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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#311

Earlier quoted context omitted.

~100 ms isn't that bad. Doubt it matters at all for most web apps. I've even played FPS games on US East servers a lot to escape eurotoxicity.

Yeah, with your standard web-app making 50+ calls to fetch JSON from your backend. This will play out nicely.

most calls run in parallel likely?..

Re: Hetzner continues its growth in the US with a new location

#313

Earlier quoted context omitted.

Yeah, with your standard web-app making 50+ calls to fetch JSON from your backend. This will play out nicely.

most calls run in parallel likely?..

Try for yourself. Sounds good in theory...

Re: Hetzner continues its growth in the US with a new location

#314

Earlier quoted context omitted.

Something like this is on my roadmap, would you mind telling me a bit about the metrics and the scale you'd expect? Would you expect always on or more of an ephemeral container?

> Something like this is on my roadmap, Superb! > would you mind telling me a bit about the metrics and the scale you'd expect? It will depend mostly on what the service offers. If the service only supports running a single isolated container without any scaling whatsoever then it would be helpful if we could monitor básico stuff like CPU and memory utilization, and also network traffic, free disk space, and also dis…

Thanks for this incredibly detailed answer! All these points make a ton of sense.

Free disk space would imply elastic block storage or something similar so I’ll need to give that a think!

V1 is very likely to be always on so great that it’s the core use case for you!

Re: Hetzner continues its growth in the US with a new location

#315

Earlier quoted context omitted.

Not sure I follow, in what way are they better? Imho, as soon as you do business with the US or trade in US Dollars, you need to play nice with the relevant authorities. If I understood it correctly, Hetzner is now "infected" in the same way as the three US cloud providers are. The Schrems II verdict and Cloud ACT basically concludes that no European company can exist in the US and vice versa without having to deal w…

Why would it matter at all if it's a minority or majority stake in the ownership of the US subsidiary? As far as I understood it the combination of GDPR and CLOUD act only disallows the combination of US mother-company with EU subsidiary, but the inverse should be fine, since the US has no legal influence over the parent company?

The US-based cloud providers also have European subsidiaries. But that doesn't help because they are bound by US law. That is the root of the problem.

What makes you think that a European company operating within US jurisdiction would not be subject to the same laws?

If the European company receives a request from the US authorities for information, they need to follow the same legislation as the US companies do. Just because it's a subsidiary won't help. The authority will say "we want to know everything you know about the following person, please give us the information, otherwise...". The authority will not distinguish whether it is a subsidiary or the parent company.

Of course have the choice to just ignore the request from US authorities, but then you have to be aware of the consequences, i.e. quickly give up and shut down the subsidiary and stop trading with US dollars.

This is the root of the problem. CLOUD act has been ruled illegal in the EU just as you said, but it is also illegal not to comply with CLOUD act in the US. And companies operating on both continents in practice need to comply with both laws, regardless of whether it is a parent company or a subsidiary.

At least that's how I interpret it...

Re: Hetzner continues its growth in the US with a new location

#316
post #177
post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

This is a problem with Hetzner yes. Last time they wanted a copy of my ID. I blacked out my social security number as this is considered private for Dutch citizens (even the police advises people to black this part out) and it took some arguing for them to accept it. I sent them the police advisory and that helped.

Recently I signed up for something else from Hetzner (needed temporary storage) and they didn't request anything even though I had closed my account before so I created a new one. So perhaps they have mended their ways.

Re: Hetzner continues its growth in the US with a new location

#317

Earlier quoted context omitted.

No, because you pay by the operation, but by the amount of data in that operation. S3 also has operations costs, but those are separate from the egress costs, which are throb the roof.

Does anyone know what the actual margin on outbound data / egress is? S3 is charging $0.023 per GB, right? IIUC - there's not a fixed cost for sending 1 GB of data. The cost differs based on where you send from and send to. So it'd be hard to have a really good estimate - but I'm wondering if anyone has a good ballpark figure. My understanding is that transferring data on the same continent (vast majority of traffic)…

I run pixeldrain.com which uses a lot of bandwidth. The website uses about 6 PB per month and I'm paying €3000 for that, so that's about €0.50 per TB

Re: Hetzner continues its growth in the US with a new location

#318

Earlier quoted context omitted.

> I contacted support again and received an arrogant email that the issue is related to my software and that they couldnt help me further. Doesn't surprise me, German companies always know better and will try to prove you wrong, whether you're their customer or supplier. Such is the business culture, I think.

As someone who has customer service experience in both the USA and Germany, I can tell you that there are, indeed, cultural differences. There are certain situations in the USA where Germans and other Europeans don't always have the best experience because of a cultural misunderstanding. I am also the in-house English teacher here at Hetzner. (Most companies have no in-house teacher.) Something that I personally work…

While it might be a cultural issue, I have to admit that this isn't the case with many Germans. I interact daily in open-source projects I'm involved with. While they are direct most of them seem very respectful and welcoming. From time to time some people might seem a bit more arrogant but I think that there might be a cultural bias too at play here.

Kudos for assisting your colleagues with better communication in English, I think this practice could be useful for many organizations with people that speak English as a foreign language.

Re: Hetzner continues its growth in the US with a new location

#319

Hetzner customer for 20 (?) years. Wish they would add managed databases to their cloud.

What I want is the anti-AWS.

I want hetzner to concentrate on the core capabilities: servers, storage.

I want Hetzner to provide a PLATFORM to many different database-as-a-service on top of Hetzner. I want choice, and I don't want Hetzner doing what AWS does: stifling competition by releaseing their own flavor-of-open-source-database that puts the core projects sponsoring the open source code out of business.

Re: Hetzner continues its growth in the US with a new location

#320
post #46
post #40

Earlier quoted context omitted.

I can't find any info that they are owned by a US company. Can you link to a source?

From here: https://docs.hetzner.com/general/general-terms-and-condition... Conclusion: In summary, you as a customer do have influence - to a certain extent - on shaping who has access to the data on your servers. EU and US authorities do have to follow the laws and legal procedures in requesting data. However, this may give you a false sense of security since some authorities have been known to stretch or violate ag…

The way I read that is:

Hetzner Europe is owned by Hetzner Group, a German company. Hetzner US is also owned by that German company. Hetzner Europe isn't owned by a US company, it's just a sibling to one.

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