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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#291

Post by icelancer »

niemandhier wrote: post #80
RicoElectrico wrote: post #50

Earlier quoted context omitted.

> I contacted support again and received an arrogant email that the issue is related to my software and that they couldnt help me further. Doesn't surprise me, German companies always know better and will try to prove you wrong, whether you're their customer or supplier. Such is the business culture, I think.

I think its an issue of inter cultural communication. My impression is that in Germany you bear the burden of proof that you actually have a problem, that its not your own fault, and that you did your part trying to fix it. You usually can get good support in Germany ( even at government offices ) , IF you show up with your Leitordner ( legendary German ring binders) with all the receipts, all the possibly relevant a…

This works really well in the United States, I've found. Showing up with an arsenal of documentation (virtual or otherwise) sets the tone.

Re: Hetzner continues its growth in the US with a new location

#292

Post by mdasen »

mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

Hetzner Cloud is great, but I do wish they'd offer dedicated servers in the US as well, even if it was just a fraction of their European offering.

Hetzner Cloud pricing is great, but their dedicated servers are even cheaper. For example, they offer a 16-core (32-vCPU) Ryzen 9 5950X for €103 with 128GB RAM and 2 x 3.84 TB NVMe SSDs. They offer a cloud server with 32 vCPU, 128GB RAM, and 600GB of storage for €296 - nearly triple the price and those CPU cores are probably not as good since they're likely Zen2 cores rather than the Zen3 cores of the Ryzen 9 5950X.

https://www.cpubenchmark.net/cpu.php?cpu=AMD+EPYC+7502P

https://www.cpubenchmark.net/cpu.php?cpu=AMD+Ryzen+9+5950X

I know, benchmarks aren't everything, but the Ryzen is getting 1,432 per vCPU while the EPYC is getting 766.

The AX51 costs €59 for 8 Zen2 cores (16 vCPU) and 64GB RAM while the CCX41 costs €154 for 16 vCPU and 64GB RAM.

I know, the cloud servers come with flexibility, hourly billing, and no set-up fees. I also know that their cloud pricing is very good. Still, I wish I could get a few AX101s in the US. 3 AX101 servers would be €310/mo, each with 16 Zen3 cores, 128GB RAM, and 2x 3.8TB of storage.

Re: Hetzner continues its growth in the US with a new location

#293

Post by simplotek »

hardwaresofton wrote: post #157
simplotek wrote: post #141

Earlier quoted context omitted.

> Please do a managed Kubernetes next. If we're taking requests, I would love a Fargate-like service. It would be absolutely fantastic if Hetzner provided a service where users uploaded a Docker image, and Hetzner took care of handling the networking bits and running it, and gather metrics.

Something like this is on my roadmap, would you mind telling me a bit about the metrics and the scale you'd expect? Would you expect always on or more of an ephemeral container?

> Something like this is on my roadmap,

Superb!

> would you mind telling me a bit about the metrics and the scale you'd expect?

It will depend mostly on what the service offers.

If the service only supports running a single isolated container without any scaling whatsoever then it would be helpful if we could monitor básico stuff like CPU and memory utilization, and also network traffic, free disk space, and also disk IO. If the service supports auto-scaling then it would be helpful to track all resource utilization rates along with all alarms and events involved. Auto-scaling also implies load balancing thus if that's the case then it would also be helpful to track the basic load balancing indicators, as well as request logs.

In the end it really depends on what services you're planning on offering, and how you'll charge for it. As a user I would need to monitor any metric which is directly and indirectly involved in determining cost, and on top of that I need to monitor performance.

> Would you expect always on or more of an ephemeral container?

The most pressing need would be always on containers to be able to go the lift-and-shift onboarding route to managed services, but ephemeral containers sound like function-as-a-service and those are pretty exciting as well.

Re: Hetzner continues its growth in the US with a new location

#294

Post by vamega »

crote wrote: post #60

When I was moving my server to a new hoster Hetzner was on the top of the list, but they refused me as a customer. As it was going to host (among other things) my mail server, I could not use my primary (self-hosted) email address - because that's asking for trouble if I ever run into issues. It seems using Protonmail triggered something on their side. They asked me for a copy of my ID card, which I happily provided.…

I used a fastmail account and also got denied. Perhaps they deny anything not using a domain that's from a big email provider?

I too provided US State issued identification, which still resulted in my account being denied.

I generally think highly of the company, and want to pay them for their services; but they made it impossible for me.

Re: Hetzner continues its growth in the US with a new location

#297

Post by unity1001 »

mdasen wrote: post #292
mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

Hetzner Cloud is great, but I do wish they'd offer dedicated servers in the US as well, even if it was just a fraction of their European offering. Hetzner Cloud pricing is great, but their dedicated servers are even cheaper. For example, they offer a 16-core (32-vCPU) Ryzen 9 5950X for €103 with 128GB RAM and 2 x 3.84 TB NVMe SSDs. They offer a cloud server with 32 vCPU, 128GB RAM, and 600GB of storage for €296 - nea…

Their AX line has 32 core, 64 thread AMDs for ~200 dollars/euro. That is unmatched by any major provider. So, so attractive.

https://www.hetzner.com/dedicated-rootserver/matrix-ax

Re: Hetzner continues its growth in the US with a new location

#298

Post by unity1001 »

tgsovlerkhgsel wrote: post #147

They have extremely impressive prices, but I've always been hesitant to use them for anything important because they've historically been known for very aggressively shutting down your service if their automated systems detect e.g. suspicious traffic. The most recent and egregious example would be banning users who run cryptocurrency-related nodes, even if not mining, despite only mining and similar activities being…

> I've always been hesitant to use them for anything important because they've historically been known for very aggressively shutting down your service if their automated systems detect e.g. suspicious traffic.

Yep, that's the fault of Hetzner that prevents them from being used by many startups instead of AWS, Azure GCP etc. AWS is very tolerant of what is being done on its network, for example. Whereas a startup that uses Hetzner services will have to make sure that their use case is not prohibited by Hetzner. Moreover, they would have to be vigilant to keep following the changes to Hetzner ToS and practices to avoid getting disconnected out of the blue one morning. With restrictive German laws and increasing Eu regulations, that is a major liability for any startup.

It would be great if Hetzner had a full fledged US subsidiary that was subject to US laws - one that didnt have to get burdened by German law.

Re: Hetzner continues its growth in the US with a new location

#299

Post by unity1001 »

newaccount74 wrote: post #178
mccorrinall wrote: post #158

Earlier quoted context omitted.

I would totally understand this on VPS and dedis where the crypto is mining ssd blocks (I think it’s name is Chia). But preventing me from running a normal bitcoin node on my server, which writes 400GB once and is done makes me left confused.

Providing services to the crypto community probably makes you a huge target for cyber attacks and all kinds of fraud. It's the reason I would never get into that business, so I kind of understand why a company would prefer not to allow anything crypto related on their platform.

> Providing services to the crypto community probably makes you a huge target for cyber attacks and all kinds of fraud

What will they do when a new form of fraud or a more potent way to do cyberattacks targets another online activity? Like ecommerce? Or blogs? Shut down all ecommerce sites? All blogs?

I find such measures as foolish as blocking port 25 - it works until the attackers and the software they use update itself to abuse the same thing in another way. A temporary relief that just complicates things.

Re: Hetzner continues its growth in the US with a new location

#300

Post by unity1001 »

holoduke wrote: post #23

I am running a cluster of machines at Hetzner for years. Generally i am satisfied, but i like to share some bad experiences which took a month to fix. At some point some of my servers were facing random cpu stalls mostly at occuring midnight. I spend hours and nights to find out the cause. But i wasnt able to find it. Tracing the issue resulting in different causes everytime. After I contacted the Hetzner support tea…

> I contacted support again and received an arrogant email

Yep. The attitude of the engineering support is something that Hetzner needs to improve a LOT on. They tend to treat customers as if they are treating members of their own open source or engineering community - scolding the customers when they think the customer (community member) is being unreasonable etc.

Its a great thing that eng. support is just a ticket and 20-45 minutes away at Hetzner. But the attitude needs a lot of improvement. Imagine that you are a startup facing some quirky issue that affects your business in the middle of the night and having to deal with attitude and scolds from datacenter engineers...

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