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Hetzner continues its growth in the US with a new location

hetzner.com

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Re: Hetzner continues its growth in the US with a new location

#261

Post by jmartrican »

hotpotamus wrote: post #184
hobs wrote: post #177

Earlier quoted context omitted.

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

Interestingly, I've never used Digital Ocean because when I went to sign up (in my memory it would be circa 2015, but my memory is not what it once was) you had to give them something like your Twitter or Github name, which I didn't feel like sharing.

I signed up to DO about 2 years ago. They didn't ask me for Twitter or GitHub. As I recall, it was a normal setup process.

Re: Hetzner continues its growth in the US with a new location

#262

Post by jmartrican »

Traubenfuchs wrote: post #119
Hetzner_OL wrote: post #29

Earlier quoted context omitted.

Perhaps you could give me a ticket number (or the latest ticket number) about this issue, and I can ask a team member to review it for you. Or, you can send the ticket number directly to marketing@hetzner.com with a link to this page, and I can do the same thing. --Katie

High visibility customer support via hacker news is not a feature, it‘s a failure. And those failed communications between provider and customer are why everyone is frustrated with the big corpos (google, cloudflare, stripe, etc.) which Hetzner is apparently bound to become.

I think it's pretty cool of this person to come and try to help.

Re: Hetzner continues its growth in the US with a new location

#263

Post by sofixa »

aflukasz wrote: post #258
s_dev wrote: post #142

Earlier quoted context omitted.

Some choices: https://european-alternatives.eu/category/cloud-computing-pl...

Non of them deliver equivalence of big cloud providers. Also, track record of at least some of them is not the best, if we are to believe, for example, comments on HN. I've made initial research about most of them. Just to give some examples about Scaleaway: prices moving up by 75% without notice ( https://news.ycombinator.com/item?id=25999148 ), zero notice of the removal of the ability to start ARM64 instances ( ht…

As a counterpoint, i quite like Scaleway. I've been using them for a few years for a personal Kubernetes cluster, with some random experiments with their serverless and managed database offerings, and i didn't have any issues (for my minimal workloads). They've changed pricing quite a few of times which is far from ideal, but I accept that situations evolve (e.g. the latest one is due to the massive increase in electricity costs in France). Even with all the changes they're still cheaper than many of the alternatives, so it's still "a win".

Re: Hetzner continues its growth in the US with a new location

#264

Post by derfabianpeter »

dtx1 wrote: post #112
Hetzner_OL wrote: post #56

Earlier quoted context omitted.

Thanks so much for the detailed recommendation! We're thrilled that you're with us, that you appreciate our low prices, that you find our Cloud Console pleasant to use, and that our rescale feature helps you grow so easily! --Katie

Please do a managed Kubernetes next. I couldn't convince any of our customers to switch to Hetzner because they'd need to do "everything themselves". A managed Kubernetes instance would instantly make Hetzner an alternative for at least 75% of our customers. And honestly it's quite a cheap way to earn a bonus on your server instances. Edit: And if you do manged Kubernetes and managed Kafka Instances the number would…

If you need managed K8s and Kafka (and pretty much anything else you can self host), my company [1] provides just that with 5x16 real human support.

[1] https://www.ayedo.de

Re: Hetzner continues its growth in the US with a new location

#265

Post by andix »

exhilaration wrote: post #253
andix wrote: post #183

Earlier quoted context omitted.

I completely moved away from DO, because most IPs I got were in some blacklists. And some smaller providers completely blocked the IPs of those networks. So I had customers who weren’t able to visit my website hosted on DO. Their provider refused to unblock the IP range, because there were a lot of attacks coming from there. DO doesn’t seem to care a lot about reputation.

Not a customer of either but it's very interesting what you're saying in the context of all comments here complaining about not being allowed to open accounts on Hetzner. Maybe their extreme vetting requirements are actually paying off.

I guess so. They must get thousands of fake sign ups every day. A cheap Server with 1-5 gbps uplink is basically a digital weapon.

I signed up as a European company, it was quite easy for Hetzner to check that I’m a legit customer.

And that’s probably their target group. Companies in Europe and the US. Hobbyists who just run one cheap server for fun are not a huge profit, but high risk to be fraudulent.

Re: Hetzner continues its growth in the US with a new location

#266

Post by jlokier »

Hey Katie :-) If taking requests, it would be great to be able to test occasional root servers before committing, even if it's only a few hours access.

I have my eye on one of those new ARM many-core servers, but I'm not going to pay the setup fee and month rent in advance only to measure the performance and find out quickly that it's not what I'm looking for (because the AMD line is really good).

You offer a refund policy by writing to support, but I always felt a bit dirty at the idea of using it, as though it's abusing the process if I know before I buy that I'm probably going to return the server.

Re: Hetzner continues its growth in the US with a new location

#268

Post by isodev »

hobs wrote: post #177
mythz wrote: post #48

We're a long time Hetzner dedicated server customer currently transitioning from their dedicated servers in Germany to their US Cloud product (for reduced latency) which we can highly recommend as it was the best US Cloud provider we've found that works out to be an order of magnitude less expensive than equivalent specs on Azure/AWS and also includes 20TB free bandwidth that would cost a fortune in AWS/Azure's artif…

First thing on signup: YOU HAVE TO DO ADDITIONAL IDENTITY VALIDATION, yes, even though we took your home address and credit card and phone number already. No thanks, I'll keep using Digital Ocean or someone who doesn't make me jump through hoops.

Your address and phone point to a location, not necessarily a valid identity but I understand you may be hesitant to share personal info with just anyone. If you are a EU citizen you can ask them exactly how long your data is retained and who may have access to it (it’s actually published on their website). They use it only as a 2nd level verification to prevent spam (not shared with 3rd parties). As a German/EU company, Hetzner is subject to all regulatory requirements for handling of personal information and so when leaving, you can also request the deletion of your data.

Re: Hetzner continues its growth in the US with a new location

#269

Post by eloff »

onlyrealcuzzo wrote: post #238
foolswisdom wrote: post #181

Earlier quoted context omitted.

No, because you pay by the operation, but by the amount of data in that operation. S3 also has operations costs, but those are separate from the egress costs, which are throb the roof.

Does anyone know what the actual margin on outbound data / egress is? S3 is charging $0.023 per GB, right? IIUC - there's not a fixed cost for sending 1 GB of data. The cost differs based on where you send from and send to. So it'd be hard to have a really good estimate - but I'm wondering if anyone has a good ballpark figure. My understanding is that transferring data on the same continent (vast majority of traffic)…

That $0.023 per GB is for storage. It's $0.09 per GB for egress (varies by region). It's charged the same as all other egress from AWS.

Re: Hetzner continues its growth in the US with a new location

#270

Post by emptysongglass »

dtx1 wrote: post #112
Hetzner_OL wrote: post #56

Earlier quoted context omitted.

Thanks so much for the detailed recommendation! We're thrilled that you're with us, that you appreciate our low prices, that you find our Cloud Console pleasant to use, and that our rescale feature helps you grow so easily! --Katie

Please do a managed Kubernetes next. I couldn't convince any of our customers to switch to Hetzner because they'd need to do "everything themselves". A managed Kubernetes instance would instantly make Hetzner an alternative for at least 75% of our customers. And honestly it's quite a cheap way to earn a bonus on your server instances. Edit: And if you do manged Kubernetes and managed Kafka Instances the number would…

https://symbiosis.host uses Hetzner for their underlying nodes as I understand. It certainly explains them being the cheapest managed Kubernetes offering I've ever seen.
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