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Thanks for writing about how our team helped you resolve the issue. Have you been happy with the rest of your experiences using the cloud products? --Katie
That's not what we wrote. The support team replaced the server after a lot of cajoling. That experience needs to be fixed.
Also another very, very happy Hetzner user - we've migrated all of our servers to Hetzner over the last year and couldn't be happier with the service. Along with Wasabi cloud for object storage, the set up has allowed me to run a very large infrastructure at a fraction of the cost it would have been elsewhere. If taking requests... showing memory charts along with the usual CPU, network bandwidth plots woudl be very…
That's not a request I think I have seen before. I will make sure to pass that on. I believe some of the dev team members will be checking out this thread throughout the day to catch up on y'alls suggestions. --Katie
Ah Hetzner. Good prices, screwy business practices. Got a quote from them for one rate, setup a demo and got shut us down saying that our application was against their TOS. Funny considering our app was at that point nothing but a near blank static website- we hadn't even fully deployed it. Talked to the sales guys who assured us it would 'be fixed'- but after 3 weeks of zero feed back we bolted. FWIW, the app we wer…
I don't like that they're milking old SB servers. I have a 12 year old server there ddr3 RAM, xeon e3 v2, 4x2tb hdd with raid controller. I paid 51€ for this for years, then like a year ago asked if I could get a price reduction. They agreed, down to 35€ but ni backup. Then, 3 months later, they increased prices because "electric cost" and now they'll increase them again because "inflation". So that I'll pay freaking…
Of course now that’ll also increase to €50, but yeah, war.
Ah Hetzner. Good prices, screwy business practices. Got a quote from them for one rate, setup a demo and got shut us down saying that our application was against their TOS. Funny considering our app was at that point nothing but a near blank static website- we hadn't even fully deployed it. Talked to the sales guys who assured us it would 'be fixed'- but after 3 weeks of zero feed back we bolted. FWIW, the app we wer…
I don’t follow, why would you get a quote? All their prices are listed on the website. Especially if it’s a simple contact list, why would you need to interact with sales at all?
Also another very, very happy Hetzner user - we've migrated all of our servers to Hetzner over the last year and couldn't be happier with the service. Along with Wasabi cloud for object storage, the set up has allowed me to run a very large infrastructure at a fraction of the cost it would have been elsewhere. If taking requests... showing memory charts along with the usual CPU, network bandwidth plots woudl be very…
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Perhaps you could give me a ticket number (or the latest ticket number) about this issue, and I can ask a team member to review it for you. Or, you can send the ticket number directly to marketing@hetzner.com with a link to this page, and I can do the same thing. --Katie
High visibility customer support via hacker news is not a feature, it‘s a failure. And those failed communications between provider and customer are why everyone is frustrated with the big corpos (google, cloudflare, stripe, etc.) which Hetzner is apparently bound to become.
I ran a server there for years. Eventually it developed a fault on... either the PCIe bus, one of the paired NVMes, or something in that vein. This manifested as poor performance, followed by the NVMe falling off the bus, often followed by the machine rebooting. Upon doing so it would stall at the BIOS, complaining that it had been overclocked. It had not been overclocked... as far as I know, at any rate. I went back…
Unfortunately I just kept reacting to it by rebooting, instead of writing to Hetzner support.
When I did eventually write to them, they scheduled a date for complete replacement of the main hardware transferring over the SSDs without any fuss, and the problems have never reoccurred, so that was great.
The reason I didn't write to them for a long time is I'd heard stories like yours, and I thought I'd have to gather lots of evidence to prove the server was unreliable. I did that and presented it, but I was still surprised at how instantly they just proposed a date for replacement without any discussion.
When I was moving my server to a new hoster Hetzner was on the top of the list, but they refused me as a customer. As it was going to host (among other things) my mail server, I could not use my primary (self-hosted) email address - because that's asking for trouble if I ever run into issues. It seems using Protonmail triggered something on their side. They asked me for a copy of my ID card, which I happily provided.…
hi there, I am very sorry that we could not approve your account. We also do not publish a list of things that may or may not make your account accidentally appear fake. So I can't confirm whether or not it was the Protonmail or something else that may have triggered a review of your account. I am very sorry for the lack of transparency on this. I understand that it is frustrating and disappointing to be rejected as…
Clearly if you are rejecting legitimate customers for arbitrary reasons there’s still some work to do on your approval process.
I mean, I get that there are bad actors, and that it’s rationally better for Hetzner to have false positives than false negatives. But it just feels wrong. Legitimate customers shouldn’t be rejected until they prove they’re malicious.
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Since everyone is all of a sudden voting for managed databases, maybe there is a reason why Hetzner is so cheap and the reason is that they focus on the core and not on satisfying all kinds of feature requests?
It's not "all kinds of feature requests", if you think about it. IT is basically 2 things, at its core: * compute * storage Hetzner offers cheap compute, which is great because modern applications can have stateless web/app servers. Now, the missing part is storage, and that's much harder and riskier since it's state, inherently. A server dies, you lose stuff if you misconfigure it. So people want a fully managed IT…