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Is this topological sort ? So, it's a hard solved problem. Because, for example, postgresql order by doesn't allow it by default.
As the author mentions. This was a failure on and down the chain, from QA to PMs. When I see software like this, it reeks to me of contractor work. We hire them to handle something that we don’t have time for our core team, and or something not very important. The result is the devs do a minimal job to get paid. QA doesn’t care and the PMs either didn’t see it, or have bigger fish to fry.
That’s funny. I used to work for a high-end consulting company, and we always marveled at the level of dysfunction in our clients’ IT departments. They would call us in when their devs couldn’t/wouldn’t do the work. We were pretty expensive by comparison, but at least we got the job done. I guess it just depends on the kind of contractor you hire.
In my experience, the far bigger complaints with corporate expense management software is the audit process which kicks back expenses often for random and trivial reasons rather than the software itself--which may not be magical but generally isn't the main source of pain.
The expense categorization system is an abomination that will drive you insane with its constant mistakes and errors. The approval process is a black hole that sucks up your expenses and never spits them back out. I feel SAP Concur is the worst software ever created for expense management, and using it makes me wish I never had to do expenses again.
Expensify is so much better. The OCR isn't great though
These kind of bad UX problem can be easier to rationalize once we understand the money flow. Would you stop using it because of such UX? Would your stopping cause the company to stop procuring SAP? Was the search the selling point in the first place when the sales representative pitch the software to finance department? Probably no, no and no. So are all other bad UXes. And we can probably wager that a better UX does…
Earlier quoted context omitted.
Of course, Google Maps seems to be equally random when it starts guessing your destination. I reluctantly started using a corporate card for most things because I sort of had to. I don't like not getting the personal benefits but it actually does make (most) things easier with Concur. Only real issue is it's harder to split personal and company charges.
Don't you still need to make an expense report in that case?
Is this topological sort ? So, it's a hard solved problem. Because, for example, postgresql order by doesn't allow it by default.
I guess the author suggests, why not at least do SORT BY country THEN BY city_name or something like that. Which might be nice, I suppose.
This is a clear indication that the user is not the customer. The first time someone arrives at the scene catering to the users, the whole industry will be wiped out. This happened to the phone handsets when iphone arrived. So, future investors - look at the startups that address the user problems, not the client problems, even though the latter are paying.
This is a clear indication that the user is not the customer. The first time someone arrives at the scene catering to the users, the whole industry will be wiped out. This happened to the phone handsets when iphone arrived. So, future investors - look at the startups that address the user problems, not the client problems, even though the latter are paying.
Do you think the PMs at Concur just woke up one day and decided to be user hostile because they're asshats? Of course not. They did what the Sales team, and Gartner, told them they needed to give to CFOs so that they would buy it. And then CFOs bought it.
Until someone can quantify the benefit of "better UX" to CFOs, or provide that and all the CFO facing features they want, crappy expense platforms will continue to be the order of the day.