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Stripe is wrongly suspending accounts

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Re: Stripe is wrongly suspending accounts

#101

Earlier quoted context omitted.

Fed now instant payments will go live in US next year. EU has similar cross country solution in work. Majority of Asia already switched or in the phase. In India, most purchases go through UPI already which is p2p without a middleman. It's tough time to be in payments and will only get worse as many custom integration with lending companies break down due to huge losses.

We only need some way to integrate those.

In India, you can pick any payment gateway for UPI. They are easily replaceable.

No payment gateway in India charges for UPI transaction too. So if similar payment system is incorporated in US, I won't expect stripe to be able to charge for it.

The only major functionality these payment gateway provide is checking if transaction went through.

They are wrappers on top of bank APIs such as federal bank.

Anyone can generate a QR code for their payment ID and request payment without needing a gateway but it's manual. Most street vendors confirm payments manually since it happens in person.

Additionally, we have other standardized framework for requesting account information from banks such as RBI account aggregator framework. So you don't need something like plaid to fetch bank statements from all your bank accounts.

Recurring payments are also setup on the bank end as a mandate.

Yes, you will end up using an off the shelf solution but you are not at the mercy of them if you accept UPI only.

Re: Stripe is wrongly suspending accounts

#102
post #7

Monthly HN Stripe customer support thread

Maybe this is a good place to ask the question: 1. Why is stripe a seemingly preferred payment processor for HN crowd? 2. Is there no ( edit: real ) competition or is the competition similarly bad ( or somehow worse )? edit: Instead of replying individually, I decided to edit this section. Thank you everyone for the background(s). It does answer a lot of the questions I had. I perused their site and I can absolutely…

The Stripe backend and API documentation is incredible with the amount of data and logs they provide. Never seen any service that got it so right.

It does have its quirks, like searching for a stripe customer id won't give you what you're looking for but searching for the amount will.

Mollie on the other hand has like 2 pages where you can see your transactions.

Strips isn't perfect but they're absolutely the best.

And they do have customer support if you really need it.

Re: Stripe is wrongly suspending accounts

#103

I'm sorry you're going through this. I'm sure someone from Stripe will pop-in here and help out. If they do not, you have other payment providers: - Paddle - Mollie - Paypal Many upstart small businesses will face false fraud inquiries, but you have to roll with the punches and move to a new processor if Stripe is not responsive.

How does HN feel about Braintree?

If I recall, PayPal bought them a number of years ago, but I haven't heard of any horror stories from that specific PayPal product.

Re: Stripe is wrongly suspending accounts

#104
post #19

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Admirable, but neither of these are light lifts. Most startups are potentially better off just gambling they won't be in the %0.1 that get shut down due to big company shenanigans.

Do not take this advice.

Re: Stripe is wrongly suspending accounts

#105
post #76

Earlier quoted context omitted.

Startup idea: wrapper around payments providers.

And then the wrapper company gets massive and starts wrongfully suspending customers...

Why the wrapper needs to be some open source software not owned or depending on anyone.

Re: Stripe is wrongly suspending accounts

#106

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

My most important overhaul for our business was abstracting over payments and ensuring we weren’t dependent on any one processor for online checkouts. It doesn’t matter who you are with or how flexible they are, sooner or later, for logistical, account, network, or other issues, if you have only one payment provider it is going to be unavailable and you’re going to be losing money. If you’re on the .NET stack, our ab…

Reminds me of PHP's Omnipay

https://github.com/thephpleague/omnipay

Re: Stripe is wrongly suspending accounts

#107
post #76

Earlier quoted context omitted.

Recurring payments have massive lock-in - typically there is no way to switch payment providers without requiring the user re-enter their payment details. You'll typically lose ~half the user's each time you do that...

Startup idea: wrapper around payments providers.

There used to be one (Spreedly) but then it went out of business or changed models so I had to convert everyone anyway!

Re: Stripe is wrongly suspending accounts

#108
post #76

Earlier quoted context omitted.

Recurring payments have massive lock-in - typically there is no way to switch payment providers without requiring the user re-enter their payment details. You'll typically lose ~half the user's each time you do that...

Startup idea: wrapper around payments providers.

[deleted]

Re: Stripe is wrongly suspending accounts

#109

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

VPs and PMs focused on updating things that are “concrete” to them like buttons, and logos soak up engineering agency.

Aggregate engineering and customer experience are cost centers.

Our management culture is irreparably broken. Somehow the Linux kernel runs the world without them. Very few CRUD apps out there need a literal people pipeline to copy-paste React deps into git.

We’re missionaries for nation state currency, sharing the wealth we create with our neighbors through make-work tasks. We’re not engineers engaged in craft.

Re: Stripe is wrongly suspending accounts

#110
post #86

Earlier quoted context omitted.

This x 1000! Do kids these days not realize you can negotiate anything and everything with your vendors/suppliers/partners? Yes, most SaaS companies LOVE it when you sign up for one of their standard plans, using THEIR standard T&C's, and standard payments. But, DID YOU KNOW, if something is critical to your business, you can negotiate directly with pretty much every business on the face of the planet, and if your sp…

How much do you need to spend to negotiate with Google?

Short generic answer for all SaaS/cloud: remarkably little. If you're a legit business, who can make payments as a business (rather than on a personal card), and have any small amount of spend, you should have no problem getting a basic contract that provides you some reliability for your business.

Negotiating significant discounts needs a bit more work, commitment, or growth story. Discounts tend to scale with spend.

(Disclaimer, I now happen to work at Google, unrelated to cloud, but this was my experience at my previous employer)

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