Stripe is wrongly suspending accounts • Hacker News Board

Re: Stripe is wrongly suspending accounts

#41

Post by dibt » Fri, Nov 25, 2022, 5:09 PM UTC

waboremo wrote: post #35

dibt wrote: post #29

Earlier quoted context omitted.

Why? Can’t you have a dormant or lightly used gumroad account integrated into your site/app. It’s not trivial, but could be worth it. Most frameworks have these services already integrated.

How would Gumroad prevent this? Hell Gumroad has an entire FAQ devoted to account suspensions so it's clearly an issue for them too.

An alternate processor while stripe figures out the mess - revenue keeps coming in.

Gumroad has their own failures, but if ANY issue with payment processing is intolerable, don’t bother running a business.

Re: Stripe is wrongly suspending accounts

#42

Post by hanniabu » Fri, Nov 25, 2022, 5:10 PM UTC

websap wrote: post #6

superkuh wrote: post #3

If only there were a system to transfer money between two people that didn't require a trusted third party...

And be reversible?

Ethereum has ERC20R which is for reversible transactions

Re: Stripe is wrongly suspending accounts

#43

Post by bilalq » Fri, Nov 25, 2022, 5:10 PM UTC

n0tth3dro1ds wrote: post #10

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Being multi-payment processor still doesn't protect you fully. We had separate instances where Google In-App Purchases and Stripe halted payment processing until we were able to escalate via friends who worked at those companies to fix our issues. Customers on Stripe subscriptions through Google aren't going to all of a sudden switch. I guess it does limit blast radius somewhat, but it still sucks. It also forces us into the lowest common denominator of features supported across platforms (e.g., can't run a price reduction and an increased free trial period at the same time because of one payment provider).

Re: Stripe is wrongly suspending accounts

#44

Post by timcavel » Fri, Nov 25, 2022, 5:10 PM UTC

No post body was provided.

Re: Stripe is wrongly suspending accounts

#45

Post by hankchinaski » Fri, Nov 25, 2022, 5:11 PM UTC

Seems like the payment processing is monopolised by stripe - Are there any good alternatives to stripe?

Re: Stripe is wrongly suspending accounts

#46

Post by pr337h4m » Fri, Nov 25, 2022, 5:11 PM UTC

gizmo wrote: post #11

superkuh wrote: post #3

If only there were a system to transfer money between two people that didn't require a trusted third party...

Impossible, because it's the 3rd party (government) that makes money money. Without a system of law, courts, and and people with guns to back them up you can't have trade or commerce at any kind of scale.

http://www.daviddfriedman.com/The_Machinery_of_Freedom_.pdf ¯\_(ツ)_/¯

Re: Stripe is wrongly suspending accounts

#47

Post by c0brac0bra » Fri, Nov 25, 2022, 5:11 PM UTC

theturtletalks wrote: post #9

I'm sorry you're going through this. I'm sure someone from Stripe will pop-in here and help out. If they do not, you have other payment providers: - Paddle - Mollie - Paypal Many upstart small businesses will face false fraud inquiries, but you have to roll with the punches and move to a new processor if Stripe is not responsive.

How does HN feel about Braintree?

Re: Stripe is wrongly suspending accounts

#48

Post by [deleted] » Fri, Nov 25, 2022, 5:12 PM UTC

kache_ wrote: post #34

n0tth3dro1ds wrote: post #10

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Are there any integrators that shim out multi payment processors? EDIT: Did I just leak a b dollar idea? Have fun :)

[deleted]

Re: Stripe is wrongly suspending accounts

#49

Post by joering2 » Fri, Nov 25, 2022, 5:12 PM UTC

Good advise is always to have a backup processor (similar to ESP). The thing is while initially regular MSP may not want to do business with you, if you get Stripe account in somewhat good standing for 3 months, you will have hard time finding MSP that will not accept you to process. Once you have 3 months with Stripe, which I imagine you didn't start with tens of thousands of dollars in processing day one, get yourself another MSP which should be top priority. Either have your system split 25% second MSP, first the rest, OR if you are unable, at least do few "test" transactions a month to make sure your backup gateway remains open. Without backup sad thing is that its irrelevant whether Stripe had standing or you got suspended as an error - the bottom line is you cannot process and that hits your bottom line.

Hope this advise helps someone going forward.

Re: Stripe is wrongly suspending accounts

#50

Post by crdrost » Fri, Nov 25, 2022, 5:13 PM UTC

n0tth3dro1ds wrote: post #10

At this point, I don’t know how any founder on HN doesn’t make their business… 1) Multi-cloud and… 2) Multi-payment processor These stories are horrifying. These cloud and payment processors simply do not care. They print money and provide no human support. Any venture that I make in the future will be cloud-agnostic containers on several cloud providers with at least two payment processors handling an even share of…

Have not used it myself yet, but Google has something called “Anthos” that seemed like it would reduce the work from 2x on the cloud front...

I can't imagine that existing on the payment front though. Even as a separate startup, a payment processing multiplexer just seems precarious, like “OK my business is now less dependent on Stripe but it's entirely dependent on the availability of this tiny company.”