Earlier quoted context omitted.
I've seen the argument that "traditional auto makers" don't "get" how many people think - they concentrate on panel gaps or wind noise or door closing bump noise. Tesla isn't great there, but the Tesla software is good, and what some people call "kids" treat the car more like a smart phone. They don't care if your panel gaps are great - if your infotainment software is very laggy or crashes, it's a low quality car.
Expectations are simply different once you step into the luxury segment. Tesla, pre Model 3, had real issues that went beyond panel gaps. Modern Tesla is doing much better, but they're competing against established players who differentiate through great interiors and "the little details". Large portions of this customer segment are willing to trade long term reliability for perceived build quality and overall luxury…
On the model S in the show room, the boot looked like they had painted over a number of bugs.
One door was higher than the other. The panel gap around the driver door was massive.
I have a 2006 kia rio, which has better paint work, and better panel gaps than a tesla, and costs £1800.
I really wanted to like the tesla as I could have got a good deal, but if it didn't fit together, then what else has crappy tolerances? is the NCAP performance rigged? will it actually survive a crash?
edit stuff like this: https://imgur.com/gallery/jlSOOHJ