Earlier quoted context omitted.
Sure, but that was then and this is now. I guess it's simply not possible to get it back into the "discourse" as a thing that should be changed.
It's a worldwide thing. EU airport security is even stricter and they're not going to let go now.
U.S. fines airlines more than $7M for not providing refunds
91–100 of 242 posts
Re: U.S. fines airlines more than $7M for not providing refunds
#92I am relieved to see that regulators appear aware of the game that Frontier seems to be playing. I flew to Denver recently and didn't need to travel heavy so I went with their cheap fare. The flight from SFO was fine. The flight from DEN to SFO was extremely frustrating. We arrived at DEN early because we got a text message warning us about major TSA delays. Literally the moment we were about to board Frontier change…
> major TSA delays. This infuriates me. Last week I was stuck in line for TSA for an hour and a half at Sea-Tac. The TSA clowns had one guy looking at the X-rays of luggage at the speed of molasses. Am I to believe that the TSA, FAA and airlines can't coordinate to determine when gluts of incoming passengers are expected? Bullshit. Why didn't they have more TSA workers on shift? Because they don't give a shit, nothin…
Likewise, if there is only 2 people on duty to search bags identified that need searching, and they're busy, then any liquids etc. in other bags will be 'not noticed' so as to not overload the people searching bags and cause queues.
Such things make me always deliberately choose small airports - they're just so efficient compared to airports where security theater is done 'properly'.
Re: U.S. fines airlines more than $7M for not providing refunds
#93Earlier quoted context omitted.
Sure, but that was then and this is now. I guess it's simply not possible to get it back into the "discourse" as a thing that should be changed.
It's a worldwide thing. EU airport security is even stricter and they're not going to let go now.
Re: U.S. fines airlines more than $7M for not providing refunds
#94Earlier quoted context omitted.
Why would you not get your money back from an airline-initiated cancellation? I get giving up on delay compensation - I'm currently fighting travel insurance on an 18 hour delay that incured a hotel stay - but "we canceled your flight, but we're keeping your money" seems like a scenario where the airline clearly has no leg to stand on. Hell, do a credit card chargeback.
My time, energy, and inner peace is more valuable than the loss I've incurred ($300) and the mental anguish of waiting for hours to get a customer support person to issue me a refund (someone who has probably been instructed to resist giving me back my money) Vowing to never use their business again (so my loss is limited to a one-time event) and recommending everyone to do the same has worked out pretty well for me…
They have already determined that they don't care if you fly with them or not, so why not make sure they don't get paid for experience? It is only fair.
Re: U.S. fines airlines more than $7M for not providing refunds
#95Earlier quoted context omitted.
You only get to fly to see your loved ones if you have enough money too. Ancillary revenue like seat assignment fees makes it so that more people can afford to see their loved ones.
This is only true if those seat assignment charges actually result in significantly lower ticket prices for everyone else, which is far from guaranteed.
There is a very good reason people fly Spirit/Frontier/Allegiant/Sun Country.
Re: U.S. fines airlines more than $7M for not providing refunds
#96What a bargain for the airlines. A 1% penalty and they probably saved at least 5% in financing costs.
When people see small fines like this, they assume it’s a slap on the wrist. And it is. Because the message is loud and clear: don’t make us pay attention to you and fix your shit.
Re: U.S. fines airlines more than $7M for not providing refunds
#97I am relieved to see that regulators appear aware of the game that Frontier seems to be playing. I flew to Denver recently and didn't need to travel heavy so I went with their cheap fare. The flight from SFO was fine. The flight from DEN to SFO was extremely frustrating. We arrived at DEN early because we got a text message warning us about major TSA delays. Literally the moment we were about to board Frontier change…
However, what happens is that they put a fine and later they spend the money however they decide. It is funny. :)
Re: U.S. fines airlines more than $7M for not providing refunds
#98Re: U.S. fines airlines more than $7M for not providing refunds
#99Earlier quoted context omitted.
Sure, but that was then and this is now. I guess it's simply not possible to get it back into the "discourse" as a thing that should be changed.
It's a worldwide thing. EU airport security is even stricter and they're not going to let go now.
Re: U.S. fines airlines more than $7M for not providing refunds
#100I spent $600 on a flight from London, to San Diego. There's a stopover in New York - but the connecting flight is delayed for six hours. At this point it's 10pm, but they get a plane, we board, we're actually taxing to the runway... and then the flight is canceled. Turns out it would arrive too late in San Diego for noise regulation. We all get off, I get another flight with a different company next thing in the morn…
Did they not offer to rebook you? I've never had an airline not offer to rebook someone at the airline's expense for an airline-canceled flight, whether in the US or Europe. As an aside, originally written as a response to a now-deleted comment about noise regulations that shouldn't excuse your compensation situation at all: > The airport in San Diego is abnormally close to the downtown area more than virtually any o…
And nah, the noise regulation was never suggested to be a reason for bad compensation. As a foreigner I've never seen people flip their shit so much in public - like the plane staff (attendants, pilot etc) clearly had no part in the flight getting canceled, and were so apologetic - but people were yelling, swearing at them, it was pure fucking anarchy.
At that point I had been up 27h, I just walked away, bought my morning flight. Found a hotel that was open (it was past midnight), took a cooked 2h subway ride into NY, slept for 4h, took 2h subway back, got my flight, presented. Honestly my biggest regret in the whole experience was just not choosing to sleep at the airport on the ground. Lol.