For the case of helping someone with a technical problem, as author notes. words like 'simply', 'merely, 'just' are downplaying the person's efforts and inherently cause unnecessary strife, discouragement, resentment, etc. Sometimes, letting them work through it for a while longer on their own is the better course. In the situation where help is clearly needed, 'let's consider possible solutions' is a better entry po…
In the situation where help is clearly needed, 'let's consider possible solutions' is a better entry point, along with 'let's ensure we don't make it worse' - i.e. take a snapshot of the current situation, store the current working file, etc. Meh. Just goes to show how communication is a very subjective and personal thing. To my ears, both of those phrases would sound extremely condescending and patronizing. If I wer…
To anyone who doesn’t relate to this - imagine being a perfectly “normal” human being (if there’s even such a thing) and someone walking up to you and saying straight up that you have a problem and need help and here’s the advice etc. The perfectly rational reaction to that would be the opposite of the intention.
On top of that, there’s always room for ourselves to be wrong and the person receiving the advice be right in their circumstance, so forcing our opinion on them just shows our own ignorance and inability to consider other points of view.