We use LogRocket to record all interactions with our front-ends and it's awesome for trouble shooting and also invaluable for our product managers. They can see where users are struggling with the app and where extra-guidance is necessary. I'm assuming many many many other apps and web pages are doing the same thing. Nothing to see here.
We use cameras to record all interactions with our cupboards and it's awesome for trouble shooting and also invaluable for our product managers. They can see where users are struggling with the furniture and where extra-guidance is necessary.
It doesn’t necessarily require capturing video of the user.
A better analogy would be hooking up a door open/closed sensor to the cupboard, and capacitive sensors that log the location of touches, so that you can analyse what % of users struggle to find the door handle.