41–50 of 91 posts
Relax, take it one hour/day at a time. Try to build a list of people you can contact for support if needed, I imagine you and your boss aren't the entire IT team. If something happens and you get stuck call someone, its ok (especially as an intern) to say 'I don't know I need some help' especially if something is on fire. Try to find or define a plan of what's going to happen, eg at X time someone will start the roll…
thanks for the kind words. helps a lot.
If your boss hasn't left yet, talk to them. Ask if there's a runbook and what credentials you'll need. Both aren't just reasonable questions, they're required to be known to complete the task. If boss is gone, go to their supervisor. Do this today. Assuming you're in the US, you have most of the workday to figure out what you know and what you don't. And, as somebody else posted, calm down. Either your boss trusts yo…
thanks for the advice. to add some context, i have been voicing concerns and i just feel that i may be in a position where i have to take the silence and work it out for myself - i must remember all the resources i have available to me (including you kind folk here at HN) and work with what i have been given. i have gotten myself this far, and only i can make it better for myself. time to nut up or shut up i suppose…
>Yeah, so my direct supervisor left for a vacation the day before a major update and left me to do it with 12 hours notice. Didn't even give me login credentials haha.
Earlier quoted context omitted.
Alternatively this is one of those things that, maybe, if it all goes well, you could leverage for a promotion and pay raise. Of course, there's a lot of context that we don't really have access to but that's another thing to consider.
OP is an intern, at most companies promotions and job offers are literally impossible. Of course they might be able to swing a permanent job, but I'm not convinced this place would be great for learning or for career.
Earlier quoted context omitted.
Alternatively this is one of those things that, maybe, if it all goes well, you could leverage for a promotion and pay raise. Of course, there's a lot of context that we don't really have access to but that's another thing to consider.
right and i read back my post and i leave out some context and do not mean to disparage my boss or the company i work for. and i think you may be right, instead of being afraid and, lack of a better term, paranoid about this situation i could instead embrace the challenge, and communicate better what i do know and what i don't know. you had me at "pay raise" hehe..
It'd be weird for an ERP system to go through an upgrade without consultants from the vendor (Epicor) or a 3rd party systems integrator to handle the hands-on-keyboard part of the work. In a normal situation I'd expect your role to be that of a smart phone directory, able to get hold of the right people when the Epicor techs need to talk to someone. It's also strange that you haven't been involved in calls with the v…
they already gave me a gas card, i think Arby's might be asking for too much... XD
Maybe send a casual email. "Hey Bob, enjoy your vacation! No rush, but how are we maintaining this upcoming Epicor upgrade going forward? As you know I have no training and login information to the new system, but am excited to learn whatever is needed to help the company. If you have any suggestions or advice on good resources to learn this system, please let me know anytime."
It'll be your bosses screwup, not yours, if something goes wrong.
Hello db. Let me try to help :) You haven't provided a lot of info, but based on what you say, it seems that: 1) you are an intern, not a full-time employee (FTE) 2) Your boss seems to be the one supposedly in charge of the Epicor update, but it also seems that he felt you could be put in charge while he's away. Wait, though: in charge in case the automation he put in place doesn't work. 3) You feel the task it daunt…
you nailed it on the head. i did leave out some context and i see now this post is just the ranting of a madman. i am an Intern, and my boss is the ERP Systems manager. My company is not large. Before I came along, it was just my boss. He is the heart, soul, and backbone of the IT department here. Now i am one of the limbs. it is just us 2. i think you absolutely banged it on the head that i suffer from the inability…
Good luck with your life! I hope that the Epicor update will go smoothly after all :)
Your intuition is correct. Generally, I would not have an intern deploy major version upgrade -- or do anything in prod at all, really -- without: 1. proven familiarity with the process, 2. thorough instructions, and 3. an on-call that is available and familiar with the intern's specific push. That said: maybe these upgrades are always straight forward. Maybe your boss plans to be available in case something goes wro…
poise is an excellent way to describe what i need moving forward. i never though about it that way.
thank you for the notes.
The key part about surviving corporate life is learning to cover your ass smartly by documenting stuff. Maybe send a casual email. "Hey Bob, enjoy your vacation! No rush, but how are we maintaining this upcoming Epicor upgrade going forward? As you know I have no training and login information to the new system, but am excited to learn whatever is needed to help the company. If you have any suggestions or advice on g…
Their reply:
> Just have a look at www.epicor-blahblah.com/documentation. You will find everything you need to know!