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Ask HN: How do remote first businesses maintain cultural cohesion?

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Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#31
post #19

Earlier quoted context omitted.

I'm gonna second this. "Company Culture" is mostly an attempt to get people more invested in the workplace than they should be, trying to replace their workers' social lives and family lives with work instead by making work seem more appealing. Remote first companies are great precisely because it cuts away all of this bullshit. Work stays work, and "company culture" stays out of your personal time and personal life.

I managed a person who believed that. It was a nightmare. Oh they work all the time, more than they should, because they believe in what the company's doing. But man I completely failed making any sort of connection that allowed us to understand each other (and therefore work well together). Maybe it depends on the company though. This is a 100 person boot-strapped open source company that has a strong mission. Maybe…

Some people do not want to have a social or personal connection with their colleagues. But they still want a deep connection, and they look for that through the work itself. By doing it together, by talking about it, and by talking about the process behind the work, and the big ideas they have about all that.

But if they get matched with a colleague who wants to build a connection by getting to know the person beyond that, then that doesn't work well.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#32
post #25

Mid pandemic one of my clients decided to bring in a manager to handle this. He tried everything that's been suggested here and more and the result was that 3 months later half their team left the company. My point is, some people don't want cultural cohesion and don't want to be "friends" with their coworkers and if you push it too hard on them they'll just leave. So learn to take no for an answer. Hope this helps.

I’m one of those people, most of the time - but I’m also pretty engaged in trying to preserve my company’s culture as it grows.

I think the key is to make these things available, but not to “push it”.

I’m one of those weird people that wants to keep their camera off 99% of the time and am much more comfortable over Slack than Zoom, but I still look forward to getting together with people for a couple of days every few months.

Like everything, there’s a balance to be struck here.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#33

Begs the question - is (corporate) cultural cohesion something worth pursuing or maintaining? I've heard plenty of good arguments in favor, but the most convincing (to me) arguments are against.

Corporate culture doesn't have to be an oppressive controlling thing. It CAN be that but it doesn't have to be.

Lots of businesses recognize that investing a little bit of effort can help employees form meaningful interpersonal relationships. Business do better when their employees are happy and engaged. This doesn't have to come at the expense of the rest of their lives.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#34

One of the tradeoffs with remote work is flexibility for closer connections. You can work fight this somewhat, but it's the wrong work model for cultural cohesion.

Ok, I can see how that could be the case. What is a better model for cohesion in a remote first workspace?

You chose a model that has a potentially larger candidate pool that attracts people who have other things going on in their lives. That hour you spend on a Zoom happy hour is an hour they're not doing something they actually care about. These are the wrong people for a strong company culture.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#35

We’re getting there, I’ve been in your spot and have some tips after fighting for a better remote culture for months: 1. In-person events must happen. Best case scenario, once per quarter. Even once per year is phenomenal though. This will put out a lot of remote culture failure fires. 2. Team-only social hour with games, works much better after an in person event. 3. My newest experiment win: opening up a casual zoo…

This is great, thanks!

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#36
post #25

Mid pandemic one of my clients decided to bring in a manager to handle this. He tried everything that's been suggested here and more and the result was that 3 months later half their team left the company. My point is, some people don't want cultural cohesion and don't want to be "friends" with their coworkers and if you push it too hard on them they'll just leave. So learn to take no for an answer. Hope this helps.

Agree. People choosing to work at a remote first company likely abhor "The Office" style "culture" that you describe. It's the specific reason we hate everything you describe and you will just come off as a Michael Scott character to employees.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#37

We’re getting there, I’ve been in your spot and have some tips after fighting for a better remote culture for months: 1. In-person events must happen. Best case scenario, once per quarter. Even once per year is phenomenal though. This will put out a lot of remote culture failure fires. 2. Team-only social hour with games, works much better after an in person event. 3. My newest experiment win: opening up a casual zoo…

> In-person events must happen. Best case scenario, once per quarter. Even once per year is phenomenal though. This sounds pretty terrible environmentally, as remote-first implies geographically distributed, which implies air travel with its associated externalities.

Do the math on the comparison to a daily driving commute for all of the employees.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#38
You mentioned that a strong culture is built and requires intention. This is even more critical in remote teams. In person, without deliberate culture development, culture develops organically (which can be bad if it's not the culture you want). Remotely, without deliberate culture development, there will just be no culture at all. It also has to come from the top, or at least have buy-in from the top, for this to work.

Here's some intentional things we do on our team:

* We have a #community slack channel for sharing (that leadership participates in)

* We incorporate community into our weekly all hands. For the first five minutes, people can drop photos from their week that they want to share with the team in a dedicated space in our figjam board and we have a community question people can vote on. Usually this triggers some conversation. We also have a 'goodbye question' that we do a round-robin on at the end of the call. These are both given dedicated time on the agenda. We make an effort to avoid any stale icebreakers and pick engaging questions. We're a small enough team that this works but probably wouldn't scale well.

* Documentation is king. We make our culture expectations explicit and we write these in notion. We have lots of docs. Some of this is social culture (e.g. list of team members and a bit about them with their common working hours), some is work culture (e.g. we expect the team uses their vacation time and do not expect them to be reachable during it), some of it is vision (e.g. our mission statement and values). These are required reading for new hires and part of our onboarding process.

* We regularly check in with the team using things like debriefs, retrospectives, and values assessments.

* We get everyone together for physical retreats. COVID threw a wrench into this but I think ideally we aim for at least twice per year. I think quarterly would be nice to try but costs increase and people with families might find them a bit more trouble that way.

* Daily team coffee calls. About 30 minutes long. Don't have to actually drink coffee. These are all individually optional, I try to make at least one per week and usually there's a few of us at any given one. We also use the donut slack bot which randomly matches 1:1 social calls once per week across the team.

* Culture fit is one of the key three areas we rate candidates on during hiring. Not everything above is what everyone wants out of a job and that's OK.

I agree with the other commenters here that work doesn't need to be the centre of your social life and team culture is not a replacement for work-life balance, but I also think knowing your team members beyond their email address builds better trust and trust is part of a highly effective team.

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#39

Begs the question - is (corporate) cultural cohesion something worth pursuing or maintaining? I've heard plenty of good arguments in favor, but the most convincing (to me) arguments are against.

Corporate culture doesn't have to be an oppressive controlling thing. It CAN be that but it doesn't have to be. Lots of businesses recognize that investing a little bit of effort can help employees form meaningful interpersonal relationships. Business do better when their employees are happy and engaged. This doesn't have to come at the expense of the rest of their lives.

But that's the Michael Scott type nonsense you hear from "leaders" all the time. I don't need help forming "meaningful interpersonal relationships".

Re: Ask HN: How do remote first businesses maintain cultural cohesion?

#40

We’re getting there, I’ve been in your spot and have some tips after fighting for a better remote culture for months: 1. In-person events must happen. Best case scenario, once per quarter. Even once per year is phenomenal though. This will put out a lot of remote culture failure fires. 2. Team-only social hour with games, works much better after an in person event. 3. My newest experiment win: opening up a casual zoo…

Only a fraction of your employees enjoys your mandatory fun, but no one is going to feel comfortable telling you that. It will simply add to their pile of silent grievances that eventually cause them to leave.
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