Earlier quoted context omitted.
I think Google's biggest flaw in this regard is their own denial of the pattern of shutting things down. If they just acknowledge that's how things go, they can prepare better off-ramps for people who adopted their product. Doing this to your users is a slap in the face because it shows no gratitude for the fact that those people took a chance on your product. They believed in it, and it's not their fault your projec…
Honestly they have the capital to take a position where they publicly state they aren't investing in the product anymore, they'll happily refund people money and work with studios to help users move to other platforms but they'll also keep the lights on for whomever wants to keep using it, unsupported. Why they completely kill and bury entire products very quickly is sort of bizarre for a company their size.
The question is just how to shut things down in a good way. Honestly it seems like Google has done better than they usually do with this one (refunding everything), but it’s never possible to make everyone happy who depended on your service.