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Stripe has decided to nuke my entire business

news.ycombinator.com

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Re: Stripe has decided to nuke my entire business

#411

Post by anigbrowl »

yaythefuture wrote: post #291
trollied wrote: post #179

Earlier quoted context omitted.

Agree. The OP account was created today. If it was a long-standing user with lots of comment history, then I’d be more inclined to wonder what was going on etc. Creating a new account on here to potentially get support is just plain wrong, and needs dealing with IMO. Should never hit the front page.

The problem is that my real HN account is my actual name. It'd be like 2 clicks to figure out what my business is.

Totally understandable, but what kind of business is it? If you just keep saying 'it's a business' but refuse to provide any further details then people are gonna make assumptions, eg adult entertainment. Nobody's asking what your specific business model is.

Also consider that if the situation continues your pissed-off downstream customers will ID you sooner or later.

Re: Stripe has decided to nuke my entire business

#412

Post by ta3411 »

Thank you for sharing this. This is definitely among our marketplace existential threat as well. We have a few Stripe Connect clients account that got shutdown with zero visibility for us the platform account.

I am wondering if anyone has experience with exploring alternatives other than Stripe Connect. Our use case involves multiple payouts: buyer -> seller -> [us and referral person]. Especially if you involve multiple payment providers, how do you go about handling vault and card data. Stripe Connect and PayPal separately have their own vault features. Would it be annoying for the buyer to have to re-enter payment information several times to save cards on file.

Re: Stripe has decided to nuke my entire business

#413

Post by encryptluks2 »

ceejayoz wrote: post #396
mminer237 wrote: post #389

Earlier quoted context omitted.

While I agree with your point, I think banning redheads would violate Title II of the Civil Rights Act of 1964.

No; hair color is not what that legislation covers. It is entirely legal in the United States to discriminate against redheads, or people whose names start with B, or Hacker News users, or people who enjoy skiing.

I do believe that there could be an argument that discrimination on hair color could fall under national origin or color:

Under 29 CFR § 1606.1, national origin is defined as but not limited to: An individual's, or his or her ancestor's, place of origin; or because an individual has the physical, cultural or linguistic characteristics of a national origin group.

Re: Stripe has decided to nuke my entire business

#414

Post by pc86 »

exhilaration wrote: post #367
pc86 wrote: post #292

Earlier quoted context omitted.

It's been a long time since I've worked in eCommerce but at my last ecom role we used two payment processors and simply stored the card data with both for every customer, and the relevant IDs in the customer record in the database. Whenever anything got charged we'd check which processor we were supposed to use and off we went. Yes this has an increased cost if your processor charges by number of customers, but I don…

Great solution, I wouldn't have thought of this. Did you ever get complaints about the charge description looking different month to month, or did both processors pass the same description to the customer's credit card?

I don't remember for sure (this was pushing 10 years ago and early in my career), but I don't recall any complaints of that type.

Re: Stripe has decided to nuke my entire business

#415

Post by themoonisachees »

phendrenad2 wrote: post #245

According to previous posts* this company sells something related to cannibis. I'd love to know why certain categories are always flagged or silently banned. Cannibis, sex toys, porn, crypto, etc. Payment processors seem to always give these categories the worst service and whenever a company is nuked like this, it's usually one of these categories. Why is that? It almost feels like there's some secret government org…

Cannabis is federally illegal, sex toys and porn have incredibly high chargeback rates and crypto has this handy thing where since you can't reverse anything, as soon as the crypto you bought is out of the custody wallet you cant get the thing back so the chargeback rates are also very high.

Don't believe me? Ask anyone at the front desk of a hotel the rate of attempted chargebacks for ppv porn.

You can get vetted by banks, visa and co for those things (maybe not cannabis with US companies) but the fees are considerably higher because of the chargeback rates. This is why onlyfans announced then backtracked the porn ban, visa told them "either you're paying us like you distribute porn, or you stop doing it".

Re: Stripe has decided to nuke my entire business

#416

Post by pc86 »

jtbayly wrote: post #358
pc86 wrote: post #282

Earlier quoted context omitted.

This is the first I've heard about a "no-YC policy for SaaS" outside of my own employer (after three back-to-back horrible experiences) but glad to see it's catching on. As executives and purchasing managers get more tech-aware I think we're going to see an increase in due diligence into who is running companies, who their investors are, what other companies they've invested in, etc. Brands like YC will end up gettin…

At which point YC will come up with an algorithm to evaluate companies and blackhol certain companies without warning or process and we'll see HN posts "YC just blackholes my business!" but on Reddit, since they won't be able to post here.

And the inevitable calls for HN to be made a public utility.

Re: Stripe has decided to nuke my entire business

#418

Post by anigbrowl »

teraflop wrote: post #79
ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?

A Job Board not being approved, despite many other job boards also using Stripe and there being no obvious increased risk.

Re: Stripe has decided to nuke my entire business

#419

Post by remus »

vlod wrote: post #401
max51 wrote: post #328

Earlier quoted context omitted.

>It’s a very unethical practice because it ends up hitting businesses at the worst possible time, when the termination or suspension causes a huge financial hit. You forgot the part where Paypal get to keep your money when they close your account. And it's not like they only keep it temporarily in case of lawsuits/chargebacks, they just keep it forever. I still can't believe that crap is legal.

Are you saying you should empty your account constantly (nightly?) in case paypal gets shut down your account, for unknown and un-communicated reasons?

> Are you saying you should empty your account constantly.

When I was involved with taking payments through paypal that's what we did. For us there was no value in keeping payments in there but there was plenty of risk. We stopped using them very quickly though, their fees were ridiculous.

Re: Stripe has decided to nuke my entire business

#420

Post by [deleted] »

vlod wrote: post #401
max51 wrote: post #328

Earlier quoted context omitted.

>It’s a very unethical practice because it ends up hitting businesses at the worst possible time, when the termination or suspension causes a huge financial hit. You forgot the part where Paypal get to keep your money when they close your account. And it's not like they only keep it temporarily in case of lawsuits/chargebacks, they just keep it forever. I still can't believe that crap is legal.

Are you saying you should empty your account constantly (nightly?) in case paypal gets shut down your account, for unknown and un-communicated reasons?

[deleted]
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