[Insert name] from Stripe here... [Insert apology] [Insert vague explanation] [Insert promise to investigate and resolve]
Stripe has decided to nuke my entire business
71–80 of 705 posts
Re: Stripe has decided to nuke my entire business
#72Earlier quoted context omitted.
I believe you, but I was also triggered by this line here > They know exactly who our customers are and what services we offer, and have approved it as such. which sounds like you offer services out of the ordinary.
Which is besides the point.
It is not. A company like Stripe is free to decide it does not want to be associated with certain services. You may disagree with that, and I would certainly agree they should at least be upfront about it, but it is not beside the point.
Re: Stripe has decided to nuke my entire business
#73Re: Stripe has decided to nuke my entire business
#74This happened to NewProject2 awhile ago - but the owners were hated for being political dissidents, so no one helped them. Now that it's happening to you... Sucks, doesn't it?
Re: Stripe has decided to nuke my entire business
#75This is why we need a decentralized Internet payment system, like email. This was a non-controversial opinion not long ago.
If gmail/outlook/yahoo bans you or mark you as spam, you are not gonna get much done.
Yes the maximally centralized form of a protocol like email is the one we have now where a few large actors can collude to cut you off from large swaths of the network.
However, that’s different than a singular actor, but more importantly, nothing is stopping a counterforce from coming in and correcting that regime. It’s possible we may see email revert to a less centralized form over time as various people choose to prioritize working that problem (and can make headway, because of how email works.)
Re: Stripe has decided to nuke my entire business
#76I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?
Here it is! The raison d'etre of these posts to HN!
Someone reaching out in this case is nice but what about folks who can't get their complaint to the top of the HN front page? I'm hopeful the OP gets everything sorted out but these no-warning, no-explanation, no-recourse suspensions need to be prohibited when the only thing a company says is "TOS violation."
Re: Stripe has decided to nuke my entire business
#77Earlier quoted context omitted.
It does matter if it actually violates the TOS, or could be vaguely interpreted to do so I guess?
They did say they had been running the business for several years and have prior discussions with Stripe about TOS on file.
The TOS can be updated/changed/clarified over time and they could end up falling outside of what they cover as a result. It's not great and sucks as a customer but it can happen.
Re: Stripe has decided to nuke my entire business
#78I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case.
How is "coaching" an obvious gray area?
Re: Stripe has decided to nuke my entire business
#79I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…
> Any rational person could see the issue with Stripe not approving of that business.
I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?
Re: Stripe has decided to nuke my entire business
#80I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?
You should ask OP first for their email; right now anyone can email you claiming to be OP.
Does that really matter much? There will be additional account authentication after an email is sent, and half of hacker news at this point already knows “email patio11 or Edwin for stripe support”