Stripe has decided to nuke my entire business • Hacker News Board

Re: Stripe has decided to nuke my entire business

#111

Post by Tomte » Thu, Sep 15, 2022, 5:03 PM UTC

CharlesW wrote: post #78

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

Stripe reactivated the Tailwind account the same day, which means something at Stripe was broken in that case. How is "coaching" an obvious gray area?

No, it means the case got enough attention on social media.

Just like here. We have those "Stripe shut me down" posts on HN regularly.

Oh look! 49 days ago: https://news.ycombinator.com/item?id=32263421

Re: Stripe has decided to nuke my entire business

#112

Post by MonkeyMalarky » Thu, Sep 15, 2022, 5:03 PM UTC

mikece wrote: post #76

MonkeyMalarky wrote: post #43

Earlier quoted context omitted.

Here it is! The raison d'etre of these posts to HN!

Someone reaching out in this case is nice but what about folks who can't get their complaint to the top of the HN front page? I'm hopeful the OP gets everything sorted out but these no-warning, no-explanation, no-recourse suspensions need to be prohibited when the only thing a company says is "TOS violation."

Completely agreed. In the past, my employer has been in the same position with a different platform and to say it is an existential and Kafkesque nightmare is an understatement.

Re: Stripe has decided to nuke my entire business

#113

Post by smt88 » Thu, Sep 15, 2022, 5:03 PM UTC

edwinwee wrote: post #31

I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?

In case this helps, this thread (and others like it) have convinced me never to use Stripe. There needs to be an official, public policy posted to Stripe's website that outlines transparency over deactivations and the process for resolution.

Re: Stripe has decided to nuke my entire business

#114

Post by lyptt » Thu, Sep 15, 2022, 5:03 PM UTC

One option may be to investigate migrating rather than continuing to wait on Stripe's lack of customer service. When I was investigating Stripe Connect alternatives I found Square to be a good option. It was easy to migrate our billing code over and it acts essentially the same. The only key difference is the end user would access their own Square dashboard and manage their funds, rather than it all being managed by you.

Re: Stripe has decided to nuke my entire business

#115

Post by bombcar » Thu, Sep 15, 2022, 5:03 PM UTC

deng wrote: post #72

politelemon wrote: post #47

Earlier quoted context omitted.

Which is besides the point.

It is not. A company like Stripe is free to decide it does not want to be associated with certain services. You may disagree with that, and I would certainly agree they should at least be upfront about it, but it is not beside the point.

It certainly sounds like it’s some sort of e-pimp business based on what we know so far.

Re: Stripe has decided to nuke my entire business

#116

Post by elicash » Thu, Sep 15, 2022, 5:03 PM UTC

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

> Any rational person could see the issue with Stripe not approving of that business.

Genuinely can't tell what you're suggesting the business model problem is with Tailwind Jobs?

According to the CEO at Stripe, the issue with the Tailwind example you listed was "a major uptick in attempted fraud over the first half of this year that necessitated making our systems stricter. But have an idea for a structural fix here. More soon." And then Tailwind Jobs was reactivated.

Re: Stripe has decided to nuke my entire business

#117

Post by oussama-gmd » Thu, Sep 15, 2022, 5:04 PM UTC

On a similar note, my 12 years old active account with payoneer has been blocked for a month and half now, same customer support, no explanation. There needs to be a law that at least forces them to resolve the issue in a timely manner.

Re: Stripe has decided to nuke my entire business

#118

Post by gfodor » Thu, Sep 15, 2022, 5:04 PM UTC

jollybean wrote: post #99

gfodor wrote: post #23

This is why we need a decentralized Internet payment system, like email. This was a non-controversial opinion not long ago.

We should, but the problem is consumers want the protections offered by PayPal and VISA who do fraud analysis and can clawback money etc. etc.. There's definitely a space for 'digital cash', for sure, but consumers will prefer the former. When it comes to money, there are just deeply inherent issues of dealing with fraud, spam, goods not delivered etc. etc.. which adds significant overhead to the whole system. Most p…

Yes, of course this is a huge challenge. That’s the point tho, the high order bit is we should want to solve these problems and support good faith actors who are actually trying to.

Re: Stripe has decided to nuke my entire business

#119

Post by marc » Thu, Sep 15, 2022, 5:04 PM UTC

teraflop wrote: post #79

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?

I think the author refers to "Stripe not approving the business" as an issue.

Re: Stripe has decided to nuke my entire business

#120

Post by parsnips » Thu, Sep 15, 2022, 5:04 PM UTC

This problem is endemic in Stripe. I wanted to enable issuing on my account to test card issuing, but there was a bug where the ui was looping, not allowing me to sign up.

Asked support, got 2 weeks of "we're working on it"'... And finally a "You're using Opal, you can't enable issuing".

They're losing thread fast.