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Stripe has decided to nuke my entire business

news.ycombinator.com

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Re: Stripe has decided to nuke my entire business

#81

Post by zzzbra »

ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

maybe I'm not a rational person but could you explain why they would not approve of that business?

Re: Stripe has decided to nuke my entire business

#82

Post by serverholic »

miketery wrote: post #63
tannerbrockwell wrote: post #16

Stories like this are why ultimately all payments will transition to crypto based and self custody. Having your livelihood at the whim of an algorithm is not only not cool. It is not sustainable. None of the legacy payment rails can be trusted to run without interruption. This includes Stripe, paypal and even the expected FedNOW service being introduced next year.

Agreed, the no intermediary for a payment is a beautiful use case. However I acknowledge the issue with volatility (to be solved!).

I think volatility will go down over time as crypto becomes more normal and boring.

Re: Stripe has decided to nuke my entire business

#83

Post by RainaRelanah »

edwinwee wrote: post #31

I work at Stripe. Could you email me at edwin@stripe.com and I can dig into this?

Your support process shouldn't be so fundamentally broken that it requires this to get a resolution. I'm sure this same situation has played out with thousands of devs/merchants that don't even know HN exists.

Re: Stripe has decided to nuke my entire business

#84

Post by mirzap »

tcoff91 wrote: post #36

If only there were some kind of permissionless, censorship resistant payments system, so that we could operate our businesses without being arbitrarily crushed by faceless corporations.

There is none. Everything can be censured, including Bitcoin to which you implied with this comment.

Re: Stripe has decided to nuke my entire business

#85

Post by iLoveOncall »

mikece wrote: post #17
bagels wrote: post #10

Earlier quoted context omitted.

It does matter if it actually violates the TOS, or could be vaguely interpreted to do so I guess?

And how many times does a company claim you have violated TOS and then refuse to tell you how you violated the TOS? To act in this manner nullifies the TOS in my opinion.

Never. In 20+ years of using Internet I have never been banned unduly from any service.

I have seen way to many stories about people claiming to have been banned for no reasons from services (online video games are a popular one) before it is revealed the ban was 100% legitimate, to take any new story like this at face value.

Re: Stripe has decided to nuke my entire business

#86

Post by didgetmaster »

Welcome to the cloud! This is the kind of thing that happens when everyone follows the siren song of cloud computing. I certainly understand the draw of these offerings (access, easy configuration, scalability, low initial cost, etc.) but you are handing control of all your processes and data to a centralized entity who can jerk you around any time they want and doesn't have to account when they make a mistake.

The pendulum of centralized vs de-centralized architectures has been swinging full tilt in the direction of centralized for some time. It is stuff like this which will eventually swing it back the other way.

Re: Stripe has decided to nuke my entire business

#87

Post by vertis »

The worst part about these type of cases is not being able to get a straight answer. There is a whole subset of big tech that has taken the "you must be a fraudster therefore we can't unfuck the situation" approach to customer support.

It's an arms race with fraudsters that eventually sucks in legitimate businesses.

Re: Stripe has decided to nuke my entire business

#88

Post by zzzbra »

teraflop wrote: post #79
ianhawes wrote: post #40

I will take the OP's story at face value, but I think a common theme in these sort of posts is the "Stripe not happy with my business model" angle which typically does not actually include any details about the business model. For example, a few weeks ago the founder of Tailwind tweeted [0] about how Stripe had shut down their account when they were set to launch the Tailwind Job Board, despite many other job boards…

> Any rational person could see the issue with Stripe not approving of that business. I think of myself as a fairly rational person, and I don't see the issue. Would you mind spelling out whatever you're trying to imply?

my thoughts exactly

Re: Stripe has decided to nuke my entire business

#90

Post by aliljet »

mikece wrote: post #2

At what point does it make sense to sue these companies to compel them to answer these questions? I know, that's expensive... but I'm willing to contribute to a legal fund to make payment processors answer questions.

Corporations that provide critical services that would otherwise be hard to find elsewhere (Stripe, perhaps) use these legal threats to completely shut their customers out of their closed ecosystems. If you hold them to account, you pay a stiff penalty on the other end being denied access to the services they monopolize. And you are very likely compelled to operate using their arbitration schemes and you will have no path to swift action. I don't know how to get around this and it remains the primary reason I walk away from companies that operate terribly with their customers (I see you, AirBnB -- https://www.airbnbhell.com/), but who provide services that I sometimes really need. I'd love to understand from a lawyer what REAL paths customers have to finding swift and fair (I should lose sometimes too!) justice without an extra-judicial penalty put down by a company operating a semi-monopoly.
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