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Bank tells customers to disable updates and not upgrade to iOS 16

coutts.com

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Re: Bank tells customers to disable updates and not upgrade to iOS 16

#71

Post by [deleted] »

gregoriol wrote: post #53
YPPH wrote: post #2

If only there were some program whereby app developers could preview the new iOS version so as to ensure compatibility. /s

So it seems that you have never worked in a real company, where it can't easily be done to make a major technical rework of some components in a 3 months timeframe. With debugging, conception of a fix, implementation and testing, it is not often possible. Teams are also not standing by to be available anytime for such works, often those apps are being worked on with contractors.

[deleted]

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#72

Post by [deleted] »

xnyan wrote: post #25
notwedtm wrote: post #9

Earlier quoted context omitted.

Nah, get another bank. Any FI that has to encourage users not to upgrade to the latest iOS because of engineering problems has significant other issues that they are able to still hide.

“Yes, King Charles III? You need to switch your multi-lifetime relationship bank because they have not updated for iOS 16”

[deleted]

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#73

Post by boringg »

pid-1 wrote: post #19
thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

That's not a lot for a wealth managament firm.

I'd agree with you - that's barely exclusive in the world of exclusive fund management. It's table stakes.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#74

Post by pipeline_peak »

thro388 wrote: post #52
JumpCrisscross wrote: post #33

Earlier quoted context omitted.

> they can't even be bothered to keep their mobile app up to date Guessing their clients aren’t banking via mobile apps, their staff having lines to their banker. Most top-tier private banks barely have an online presence. If you want something, you (or your assistant) calls or texts your banker.

This is so true. Try to bank in Switzerland, it is so 1980ties...

nineteen eighty-ties?

Edit: 5 downvotes, tough crowd

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#75

Post by FredPret »

thr0wawayf00 wrote: post #10

This is one of the most exclusive banks in the world, counting the British Royal Family among their notable clients, and they can't even be bothered to keep their mobile app up to date. Pretty much sums up what rich people think about technology: make it sexy and powerful but I don't want to hear about ongoing maintenance costs. According to Wikipedia, new clients needed £500k in disposable funds to set up an account…

There are people that got rich any number of ways. Many on this forum are rich through technology.

Also, rich people are much more familiar with ongoing asset maintenance costs than the average person, having more assets to maintain.

Coutts probably doesn’t interact with its clients primarily through the app. I bet it’s mostly direct calls/texts between bankers and clients.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#76

Post by gregoriol »

saagarjha wrote: post #70
gregoriol wrote: post #53

Earlier quoted context omitted.

So it seems that you have never worked in a real company, where it can't easily be done to make a major technical rework of some components in a 3 months timeframe. With debugging, conception of a fix, implementation and testing, it is not often possible. Teams are also not standing by to be available anytime for such works, often those apps are being worked on with contractors.

The companies that care have dedicated iOS teams that work on precisely this. Perhaps this bank should funnel some of the outrageous sums of money they presumably skim off the top and spend it here?

Depends on how much their users actually use it. Maybe the app is just a gadget and not their main business tool.

Most companies with such kind of app usage won't have a team all year round for their app and will work with contractors on a project basis.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#77

Post by goalieca »

gregoriol wrote: post #53
YPPH wrote: post #2

If only there were some program whereby app developers could preview the new iOS version so as to ensure compatibility. /s

So it seems that you have never worked in a real company, where it can't easily be done to make a major technical rework of some components in a 3 months timeframe. With debugging, conception of a fix, implementation and testing, it is not often possible. Teams are also not standing by to be available anytime for such works, often those apps are being worked on with contractors.

> So it seems that you have never worked in a real company,

Pretty much all of us who are posting here, even many of the students, have in fact worked at real companies. Perhaps you mean to say that not all of us appreciate that some organizations are a mess and simply cannot design and release a feature in a 3 month timeline even with a year or two of deprecation notice.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#78

Post by svnpenn »

InCityDreams wrote: post #65
tdubhro1 wrote: post #34

Earlier quoted context omitted.

All the staff you interact with have been to the same handful of British public schools (ie private fee schools) so you never have to talk to someone who is ignorant of precisely your standing in the British class system and they will all speak with comforting RP, follow the cricket, and drop an occasional Latin phrase into the conversation. Banking service is basically as shite as all the rest. [source: I ran a comp…

"RP" explained for oiks: https://en.wikipedia.org/wiki/Received_Pronunciation Think William Reece-Mogg, not Dick van Dyke.

> Think William Reece-Mogg

FYI not sure about other countries, but Americans don't know who the fuck that is.

Re: Bank tells customers to disable updates and not upgrade to iOS 16

#79

Post by scarface74 »

superkuh wrote: post #63

Everyone is jumping on the bank for not staying up to date with the frequent and massive chanages that Apple makes. But this is only a news story because it is a bank, this scenario happens constantly to a large fraction of all iOS software. The problem here is that modern libs and standards change so fast (similar to JS) that it really is hard for anyone without a megacorp's worth of software dev employees to keep u…

Marco Arment (Overcast) and David Smith (slew of apps) would argue differently

https://marco.org/apps

http://david-smith.org/apps

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