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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#111

Post by t0mas88 »

dewey wrote: post #35

I have used this program a few times now (Documented it here: https://annoying.technology/posts/abea6876cf4f2e13/ ) and they were always very friendly about it and exchanged them without any issues. I hope the new generation is more durable, as it really does feel like a giant waste of resources. The sad part is that they are really good when they work so I keep getting them.

I've used it twice now, while they claimed it only affected airpods produced before a certain date. What's also annoying is that you have to wait two weeks each time until the new ones arrive, because they want to diagnose the problem first.

I think there is a limit on how long after you bought the airpods they fall under this program. Which basically means I'm going to buy the new ones after these break. Doesn't feel like the right way of voting with my wallet :-) but I use them literally every day.

Re: AirPods Pro Service Program for Sound Issues

#113

Post by scarface74 »

wombat-man wrote: post #103
random42_ wrote: post #100

Earlier quoted context omitted.

> they've been a little flaky, my first-gen not-Pros developed a terrible crackle and had to be replaced. Can confirm. Here the 3 of us have 2nd generation AirPods. In one of them the mic is no longer working, on another one of the AirPods won’t connect 90% of the time, and the last one has a combination of these two issues. Another family member is on their second pair already. AirPods are great, while they are work…

Hmm, I haven't had issues with my Galaxy live buds. But you might be a heavier user? The main annoyance is just that I have to re pair them to switch devices. But so far so good otherwise. I'm interested to see if they ever make a new version.

Repairing to switch devices is more than a little annoying when you have a phone, watch, computer, tablet, and two set top devices.

Re: AirPods Pro Service Program for Sound Issues

#114

Post by saganus »

samatman wrote: post #89
elondaits wrote: post #45

Earlier quoted context omitted.

I had the issue where sometimes only one was charged. I noticed that sometimes the LED didn't blink when inserting one of them... and fidgeting with it, helped, but sometimes switching the position of the case from vertical to horizontal would make it disconnect (as reported by the charge widget on my iPhone). (I tried resetting them, re-pairing, etc. and it didn't help) I took it to the Apple store, showed the guy t…

This is a problem I've fixed with a Q-tip more than once. that contact is finicky and it doesn't take much lint to break it. Airpods have also just needed rebooting from time to time, in my experience. Not daily, weekly perhaps. Not my favorite thing about them.

Never heard about being able to reboot the airpods. How do you do that?

Re: AirPods Pro Service Program for Sound Issues

#115

Post by andsoitis »

ascagnel_ wrote: post #40
andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

> One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I also have this issue. I have a hunch that the glue inside the stem that holds the microphone in place fails, and so the tick is the microphone striking the stem/housing. I find if I hold my head very, very still, that clicking noise will stop.

> I find if I hold my head very, very still, that clicking noise will stop.

:-) my music makes my head bop.

Re: AirPods Pro Service Program for Sound Issues

#116

Post by remir »

I'm on my third pair now.

IMO the Airpods Pro are poorly designed. You really gotta be careful when you handle them as the little "air vents" that prevent ear pressure can easily "clogs" and this create a rattle sound when ANC is active.

Re: AirPods Pro Service Program for Sound Issues

#117

Post by samatman »

saganus wrote: post #114
samatman wrote: post #89

Earlier quoted context omitted.

This is a problem I've fixed with a Q-tip more than once. that contact is finicky and it doesn't take much lint to break it. Airpods have also just needed rebooting from time to time, in my experience. Not daily, weekly perhaps. Not my favorite thing about them.

Never heard about being able to reboot the airpods. How do you do that?

There's a button on the case, flip the case open and press it for a long time (ten seconds I think).

Re: AirPods Pro Service Program for Sound Issues

#119

Post by robbintt »

mortenjorck wrote: post #52

My experience with Airpods Pro has been excellent for what I originally bought them for, listening to music. However, I later (after the warranty period, naturally) started trying to use them for calls, and noticed something I’m not sure is covered by this program: Occasional, random “blips” where there’s some kind of discontinuity in the sound for ~200ms, with a ~100ms offset between the left and right channels. It’…

I had the same blips -- not sure if it is why, but Apple just replaced them under this program. I bought them in 2020.

Re: AirPods Pro Service Program for Sound Issues

#120

Post by Clueed »

mmastrac wrote: post #105

As someone who sits on video calls often, please, please do not use your AirPods for conference microphones. I cannot understand about 25% of what people are saying, especially those people w/deep voices.

I don't get why nobody is talking about this. I'm starting to suspect it only effects a subset of all AirPods Pro and is covered by this replacement program even though it's not really tasted clearly.

AirPods Pro even compared to the the non-Pros have awful microphones.

https://discussions.apple.com/thread/250813242

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