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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#41

Post by mrits »

j2bax wrote: post #33
wombat-man wrote: post #31

Earlier quoted context omitted.

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

For me the AirPods Pro are one of my most loved and used pieces of tech in recent memory. Assume OP uses iPhone and there are a handful of unique features AirPods offer when paired with iPhone that I assume Samsung pods would not. Things like syncing across devices via iCloud account… spatial audio… IOS integrated noise canceling control. And for me the fit and sound is fantastic.

I disable all the touch functionality of the pods. Over the past years of owning them I've had to re-disable dozens of times. That is my only gripe.

Re: AirPods Pro Service Program for Sound Issues

#42

Post by suction »

wombat-man wrote: post #31
paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

No post body was provided.

Re: AirPods Pro Service Program for Sound Issues

#43

Post by _fzslm »

phlyingpenguin wrote: post #37
_fzslm wrote: post #30

Earlier quoted context omitted.

i bet the rolling out of this program so close to the 2nd gen release is a subtle acknowledgment from apple that this issue is endemic to the 1st gen, and it's fixed now.

"Information as of 2021-10-01" - this isn't a new program

whoops! thx for the correction :)

Re: AirPods Pro Service Program for Sound Issues

#44

Post by suction »

LetsGetTechnicl wrote: post #39

Buying AirPods Pro when I lost my original AirPods was probably one of the worst purchases I've made recently. They keep falling out no matter what I do, until I got these silicon "shark tip" covers that mimic the kind of eartips a lot of sports headphones have. It's so annoying.

No post body was provided.

Re: AirPods Pro Service Program for Sound Issues

#45

Post by elondaits »

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

I had the issue where sometimes only one was charged. I noticed that sometimes the LED didn't blink when inserting one of them... and fidgeting with it, helped, but sometimes switching the position of the case from vertical to horizontal would make it disconnect (as reported by the charge widget on my iPhone).

(I tried resetting them, re-pairing, etc. and it didn't help)

I took it to the Apple store, showed the guy the issue, and he claimed it was most likely a firmware issue and not the case. He said the Airpod disappearing from the charge widget was the firmware misreporting, and not a bad/loosy connection. I had my doubts and was sure that it was a physical issue with the case... but he replaced the single airpod (he updated the new one's firmware first) and the issues went away.

Re: AirPods Pro Service Program for Sound Issues

#46

Post by Renaud »

I have the distinct feeling that the current generation of AirPod Pros suffer from a lot of reliability issues. I had to replace them 3 times in a year. I don’t use them for sports, I’m careful not to wet them, keep them clean, and they developed noise cancellation issues on one side, or noise.

My guess is that there is a non negligible portion that gets returned.

I sincerely hope the new version is more robust, the return experience was not great, I have doubts about the capacity of their automated tests to detect some of the actual issues that users experience.

Re: AirPods Pro Service Program for Sound Issues

#48

Post by dewey »

criddell wrote: post #8

My AirPods Pro are great except the left one drains it's battery about twice as fast as the right one. Has anybody here experienced something similar? Will Apple do anything about it?

Are you using it a lot in calls? I think it could depend on which microphone is actively used.

Re: AirPods Pro Service Program for Sound Issues

#49

Post by [deleted] »

dewey wrote: post #35

I have used this program a few times now (Documented it here: https://annoying.technology/posts/abea6876cf4f2e13/ ) and they were always very friendly about it and exchanged them without any issues. I hope the new generation is more durable, as it really does feel like a giant waste of resources. The sad part is that they are really good when they work so I keep getting them.

[deleted]

Re: AirPods Pro Service Program for Sound Issues

#50

Post by wombat-man »

scarface74 wrote: post #36
wombat-man wrote: post #31

Earlier quoted context omitted.

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

Because a “different brand” don’t automatically pair to every device connected to my AppleID (7), don’t have an interface on every device to adjust settings, don’t show the battery percentages on every device individually for each side and the battery case and don’t automatically switch. BTW, AirPods “work everywhere” as standard Bluetooth headsets

Well OP is talking about how his airpods weren't working, yet they they're getting another pair which seems sorta odd.

The battery percentage thing does seem appealing, idk I guess I just charge mine often enough it hasn't really been an issue.

Auto switching does sound good though, maybe someday I'll try airpods.

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