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AirPods Pro Service Program for Sound Issues

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Re: AirPods Pro Service Program for Sound Issues

#31

Post by wombat-man »

paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

Re: AirPods Pro Service Program for Sound Issues

#32

Post by wombat-man »

chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

if you can afford having a separate thing for running, I'm a big fan of Aftershokz. They use bone induction and are basically sweat proof. It's also helpful to be able to hear out my ears while running while still listening to music.

Re: AirPods Pro Service Program for Sound Issues

#33

Post by j2bax »

wombat-man wrote: post #31
paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

For me the AirPods Pro are one of my most loved and used pieces of tech in recent memory. Assume OP uses iPhone and there are a handful of unique features AirPods offer when paired with iPhone that I assume Samsung pods would not. Things like syncing across devices via iCloud account… spatial audio… IOS integrated noise canceling control. And for me the fit and sound is fantastic.

Re: AirPods Pro Service Program for Sound Issues

#34

Post by zelos »

wombat-man wrote: post #32
chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

if you can afford having a separate thing for running, I'm a big fan of Aftershokz. They use bone induction and are basically sweat proof. It's also helpful to be able to hear out my ears while running while still listening to music.

Agreed, I would go with separate running headphones. Even if the sweat doesn't destroy them, I've lost several pairs of quasi-waterproof headphones to sudden heavy rain etc.

Re: AirPods Pro Service Program for Sound Issues

#35

Post by dewey »

I have used this program a few times now (Documented it here: https://annoying.technology/posts/abea6876cf4f2e13/) and they were always very friendly about it and exchanged them without any issues.

I hope the new generation is more durable, as it really does feel like a giant waste of resources. The sad part is that they are really good when they work so I keep getting them.

Re: AirPods Pro Service Program for Sound Issues

#36

Post by scarface74 »

wombat-man wrote: post #31
paultopia wrote: post #11

the most annoying thing about the airpods pro for me is that a good percentage of the time (maybe 15%, give or take), only one of the actual airpods will connect when I stick them in my ears. I got a buzzing a few months ago and swapped them out under the service program, hoping it would also fix the only-one-airpod-connecting issue, but, well, it didn't. (A large percentage of the time I realize that this is because…

Why wouldn't you try a different brand first?? I haven't used airpods yet because I tried a samsung pair first and they still work. I had an android phone when I got them. Now I have an iPhone. They work on whatever!

Because a “different brand” don’t automatically pair to every device connected to my AppleID (7), don’t have an interface on every device to adjust settings, don’t show the battery percentages on every device individually for each side and the battery case and don’t automatically switch.

BTW, AirPods “work everywhere” as standard Bluetooth headsets

Re: AirPods Pro Service Program for Sound Issues

#37

Post by phlyingpenguin »

_fzslm wrote: post #30
yabqk wrote: post #4

I’ve had my AirPods Pro for two years now and I’ve had to have both (left and right) replaced twice because of this. Unfortunately they are now out of warranty. I hope 2nd gen doesn’t suffer from something like this.

i bet the rolling out of this program so close to the 2nd gen release is a subtle acknowledgment from apple that this issue is endemic to the 1st gen, and it's fixed now.

"Information as of 2021-10-01" - this isn't a new program

Re: AirPods Pro Service Program for Sound Issues

#38

Post by reaperducer »

eludwig wrote: post #24
chollida1 wrote: post #15

Can any other runners comment on the new airpods for durability. I've killed 3 pairs due to sweat from running seemingly shorting them out and then they never seem to recover. the sound is great but I can't really tell much a difference between them and the $50 pair I tend to buy from amazon. That could be due to my 40 year old ears though. They do connect really well and allow me to connect to both my phone and lapt…

Just anecdata, but I have been running with non-pro AirPods for years with no problems like one you describe. I tend to sweat a lot, so by the end of the run they are pretty wet. No shorting or other electrical issues. The only problem I've had was ear wax buildup (yeah, gross, I know) with the first/second AirPods generation (the ones with the long stem). I was able to use alcohol & hydrogen peroxide to clean them u…

The only problem I've had was ear wax buildup

Fun-tac is your friend.

Re: AirPods Pro Service Program for Sound Issues

#39

Post by LetsGetTechnicl »

Buying AirPods Pro when I lost my original AirPods was probably one of the worst purchases I've made recently. They keep falling out no matter what I do, until I got these silicon "shark tip" covers that mimic the kind of eartips a lot of sports headphones have. It's so annoying.

Re: AirPods Pro Service Program for Sound Issues

#40

Post by ascagnel_ »

andsoitis wrote: post #2

My experience of the Service Program has been very poor. One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to. I've taken it to the Apple Store, but instead of the service rep putting it in their ear to confirm the issue, they use some machine that checks and, in my case, "computer says no!" to my complaint. https://www.youtube.com/watch?v=0n_Ty_72Qd…

> One of my AirPods Pro has an annoying tick. It's like a metronome (regular) and orthogonal to the music I'm listening to.

I also have this issue. I have a hunch that the glue inside the stem that holds the microphone in place fails, and so the tick is the microphone striking the stem/housing. I find if I hold my head very, very still, that clicking noise will stop.

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