11–20 of 74 posts
This could have been solved so simply at any step of the journey.
reminds me of a lot of "support" these days: figure out which script contains words which sound like the problem being described, then follow it, without actually taking the time to understand the problem
Did anyone else click on the link expecting a rant about the soap protocol?
Only tangentially related: does anyone else have the sense that GraphQL is fancy, modern SOAP?
> Hi I'm $insertNewName and I'll be taking over your case. Have you tried turning it off and on again?
Despite 10 other interactions suggesting the same thing :facepalm:
That and just finding whatever support article comes up when they stuff a few keywords into their search, no matter that the same document has been linked multiple times before in the thread.
reminds me of a lot of "support" these days: figure out which script contains words which sound like the problem being described, then follow it, without actually taking the time to understand the problem
Did anyone else click on the link expecting a rant about the soap protocol?
Part of me thinks this was faked/exaggerated at the time, except... Once on Amazon, I ordered an open tent. Basically, it is just an aluminum frame, 12 feet×12, 8 feet high, with canvas, to keep the sun off when presenting things at outdoor events. The one I received took 5 weeks to arrive, and was supposed to be new. But it was used, with scruff marks on the posts. I sent pics, and said "Hey, this is supposed to be…
I had an item shipped from China, and it arrived a day past when it was due (actually, it arrived in the late evening of the due date, so I guess you could say it "arrived as scheduled").
In any case, on arrival day, it had not arrived, so I sent in a complaint, and it was refunded immediately (Amazon is actually really good for that).
The problem was, it arrived, and I wanted to rescind the refund.
That's where things got complicated. After trying various things, Amazon finally just told me to keep the item (and the refund).
In point of fact, I felt bad, because I know it was a low-margin mom and pop store (albeit Chinese mom and pop). I don't think it was one of those massive "fraud factories."
But it was actually impossible to return the money.
This is an excellent addition to HN and I hope that devs and product managers alike see what happens when everyone tries to do as little as possible without taking the time to understand the bigger picture or even the underlying problem. This could have been solved so simply at any step of the journey.
Earlier quoted context omitted.
Did anyone else click on the link expecting a rant about the soap protocol?
I clicked on it expecting effusive praise of SOAP. Disappointed to find it's still only me, there must be tens of us who like it.
I have done ONVIF programming, and I actually licensed a dependency for the SOAP part.
reminds me of a lot of "support" these days: figure out which script contains words which sound like the problem being described, then follow it, without actually taking the time to understand the problem
Earlier quoted context omitted.
Did anyone else click on the link expecting a rant about the soap protocol?
Yes. Only tangentially related: does anyone else have the sense that GraphQL is fancy, modern SOAP?