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i feel like there's a part of this story that we're not hearing. given amazon's excellent customer service reputation (including my own experiences) it's hard for me to believe that this could happen without there being a reason.
It's too bad it has to come to that.
Paging all e-book sellers, this is a chance to get great publicity for the one-time-only price of $1,000.
I just received a Barnes & Noble "Nook SimpleTouch" (the basic, e-ink screen one), and while I like it, this sort of thing has me very worried about using most of its (limited set of) features. That is, while the Nook has something like 1 gb of internal storage for books, about 75% is reserved for content you have to purchase through Barnes & Noble. That leaves about 230 mb for your own files. (The Nook does feature…
I've totally written off the Kindle because of similar 3rd party content issues - anyone have first hand experience with the Nook or Kobo when used with ePub (mainly) and PDF (rarely) files?
i feel like there's a part of this story that we're not hearing. given amazon's excellent customer service reputation (including my own experiences) it's hard for me to believe that this could happen without there being a reason.
I'm inclined to agree. My own anecdotal experiences with Amazon customer service aside, something feels amiss about this whole situation. Why did they not call/email Amazon after a full 24 hours had gone by? Why are they disputing Amazon charges to their credit cards? I just feel like something is wrong here.
They are disputing the charges because amazon stole their content!
i feel like there's a part of this story that we're not hearing. given amazon's excellent customer service reputation (including my own experiences) it's hard for me to believe that this could happen without there being a reason.
By the tone of your comment, I'm assuming the "part of the story we're not hearing" involves the customer doing something wrong, rather than Amazon? If that's the case, I can't really think of what that thing might be that would give Amazon the right to lock this guy out? Also, why would he bring this issue to light and risk exposure if he really had done something so wrong?
I find it much easier to believe that a large corporation allowed an individual customer to fall through the cracks than some fraudster launching an elaborate plan to scam Amazon out of $1000 in e-books.
Earlier quoted context omitted.
I'm inclined to agree. My own anecdotal experiences with Amazon customer service aside, something feels amiss about this whole situation. Why did they not call/email Amazon after a full 24 hours had gone by? Why are they disputing Amazon charges to their credit cards? I just feel like something is wrong here.
What? You always call websites whenever you can't log into them? You don't allow for downtime at all? They are disputing the charges because amazon stole their content!
I understand why they're disputing charges, but that seems silly if they haven't made some concerted effort to figure out what's going on.
At least that's my take on it.
I don't see why this belongs on the front page. There are no real details here.
i feel like there's a part of this story that we're not hearing. given amazon's excellent customer service reputation (including my own experiences) it's hard for me to believe that this could happen without there being a reason.
Amazon is a sufficiently large organization such that I'm sure this sort of thing actually happens more often than you think. By the tone of your comment, I'm assuming the "part of the story we're not hearing" involves the customer doing something wrong, rather than Amazon? If that's the case, I can't really think of what that thing might be that would give Amazon the right to lock this guy out? Also, why would he br…
That said, regardless of their size, they should expedite this type of check, specially for accounts that are not new!
In fact, something is a bit weird here, because whatever books were on the Kindle itself should still be there. There's no mention of it having been remotely wiped.
Edited to add: I don't want to minimize this issue, though. Because being locked out of your account means you can't buy books or grab the freebies that pop up. Right now I'm suffering a bit like that due to account confusion I need to resolve with Amazon. Seems I have an older account they won't delete and from time to time Amazon gets confused and sends me to it -- and the first time that happened, I thought all my books were gone (the older acct never had books). A phone call straightened it out. And now I must do that again.