Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
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Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#2Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#3Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#4It should be made illegal for sellers to pretend this constitutes the purchase of the content itself. Call it a lease, call it a service, but stop scamming consumers.
Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#5Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#6I really like the convenience of an e-reader, and the e-ink screen really is fantastic, but so far I've only loaded files from Project Gutenberg and some e-books from Manning (who provides free pdf and sometimes EPUB format e-books when you buy the hardcopy). I'm already bumping up against the (artificial) 230 mb-or-so limit for books not purchased directly from B&N.
I'd be more open to buying e-books from B&N if I wasn't afraid of a scenario similar to what's described in the article. As far as I can tell, B&N ships their Nook books with DRM, what guarantees do I have that I can still read those books if B&N goes under, or my account gets screwed up in some mix-up?
Edit: I must have phrased something in a confusing way. The Nook allows you to load 3rd party, non-DRM'd EPUB and PDF's (although as I mentioned, you only get about a quarter of the device's internal storage to use for 3rd-party content). My concern re: DRM was the books you buy directly from Barnes & Noble.
Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#7i feel like there's a part of this story that we're not hearing. given amazon's excellent customer service reputation (including my own experiences) it's hard for me to believe that this could happen without there being a reason.
My own anecdotal experiences with Amazon customer service aside, something feels amiss about this whole situation. Why did they not call/email Amazon after a full 24 hours had gone by? Why are they disputing Amazon charges to their credit cards?
I just feel like something is wrong here.
Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#8Re: Amazon Puts Your $1000 Kindle Library 'On Hold,' Apologizes, Shrugs
#9I just received a Barnes & Noble "Nook SimpleTouch" (the basic, e-ink screen one), and while I like it, this sort of thing has me very worried about using most of its (limited set of) features. That is, while the Nook has something like 1 gb of internal storage for books, about 75% is reserved for content you have to purchase through Barnes & Noble. That leaves about 230 mb for your own files. (The Nook does feature…
Purchased a book by accident? Refund instantly or done within 5 minutes. Switching devices? No problemo, pages are synced up to the last page you read. Wiping your device? All your books are online and available for download.
This seems like a fringe case that I'm not too worried about. I have a full purchase history on Amazon.com and if anything fails, I am pretty sure their customer service wouldn't become huge pricks to me for no reason at all.