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Our screwdriver took three years [video]

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Re: Our screwdriver took three years [video]

#211

Post by kllrnohj »

SadWebDeveloper wrote: post #103

Seems like the juicero for screwdrivers... over-engineered tool that without the "LTT" branding could probably sink in the stores. Personally i like my tools rugged, kinda like Klein does it because "on the job" i tend to thrown them away either on purpose or by accident, this tool looks fragile, if little margins stuck the ratchet mechanism i can not wait what is going to happen when it suddenly falls from the 2nd f…

> Seems like the juicero for screwdrivers... over-engineered tool that without the "LTT" branding could probably sink in the stores.

Megapro (LTT's partner on this) has been selling this type of ratcheting driver w/ bit storage in the handle for 25 years and is pretty well reviewed. How did you manage to make the leap to Juicero & only "saved by LTT logo" nonsense from such a well established, long-running product?

Re: Our screwdriver took three years [video]

#212

Post by mrguyorama »

bobsmooth wrote: post #203
cercatrova wrote: post #190

Is there a written warranty? They faced a lot of criticism for their backpack which didn't and the response from Linus was akin to "just trust me bro," which, when called out on, they made a t-shirt out of. Left me thinking that response was in very poor taste, making fun of your own customers' hesitations.

Linus' whole point about warranties is that they're only as trustworthy as the manufacturer is.

Except that's not even remotely true and he's wrong. The whole point of a written warranty is that it carries the force of the law behind it. I don't have to trust a business to "make things right" to attempt to get satisfaction based on a warranty.

His other point about "not wanting to leave a burden to his family" is also bunk. If your business has a bus factor of 1, that's on you, that's your fault, and you can fix that. Never mind that most business laws work out to remove personal liability from business liability.

He seemed to take it personally that people wanted written assurance that their $250!!! backpack could be fixed, despite the fact that he is on record, on the WAN show, talking about how Linus Media Group and Linus Sebastian are different entities with different priorities and often different desires about what to do in a situation. Even Luke thought he was going too far with his view and opinion on the matter.

Thankfully Linus seems like a reasonable person who is willing to do the right thing even if he doesn't personally agree with it, and they now offer a written warranty.

Re: Our screwdriver took three years [video]

#213

Post by kllrnohj »

master_crab wrote: post #55
zxcvgm wrote: post #8

Not an apples-to-apples comparison, but I just wanted to see the price positioning for this screwdriver. It goes for $69.99 [0] and Megapro ratcheting screwdrivers (which they mentioned in their video) goes from ~$50 to $59.99, depending on what bits it comes with. [0] https://www.lttstore.com/products/screwdriver [1] https://megaprotools.com/collections/ratcheting-drivers

Megapro is also made in “North America” (I assume Canada but would love to hear from someone in the know). So you’d be supporting the “local” American economy, if that matters to you.

In the video they claim Megapro is 20 minutes away from LTT's offices - so that'd be Canada, yeah. Unless that's just a satellite office for Megapro instead of the headquarters.

Re: Our screwdriver took three years [video]

#214

Post by mrguyorama »

hbn wrote: post #126
Maursault wrote: post #122

Earlier quoted context omitted.

Quoted post unavailable.

Your comments read like something written by one with mania more than anything I've ever observed from Linus

Dude puts on an excited demeanor so he can get 10% more views in his videos and these assholes out here claiming he has issues. Geeze. How dare you enjoy yourself on the internet.

Re: Our screwdriver took three years [video]

#215

Post by bobsmooth »

mrguyorama wrote: post #212
bobsmooth wrote: post #203

Earlier quoted context omitted.

Linus' whole point about warranties is that they're only as trustworthy as the manufacturer is.

Except that's not even remotely true and he's wrong. The whole point of a written warranty is that it carries the force of the law behind it. I don't have to trust a business to "make things right" to attempt to get satisfaction based on a warranty. His other point about "not wanting to leave a burden to his family" is also bunk. If your business has a bus factor of 1, that's on you, that's your fault, and you can fi…

If a company really wanted to, it could dissolve itself and the owners disappear. Even if you wanted to force a company to hold up its warranty you'd have to sue them, and who would do that for a $250 backpack? That is what Linus was trying to say.

Re: Our screwdriver took three years [video]

#216

Post by Melatonic »

1970-01-01 wrote: post #195

And it has a terrible warranty. THE LIMITED LIFETIME WARRANTY DOES NOT COVER: Bits, as they are considered a consumable item; Tools which have been subject to abuse, misuse, negligence, or improper storage; Tools which have been used improperly e.g. using the screwdriver as a pry bar or hammer; Tools which have been altered in any way; Normal wear and tear (including the breakdown of materials over time); Cosmetic da…

Craftsmen is not all that great anymore. Much better USA brands that are made here.

Re: Our screwdriver took three years [video]

#217

Post by bobsmooth »

animex wrote: post #204
bobsmooth wrote: post #199

Earlier quoted context omitted.

Or you can just buy a quality tool and not waste your time.

I've never had to replace a craftsman tool during normal home use... 20+ years.

In a single summer I went through half a dozen 10mm sockets and one 10mm wrench. Luckily I was working inside a Canadian Tire so I could swap out during a break.

Re: Our screwdriver took three years [video]

#218

Post by TheCapn »

omega3 wrote: post #99

For the same price you could get a Wera screwdriver, small screwdrivers and a bottle opener. https://products.wera.de/en/kraftform_kompakt_kraftform_komp... https://products.wera.de/en/screwdrivers_series_kraftform_mi... https://products.wera.de/en/tools_for_bicycles_and_e-bikes_f...

This is pretty common in my experience? Market some relatively common item to an out-group of individuals at stupid markup based off brand recognition alone and reap the rewards. LTT looks to be flexing his brand here on unsuspecting PC enthusiasts where anyone with more experience in the electrical trades knows where to get higher quality tools for better/similar pricing.

I'll compare to my time in Paintball years ago. Any site marketing woodsball gear to paintballers had nutty markups, but if you went to any Army Surplus or Hunting outfitter you could get a lot of similar gear for way cheaper at better quality because it wasn't marketed specifically to a niche sport relying on brand name alone.

It happens all over the place. Consumers not doing their due diligence have only themselves to blame.

Re: Our screwdriver took three years [video]

#219

Post by systems_glitch »

Here to flog my personal favorite "insert bits and ratcheting" option:

https://chapmanmfg.com/products/5573-deluxe-standard-metric-...

Same money (slightly less), made in USA, the kind of quality tool you find in the locked part of the old plant maintenance tech that everyone else asks for help.

Re: Our screwdriver took three years [video]

#220

Post by mrguyorama »

bobsmooth wrote: post #215
mrguyorama wrote: post #212

Earlier quoted context omitted.

Except that's not even remotely true and he's wrong. The whole point of a written warranty is that it carries the force of the law behind it. I don't have to trust a business to "make things right" to attempt to get satisfaction based on a warranty. His other point about "not wanting to leave a burden to his family" is also bunk. If your business has a bus factor of 1, that's on you, that's your fault, and you can fi…

If a company really wanted to, it could dissolve itself and the owners disappear. Even if you wanted to force a company to hold up its warranty you'd have to sue them, and who would do that for a $250 backpack? That is what Linus was trying to say.

So what? I don't care what a business could do to attempt to violate my warranty rights, I care that I have my rights and can seek justice if they've been breached. Things are just sooooo much easier to deal with when established warranty law is followed.

There is no valid argument for "I don't want my customers to have warranty rights".

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