The problem isn't that certain customers are bigots, but that they actively seek to allow harm to be done by their own end users like Kiwi Farms. The fact they have an exhaustive wikipedia for one person (Chris Chan) should have been the "nope" moment for them. Like if I was a host or a provider of a service and Josh Moon came to me with his site I'd just turn him away because he's like nuclear waste dangerous. It's…
Meanwhile people's lives are ruined, their friends and family contacted, harassed, and they live in terror of people who congregate, anonymously, on that site, which is hosted out in the open with large corporations providing them services. A donation to the trevor project does nothing to protect those people, it just tells them their lives are expendable and they'll try to save someone else's.
Something must be done to stop them. I haven't heard any legal arguments for what could be done to stop them - one is told simply "you can't fight back, and you can't protect yourself, legally". When people are told that, they take more drastic measures, because the system that exists won't protect them.
Honestly a good proposal I've heard is to at minimum shut down SWATTing or add consequences and tracking of the requestor. Police being able to be consistently deployed on a ruse is, to me, insane.