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Tell HN: Google Cloud suspended our production projects at 1am on Saturday

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471–480 of 531 posts

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#471
post #163

Earlier quoted context omitted.

It's like looking both ways when crossing the road despite the light telling you that you can go. Sure you have right of way and if a car hits you, it's their fault. But at the end of the day, you are the one getting hit by the car. Google is at fault for how they handled it, but the parents comment is still good advice for anyone reading this thread.

How are you supposed to trust a company who told you they wouldn't screw you because of their own error, then screwed you anyway? Having a relationship with them doesn't matter if they still can't be trusted to do business. The type of payment method you use is not a factor that plays into whether you can trust your vendor.

It's well known that Google does bare minimum customer support, was that considered during vendor selection?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#472
post #438

A suggestion for engineers that lack business experience. As soon as your project grows beyond the non-hobby scale and starts making real money, invest some time to reach out to company providing the services that keep it alive and find an account manager that will take care of you. We're a Google customer and of course we had our fair share of issues (btw: it's the same with Azure, based on our experience), and we a…

Ironically enough, the last time I was "Courted" by google cloud to move some of our infra there (after it went public that we had raised a round), they were up front about how their "account management sucks" and that we'd have a better "customer experience" if we went through a reseller. That...always sticks out to me, but, when dealing with the Google Education folks, there were some things that even resellers cou…

This is an easy way to accelerate the sale without having to do any of the leg work. The same thing happens when people use procurement vendors like SHI.

As a sales person I'm thinking sweet, I get to send a PO to SHI for example, I don't have to negotiate price, volume discounts, or go back and forth with legal departments depending on whos paper we used. You just need to approve and I get paid, probably quicker than if I used an internal deal desk.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#473
post #264

Earlier quoted context omitted.

For Google a customer is a data point in their machine learning set (hopefully weighted by revenue). The decisions are made by a ML model. If you treat your relationship with Google as such from the beginning, you can extract some value if you use Google for near zero value use cases - spam/marketing emails, disposable non-real time computations, Adwords/AdSense on spammy sites. Not sure if having an Android phone is…

GrapheneOS.org, use sandboxed webapps &/or profiles.

Does it have push notifications (Google Firebase)?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#474

This calls for a "me too" moment where everyone shares their Google is terrible and I'll never use them again. Here are a couple of my favorites from our company: https://medium.com/hackernoon/why-and-how-we-left-app-engine... https://dev.to/codenameone/google-play-kafkaesque-experience... There's this story from a couple of days ago which is shocking: https://news.ycombinator.com/item?id=32538805 Google is a terribl…

Warning for that Medium link, that background color burned my eyes...

Underrated commend.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#475
post #456

A suggestion for engineers that lack business experience. As soon as your project grows beyond the non-hobby scale and starts making real money, invest some time to reach out to company providing the services that keep it alive and find an account manager that will take care of you. We're a Google customer and of course we had our fair share of issues (btw: it's the same with Azure, based on our experience), and we a…

Someone should invent a sue-as-a-service ("SaaS") where you can just sue companies in a couple clicks if they shutdown your services or have bad account management that leads to downtime. Considering the problems are repetetetive, the legal documents can easily be templated and reused and the victim would not have to waste much time or effort in court. Scale the lawyers just like we scale cloud instances. Maybe even…

The reason this hasn't been done is that the ToS for all enterprise-scale cloud services would prevent success, either by requiring arbitration vs. litigation, or via a disclaimer of liability.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#476
post #456

A suggestion for engineers that lack business experience. As soon as your project grows beyond the non-hobby scale and starts making real money, invest some time to reach out to company providing the services that keep it alive and find an account manager that will take care of you. We're a Google customer and of course we had our fair share of issues (btw: it's the same with Azure, based on our experience), and we a…

Someone should invent a sue-as-a-service ("SaaS") where you can just sue companies in a couple clicks if they shutdown your services or have bad account management that leads to downtime. Considering the problems are repetetetive, the legal documents can easily be templated and reused and the victim would not have to waste much time or effort in court. Scale the lawyers just like we scale cloud instances. Maybe even…

Isn't that what a class-action lawsuit is for?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#477
Running a hobby project on Oracle Cloud (that or a provider like DigitalOcean/Linode are the only ways it is profitable due to bandwith expenses) that I may try to turn into a business eventually and worried about that same scenario happening.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#478
post #456

Earlier quoted context omitted.

Someone should invent a sue-as-a-service ("SaaS") where you can just sue companies in a couple clicks if they shutdown your services or have bad account management that leads to downtime. Considering the problems are repetetetive, the legal documents can easily be templated and reused and the victim would not have to waste much time or effort in court. Scale the lawyers just like we scale cloud instances. Maybe even…

The reason this hasn't been done is that the ToS for all enterprise-scale cloud services would prevent success, either by requiring arbitration vs. litigation, or via a disclaimer of liability.

If it's so easy to prevent someone from ligitating why don't all small businesses do this? For example, why don't restaurants have you sign a ToS on the menu saying that by ordering you agree to not ligitate?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#479
post #478

Earlier quoted context omitted.

The reason this hasn't been done is that the ToS for all enterprise-scale cloud services would prevent success, either by requiring arbitration vs. litigation, or via a disclaimer of liability.

If it's so easy to prevent someone from ligitating why don't all small businesses do this? For example, why don't restaurants have you sign a ToS on the menu saying that by ordering you agree to not ligitate?

The Google search URL linked below returns 285M results:

https://www.google.com/search?q=restaurant+customer+%22terms...

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#480
post #329

Earlier quoted context omitted.

Probably because they're easily stolen and popular for fraud. I'm never going to blame someone for not trusting credit cards. Only if you don't trust them, you should offer a better alternative.

The issue is not trusting credit cars, but how you handle suspected fraud. Google should know that credit cards can get leaked/stolen. Suspending an account without notification is not the right solution. At least give the customer a chance to defend itself, change payment methods or switch to a different platform.

Totally agree. If they don't trust credit cards, they shouldn't keep customers in the dark and then cancel them out of nowhere, they should offer a better alternative. Treating paying customers like that is terrible in every possible way. The mistake is entirely Google's.
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