321–330 of 531 posts
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Ah yes, it was the customer's fault. Stupid customer using method recommended by service provider.
I don’t take GP’s comment that way. I take it as a suggestion for how to avoid issues. I try not to be quick to judge when someone is offering helpful information.
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Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison. I really can't understand why anyone would use any of their services. Support counts. It's one of the first things I look at, when evaluating any external partner. What does it cost, how long does it take for it to happen, etc? Whatever anyone else says in this thread, that's what you need to deter…
Google tech is the best. Google invented k8s, their k8s cloud is the best in the world. There's nothing similar to GKE Autopilot. Similar things could be said about some other services. People want the best cloud and they hope that those issues won't affect them.
True, but unfortunately they are literally the worst at customer service.
Murfie died because of Google cloud costs. It's a bit of a long story, but from what I was able to piece together, a Google cloud service provider recommended some changes to the way the storage was done to save money. Mostly, because of those changes they got hit by a surprise $30,000 bill for data egress. It was basically the last straw for a company that wasn't profitable due mostly to cloud costs. It killed the c…
Generally, all cloud providers have two ways of engaging with and billing customers. One is using a credit card, which is very easy for getting started. The other one is having an established relationship with a sales / account team and setting up billing by invoice. Smaller companies sometimes don't understand that and stick with credit card billing for too long. Once you move to production and have your own custome…
Ah yes, it was the customer's fault. Stupid customer using method recommended by service provider.
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We were lucky enough that getting to the front page of HN did work for us[1], but it's worth noting that it doesn't even have to be your card ! Simply having a card from an issuer (in our case a legit, YC-backed, US-based startup bank) that got flagged was enough to have our account suspended and appeals denied. [1] https://news.ycombinator.com/item?id=32237445
Sounds like credit cards are the wrong payment system for GCP. Do they support direct bank transactions? They definitely should, if they don't trust credit cards (which I can understand).
A few years ago I was working at a startup and we had just started moving some stuff over from AWS to GCP. Things were going pretty good with GCP until one day they pulled the plug on everything with no explanation. It turns out that our company credit card details had been fraudulently used without our knowledge. The criminal had decided to use the card to buy Google Ad Words or something like that - this is the sam…
I just can't trust Google for something like running production services.
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Right, but Hetzner also just doesn’t auto-charge you (from my experience, at least). You get invoiced and pay it manually (there’s a link in the invoice), then the invoice is settled immediately in your account panel. I’ve even been late once by forgetting about it and they didn’t cut me off in any way.
> Hetzner also just doesn’t auto-charge you (from my experience, at least). I have my Hetzner account set up so they pull the money automatically (through SEPA Direct Debit). Not sure how it works with credit cards, but it's not like pull payments are not possible with Hetzner.
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What is this fud? Both AWS and Azure won't suspend your account for several months, even with charges failing. Especially not if you're communicating with them. It's incredibly easy to get a hold of human support in case of the other clouds.
My company isn't very big (we spend in the very low five-figures with Azure per month) and yet we were assigned an "Azure Success Manager" (or something close to that) who I have a standing monthly phone call with, and can reach out to at any time to oversee any issues that may come up. We actually did have a billing issue come up a while ago (it was Microsoft's fault) and although our account wasn't in any real dang…
That's over $100,000 a year, at that point having a Key Account Manger (or Success Manager or whatever) to talk to should be the expectation.
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Sounds like credit cards are the wrong payment system for GCP. Do they support direct bank transactions? They definitely should, if they don't trust credit cards (which I can understand).
If other cloud platforms can trust and accept them why on earth can't GCP?
I'm never going to blame someone for not trusting credit cards. Only if you don't trust them, you should offer a better alternative.
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Hang on - what would you do if you were running a business with hundreds of thousands of users and someone doesn't pay? Was it an accident? has the customer gone bust, or died, or are they trying to defraud you and get a month or two of free service. Credit cards are exceptionally finicky, very susceptible to fraud, and payment can often fail. They're great for one off purchases and services that don't matter if they…
Your rhetorical questions don't match OPs story. According to OP they did pay, manually, not even by credit card. > however we went ahead and made a manual payment covering all the outstanding amount + extra (the entire last paragraph of OPs text has those and more details) I suggest not using and then arguing with and against fantasized stuff when we are talking about a concrete problem for which we have a concrete…