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Tell HN: Google Cloud suspended our production projects at 1am on Saturday

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Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#351

Post by thwaway053 »

mcv wrote: post #329
wizofaus wrote: post #325

Earlier quoted context omitted.

If other cloud platforms can trust and accept them why on earth can't GCP?

Probably because they're easily stolen and popular for fraud. I'm never going to blame someone for not trusting credit cards. Only if you don't trust them, you should offer a better alternative.

The issue is not trusting credit cars, but how you handle suspected fraud.

Google should know that credit cards can get leaked/stolen. Suspending an account without notification is not the right solution. At least give the customer a chance to defend itself, change payment methods or switch to a different platform.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#352

Post by valenterry »

vbezhenar wrote: post #183
b112 wrote: post #157

Earlier quoted context omitted.

Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison. I really can't understand why anyone would use any of their services. Support counts. It's one of the first things I look at, when evaluating any external partner. What does it cost, how long does it take for it to happen, etc? Whatever anyone else says in this thread, that's what you need to deter…

Google tech is the best. Google invented k8s, their k8s cloud is the best in the world. There's nothing similar to GKE Autopilot. Similar things could be said about some other services. People want the best cloud and they hope that those issues won't affect them.

Google has some good tech and then most part of the cloud is just years behind. Want an example: you can't configure the gcp docker registry [EDIT: artifact registry] to cleanup images automatically (after a number of days or number of images or anything).

This is total standard in AWS and the ticket for this on GCP has been open for many years now.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#353

Post by chucksmash »

sh4rks wrote: post #270
jabiko wrote: post #79

Earlier quoted context omitted.

I actually managed to get my account suspended one day due to nonpayment. It was just a personal toy project and it was completely my fault: I was automatically filtering the mails into a folder that I didn't read until it was too late. If you look at the sheer amount of emails they sent me before suspending the account, Digital Ocean did everything right: https://i.imgur.com/ah13bEA.png They gave lots of warnings an…

Is it just me, or does imgur never load on Firefox mobile?

I noticed something similar five weeks ago. Imgur would get stuck on the loading animation if I was in private mode but work otherwise.

It seems to work—at this moment, anyway—even in private mode for me now though. ¯\_(ツ)_/¯

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#354

Post by pid-1 »

tinus_hn wrote: post #63
arvindamirtaa wrote: post #49

Earlier quoted context omitted.

Ants pay the bill!

Ants that don’t cause trouble pay the bill. Ants that cause trouble are a net loss. Customer service representation is one of the biggest expenses these companies have. That’s why they go to great lengths to make sure you can’t contact them and why they just close your account with no recourse as soon as you start causing trouble.

Poor AWS must be close to bankruptcy then.

When my account started spending 300-400 USD monthly, I was contacted by an account manager, who was at my office for a meeting two weeks later.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#355

Post by BrainVirus »

What most engineers fail to understand is that when you calculate true reliability of a service you should factor in all such incidents. Most people are somehow convinced that outages due to billing issues "don't count". Service outages due to overzealous automated enforcement of some security rule do not count. Being banned from a service because of your politics doesn't count. The end result, however, is the same - your service is down.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#356

Post by codegeek »

weird-eye-issue wrote: post #23
mrcartmeneses wrote: post #11

Earlier quoted context omitted.

Do we see much of this for AWS? Asking for a friend...

AWS will email you for months and months about billing issues before they terminate anything

And AWS support is much better.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#357

Post by thatwasunusual »

Infernal wrote: post #323
pontifier wrote: post #103

Murfie died because of Google cloud costs. It's a bit of a long story, but from what I was able to piece together, a Google cloud service provider recommended some changes to the way the storage was done to save money. Mostly, because of those changes they got hit by a surprise $30,000 bill for data egress. It was basically the last straw for a company that wasn't profitable due mostly to cloud costs. It killed the c…

As I read through this incredulously, I was relieved to slowly realize Murfie was a company, and not a person.

Murfie was the virtual Muppet character who only existed in the cloud. :)

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#358

Post by [deleted] »

oivoodoo_ wrote: post #60

I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services. I don't recommend anything else but have you heard any c…

[deleted]

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#359

Post by hn_version_0023 »

HeavyStorm wrote: post #313
gumby wrote: post #189

Earlier quoted context omitted.

Need another Leetcode section on heartlessly screwing your SaaS customers.

Wasn't there an algorithm for that?

Yes, It’s called the Google hiring process.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#360

Post by lubien »

oivoodoo_ wrote: post #60

I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services. I don't recommend anything else but have you heard any c…

Fly.io employee here.

Account suspensions are manual. If you have billing issues at most you will be limited on what you can do (deploy, scale...).

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