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Tell HN: Google Cloud suspended our production projects at 1am on Saturday
301–310 of 531 posts
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#302Earlier quoted context omitted.
I actually had some payment troubles with Linode a few months back; I had cancelled one of my bank accounts and forgot the CC there was tied to Linode, and because credit cards are not very common where I live and it can take a bit to request one so I couldn't "just" pay. Oops! 100% a mistake on my part of course; I emailed Linode, explained the above, and they said "sure, is 3 weeks time enough to sort it out? I've…
> If Linode can do it, then surely Google can. No, because Linode is using humans to interact with you. Google will not humans in those situation, their mantra is to automate everything so they can scale up with minimal human effort, even when it doesn't make sense to scale up that way.
oh it makes sense for them, it just doesnt make sense if youre a customer.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#303> TLDR; never use google cloud systems for production.
By this point the TLDR should be “don’t use a Google account”. It doesn’t matter if it’s business or personal, the horror stories of suspension without recourse are the same.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#304Out of curiosity, how long was the suspension active, how quickly was it fixed once you notified them, and how large is your account (very roughly)?
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#305I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?
It won’t happen. Google is probably going to be like the next IBM: a former tech giant that became irrelevant.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#306Earlier quoted context omitted.
Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...
They are, in Europe, where we have decent regulation and consumer protection with teeth.
consumer protection doesn't tend to apply to businesses
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#307Earlier quoted context omitted.
Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison. I really can't understand why anyone would use any of their services. Support counts. It's one of the first things I look at, when evaluating any external partner. What does it cost, how long does it take for it to happen, etc? Whatever anyone else says in this thread, that's what you need to deter…
Google tech is the best. Google invented k8s, their k8s cloud is the best in the world. There's nothing similar to GKE Autopilot. Similar things could be said about some other services. People want the best cloud and they hope that those issues won't affect them.
Yeah I agree overall. BigQuery, Spanner, Cloud Run, Pub/Sub, Vertex AI. Like all clouds, some of the services suck, like Data Fusion, but overall the services work well and work well together. In particular, the way Google Cloud makes authentication and permissions seamless is amazing. Google does struggle with support though.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#308Earlier quoted context omitted.
It's like looking both ways when crossing the road despite the light telling you that you can go. Sure you have right of way and if a car hits you, it's their fault. But at the end of the day, you are the one getting hit by the car. Google is at fault for how they handled it, but the parents comment is still good advice for anyone reading this thread.
It sounds more like they looked both ways, they saw a car, they made eye contact and the driver gestured for them to cross, then when they began to cross the driver ran them over. And now they’re getting advice to never cross streets as a pedestrian. Sound advice can also be victim blaming.
If a driver gestures to cross and hits the brakes and the brakes don't work it's hard to blame the driver if they didn't design the car. Just saying it might be more of a technical issue and the behaviour probably wasn't normal/expected.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#309For a company that operates at such massive scale for their own services, Google has some glaring oversights when it comes to enterprise services. I have a friend who volunteers as a webmaster for a charity org and they kept getting notices about their impending shut down of G Suite and the need to move to Google Workspace. The problem seemed to be a credit card and yet, when my friend was showing me on his laptop, t…
Was Angular 1.x an official Google thing? I always thought it was just a Google employee’s project.
Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday
#310Earlier quoted context omitted.
If I recall correctly, there was a story on HN about Hetzner threatening to shut down an "unmetered" server for using too much bandwidth. here it is: https://news.ycombinator.com/item?id=32242987
From the discussion: > - The link says "my friend got this", so even the person who authored that post isn't claiming to have received this notice. This is a second hand report, at best. For all we know, their friend received this notice years ago, and mentioned it to the OP, who didn't realize it was old news. There have been people confirming in recent HN discussions that they were using full 1gbps of their dedicat…
There was a long discussion with multiple people getting emails on LowEndBox forums using around 250TB/month