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Tell HN: Google Cloud suspended our production projects at 1am on Saturday

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Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#51

Post by xmodem »

renewiltord wrote: post #10

Google Cloud is a weird thing. It's got Google quality: - technically amazing: BigQuery and GKE are great - really half assed as a product: console is somehow slower than AWS despite the latter being the most tech debt of the lot for having invented everything, support half witted, and honestly I had a card declined and even Alibaba Cloud didn't suspend my shit If you have one of their premium support things you'll g…

I'm always stunned whenever I have to search for something in our GCP audit logs, because the company that shipped Google search also shipped a log searching and filtering interface that's slower than our self-hosted kibana while searching over multiple orders of magnitude less data.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#52

Post by raverbashing »

paganel wrote: post #33

The law should come hard on this sort of shenanigans, but hitting on Big Tech has already become a political issue in the US, Europe is, in the end, too afraid to do it (bar some relatively minor extra taxes that Big Tech is all to happy to pay as long as it's not made legally liable in other ways), and here we are, with crazy stories like this one (one of many).

The law can only come if people sue

And yes I think people should engage lawyers in cases like this. Even in small cases court if it's the case

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#53

Post by Sander_Marechal »

rglullis wrote: post #20
emsy wrote: post #16

Earlier quoted context omitted.

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...

They are, in Europe, where we have decent regulation and consumer protection with teeth.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#54

Post by Croftengea »

coffeefirst wrote: post #8
bilalq wrote: post #6

I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?

It’s probably too big for one strong personality to get it back to the Don’t Be Evil days. Regulation, litigation, or split it into pieces.

When was the last time any big company was split? AT&T 50 years ago, any newer examples? Nowadays big tech is too influential to allow politicians to make such decisions.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#55

Post by jeroenhd »

dchia wrote: post #37
PaywallBuster wrote: post #3

Not exclusive to GCP. Backblaze has previously locked our account on a saturday. They claim we were putting too much pressure on their cluster. They could've locked the 1! token that was causing 90% of the load, but they locked the whole account which was used by 10 different apps for a veriety of purposes causing unecessary downtime in some production workloads. Also the workload has been quite consistent for days/w…

If you are paying for the load/pressure, what's the problem?

Backblaze is very cheap and has several "don't overload our system" clauses in their terms and conditions.

They're cheap and reliable, that generally comes at the risk of early termination. I don't think you can have a cheap, reliable, unlimited service; pick two at most.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#56

Post by antihero »

rglullis wrote: post #20
emsy wrote: post #16

Earlier quoted context omitted.

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...

In these industries the regulation is the only thing preventing them being unfathomably worse.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#57

Post by deelowe »

KingOfCoders wrote: post #29

Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.

Those are different providers. Why would you need a 3rd?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#58

Post by llanowarelves »

dzhiurgis wrote: post #14
coffeefirst wrote: post #8

Earlier quoted context omitted.

It’s probably too big for one strong personality to get it back to the Don’t Be Evil days. Regulation, litigation, or split it into pieces.

IMO we really need regulation on how support is done by big tech. It should be really hard for them to close accounts like this.

Agreed. This issue seems to be popping up constantly on the front page. Not just Google but many of these companies.

I should not be able to get customer service from a random McDonalds franchise over a chicken sandwich easier than a company that we spend thousands, tens, or even hundreds of thousands of dollars with.

They do not get to use "We're too big with too many customers" as a defense. They can figure it out.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#59

Post by fxtentacle »

silisili wrote: post #36

Seeing all these horror stories, I can't help but wonder when people are going to switch back to on prem, or at least some hybrid. It's pretty apparent we can't trust cloud providers...

I'd guess that a large percentage of SMBs are running on-prem, so you don't hear about switching back because they avoided the cloud in the first place.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#60

Post by oivoodoo_ »

I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services.

I don't recommend anything else but have you heard any cases about digitalocean or amazon or fly or other platforms? also it's possible to write to support and get information about any kind of the issues that you are getting for any kind of the reasons.

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