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Tell HN: Google Cloud suspended our production projects at 1am on Saturday

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Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#31

Post by harry8 »

rglullis wrote: post #20
emsy wrote: post #16

Earlier quoted context omitted.

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...

Yup. Too big to fail sucks just as hard in banking.

Google needs to be broken up as badly as banks do. It's a battle that keeps on coming up and here it is again.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#32

Post by mro_name »

gareth_untether wrote: post #26
danielx wrote: post #12

It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card. If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them. Some GCP reseller partners also have a close relationship w…

Isn't this type of service supposed to be automated? Why is having a secure service about who you know?

because it's about trust.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#33

Post by paganel »

The law should come hard on this sort of shenanigans, but hitting on Big Tech has already become a political issue in the US, Europe is, in the end, too afraid to do it (bar some relatively minor extra taxes that Big Tech is all to happy to pay as long as it's not made legally liable in other ways), and here we are, with crazy stories like this one (one of many).

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#34

Post by mro_name »

jamespwilliams wrote: post #19

The same is true of DigitalOcean, fwiw. Shutting down machines used in production with no notice, outside working hours. I don’t know why these companies don’t care - they’re massively shooting themselves in their feet. Incidents like this turn customers off for life.

they are big and you are small. It's like walking over ants.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#35

Post by whatshisface »

harry8 wrote: post #31
rglullis wrote: post #20

Earlier quoted context omitted.

Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...

Yup. Too big to fail sucks just as hard in banking. Google needs to be broken up as badly as banks do. It's a battle that keeps on coming up and here it is again.

What would someone break Google up into, ad and vertisements? If you look at their quarterly reports you'll see that they are almost entirely based around one product.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#37

Post by dchia »

PaywallBuster wrote: post #3

Not exclusive to GCP. Backblaze has previously locked our account on a saturday. They claim we were putting too much pressure on their cluster. They could've locked the 1! token that was causing 90% of the load, but they locked the whole account which was used by 10 different apps for a veriety of purposes causing unecessary downtime in some production workloads. Also the workload has been quite consistent for days/w…

If you are paying for the load/pressure, what's the problem?

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#38

Post by darkwater »

weird-eye-issue wrote: post #23
mrcartmeneses wrote: post #11

Earlier quoted context omitted.

Do we see much of this for AWS? Asking for a friend...

AWS will email you for months and months about billing issues before they terminate anything

This. In my previous company I was receiving almost every month some email from automated systems AND humans at AWS because either our finance dept screwed it up or AWS screwed it up but we had like hundred of thousands of $ in missing payments for months, and nothing happened (we always eventually paid AFAIK). Nowadays I think they are removing humans from the loop as much as possible though.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#39

Post by vasco »

danielx wrote: post #12

It sucks that they gave you conflicting information that resulted in this but I wouldn't trust having my cloud infrastructure payments be handled using a single credit card. If you have a spend of over $2500/mo you can apply for invoiced billing directly from Google or if you have less than that you can contact a GCP reseller partner to get invoiced by them. Some GCP reseller partners also have a close relationship w…

This is the only right answer with large cloud providers. Get a human to be involved with your account and do invoice payment as soon as they allow it.

Re: Tell HN: Google Cloud suspended our production projects at 1am on Saturday

#40

Post by shultays »

emsy wrote: post #16
bilalq wrote: post #6

I wonder what it would take to bring a culture change to Google so they can finally start having some empathy for customers and stop the casual cruelty. A new CEO?

Regulation, full stop. The reason Big tech makes so much profits is because they have no accountability and at their scale, social shaming doesn’t work.

  no accountability
Can't they sue google? Surely this is a case here.
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