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Out of curiosity, what level of support did you have? I'm referring to these https://cloud.google.com/support What I hear is that unless you have at least standard support, they treat you like garbage.
I swear this website is slowly starting to become a way to contact support for big tech more than anything else.
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Yup. Too big to fail sucks just as hard in banking. Google needs to be broken up as badly as banks do. It's a battle that keeps on coming up and here it is again.
Why stop at Google? Why don't we simply get rid of the idea of the mega corporation?[0] [0]: https://news.ycombinator.com/item?id=31317641
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they are big and you are small. It's like walking over ants.
Ants pay the bill!
Customer service representation is one of the biggest expenses these companies have. That’s why they go to great lengths to make sure you can’t contact them and why they just close your account with no recourse as soon as you start causing trouble.
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Right. Heavily-regulated industries like banking, auto and healthcare are known for being so much better at treating its customers like human beings...
They are, in Europe, where we have decent regulation and consumer protection with teeth.
Until then, EU regulation will be just a demonstration that money and power still talks just like in the US, the only difference is that Europeans are better at fooling themselves about their moral superiority.
Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.
Those are different providers. Why would you need a 3rd?
Also: If you're on AWS/GCP and only backup to S3/GCS, you're doing it wrong. All your backups to setup a new system (even if it takes time) need to be with a different provider.
Those are different providers. Why would you need a 3rd?
I don't use google ads now because of suspended account for the last 2 years. No luck to get the response about the issue from their support. I would say never use google products. They are not people oriented. They charge for the digital products without having reliable communication. if you want to grow it's definitely better to keep using the other services. I don't recommend anything else but have you heard any c…
I understand the cost and complexity of doing so but I think that production loads should be engineered across two or more service providers. That way any incident on a given provider is recoverable without that providers cooperation and you can mitigate against Oracle style lock-in.
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All of the relationships I have with suppliers are handled by an account manager at the supplier who I can call to get things sorted out. This is normal. Why should a business relationship with Google (or any other cloud service) be any different? I don't use GCP but if I was going to start, I would ensure that I have a person to call or its a non-starter.
> Why should a business relationship with Google (or any other cloud service) be any different? Depends on the size of the account surely? Maybe there's some support person to talk to, but there's plenty of services I subscribe to fo $10-100/month and I dont have an account manager for any of them.
Google however is infamous for not providing support at all on all their services, even if your complete digital identity got killed off because some AI can't recognize that the "CSAM" you sent was in fact communication with your child's doctor [1].
[1] https://www.heise.de/news/Nacktscanner-Unbedachte-Fotos-vom-...