I don't think that's how I use the word "quality." Yes, it is not synonymous with popularity. But no, I don't think there's something wrong with the world that people prefer a certain thing that is "lower" quality.
Is champagne higher-quality than coca-cola? Of course it is, but no serious person argues that the world ought to prefer champagne to coke. Quality is a combination of a bundle of--cough--qualities, not all of which are accessible to everyone, nor are they necessarily desirable to everyone.
One example of the accessibility aspect is that many mediums have a natural progression. The music educator Jerry Coker provides a simple model: He wrote that the enjoyment of music requires--amongst other things--a balance between familiarity and novelty.
In his model, when we listen to music our brain is constantly "playing along," basically predicting what the next note or whatever will be. When it's always right, we can grow bored of it because it lacks novelty. When it's always wrong, we grow frustrated with it because it lacks familiarity. Somewhere in between is the right combination of "yes, I know this, but whoa, that was cool!"
This model explains one kind of progression: We begin in a new genre with things that are relatively simple to digest and which are repetitive. As we gain familiarity with simple and repetitive music, we seek out more complex music that has provides a little more novelty, such as unusual chord voicings or progressions.
Of course, we eventually grow overly familiar with that, so we seek out even more novelty, and at some point, we find ourselves enjoying music that our friends who haven't taken our journey find repellantly random.
Is that music of higher quality? Yes? It's something that people with more experience with music prefer, which is one way to define "quality."
Is there something wrong with the simpler music that is more accessible to those who haven't taken the same journey? No.
Is there something wrong with the universe that most people do not enjoy the "higher quality" music? Also no.