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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#111

Post by scrlk »

alliao wrote: post #47

I'm such a fanboy for Panasonic Let's Note, look it up I don't mind it if Apple made one for slightly heavier duty

Glad to see other Let's Note fans out there!

I'm a big fan of the SV Let's Note line - they are the last of the "no compromises" style of ultraportables.

> 12.1" 16:10 1920x1200 display

> 1.1 kg

> Blu-ray drive

> WLAN support

> Thunderbolt (USB-C), USB-A, Ethernet and VGA

> Removable battery

> Hardware wireless switch

> Activity/status LEDs

Downsides: odd circular trackpad, Japan only, extremely expensive.

Last time Apple made anything like this was the 12" PowerBook G4.

Re: MacBook Air M1 screen crack for no apparent reason

#112

Post by shpongled »

Mo3 wrote: post #87
giancarlostoro wrote: post #9

Dear Apple, Its okay to not have to make your laptops ultra skinny if it means you avoid these sort of issues. Sincerely, A customer waiting to buy a decent laptop that is sturdy and comfortable to type on.

So, on the topic of sturdy.... I have the Macbook Air M1, bought it pretty much directly after it came out, and it is sturdy as shit . Just to iterate on the kind of abuse mine has already endured - without even the slightest dent or crack: 1) I put the Macbook on a chair and, without thinking, put a blanket over it while cleaning, causing my girlfriend to sit on it with her full weight for over 2 hours 2) I have dro…

I've also dropped mine several times (it did get a minor chip), beat it up a bit (despite trying to be careful), and even spilled water on it... liquid got behind a good 25% of the screen and I thought I would have to just suck it up and repair it, but it just evaporated/resolved itself after a couple of weeks.

Pleasantly surprised so far - knock on wood.

Re: MacBook Air M1 screen crack for no apparent reason

#114

Post by xdfgh1112 »

thomas-st wrote: post #98
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

Honestly, if I had broken the screen, this seems like a fair cost for a new display like this. Apart from the the cost, I'd also like to mention the repair process (via mail at their Houston repair facility) was very speedy. I got a quote within hours of them receiving the product, and it was shipped the next day after I approved. The supervisor mentioned that if they ever set up a repair program for this issue, they…

Wow you praise Apple even after they screwed you! The cult of Apple is still going strong!

Edit: parent was made to pay 800 dollars for a screen breaking which wasn't his or her fault, but still goes on to say "they said they might refund it later" and "the repair was quick". The rationalisation is painful to read.

Re: MacBook Air M1 screen crack for no apparent reason

#115

Post by amelius »

aaaaaaaaaaab wrote: post #109
eecc wrote: post #51

Earlier quoted context omitted.

Heh, the punk at the Amsterdam Apple Store had the audacity to guilt trip me for a complaint I had within the mandatory EU warranty. According to him, I had exposed an iPhone to excessive humidity despite the sensing sticker remaining white. His reasoning was that if the connector was growing copper corrosion it must have been humidity and therefore my fault (not a bad batch of connectors.) I chuckled and asked him h…

>I chuckled and asked him how could that happen if I always keep the thing in my pocket and he said “well that’s a humid environment and the phone is not designed for that.” Lol.

Reminiscent of "you're holding it wrong".

Re: MacBook Air M1 screen crack for no apparent reason

#116

Post by LtWorf »

wizofaus wrote: post #4
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

A warranty that can be voided just because some little sticker a user can't access indicates moisture detection doesn't even sound like it should be legal. If you've done something obviously stupid like drop your monitor in the bath then you're hardly going to need such a sticker to detect "unreasonable use". It seems pretty reasonable to expect consumer goods to tolerate small amounts of moisture. In fact a monitor…

Apple seem to love to claim liquid damage

https://www.youtube.com/watch?v=e2r-g8EaTfY

He has more videos about it.

Apparently they trigger very easily with humidity.

Re: MacBook Air M1 screen crack for no apparent reason

#117

Post by fzfaa »

umvi wrote: post #72
thomas-st wrote: post #61

My 14" M1 MacBook Pro screen repair cost was $809. Supervisor refused the waive the fee. The screen cracked for no apparent reason and then completely stopped working. Some firm already filed a class action complaint, and I submitted my details: https://classlawdc.com/2021/08/04/m1-macbook-screen-crack-in...

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

No post body was provided.

Re: MacBook Air M1 screen crack for no apparent reason

#118

Post by ghaff »

MichaelCollins wrote: post #22
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery. The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a…

On the other hand, there were some screen issues on 2015 MacBook Pro laptops that I ended up experiencing. I inadvertently found out that they had extended the warranty well outside the usual period and fixed it for free. The only comment from the "genius" was it was one of the more interesting patterns he'd seen.

Apple's certainly far from perfect but I've been pretty happy with their customer service.

Re: MacBook Air M1 screen crack for no apparent reason

#119

Post by mnd999 »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Yep, it took them a very long time to admit that the GPU problems on my Core 2 Duo were a design problem.

Re: MacBook Air M1 screen crack for no apparent reason

#120

Post by webmobdev »

mkagenius wrote: post #66

My 10 day old Macbook with M1 Pro died suddenly last week. In India we don't have Genius bars like in the States, what we have is a franchise model where in small repair shops are given the right to repair (only part to part replacement) and they probably get some commission. The guys in these shops are very afraid of Apple and its policies. Even things which normally would get fixed in Genius bars without any second…

Spot on. Apple direct customer support really suck in India. In my city, the authorised store and service centre always act entitled like they are doing me a big favour (probably because we don't buy it from them directly). Last I went there to find out if a discoloured iPad screen could be repaired, and they said they can't examine my device unless I pay Rs. 500 (around US $5-$6) first. So I shell out the money, and they look at the screen and ask me if I have factory reset the iPad. I said yes, I had done that. The service "engineer" then returns the iPad to me and says, "Apple does not repair any iPad hardware in India. If it is under warranty, they will replace the device with another iPad." I asked him why he didn't tell me all this before charging me Rs. 500. He looked at me like he was staring at a jackass (which I guess he was :).
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