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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#101

Post by wolpoli »

scottydelta wrote: post #38
radicaldreamer wrote: post #29

Earlier quoted context omitted.

That's a strange experience because I thought Apple Store employees weren't paid on commission.

They are not but they are encouraged to up sell. They tried to sell me a new MacBook by suggesting that I trade this one in to get a small credit. I would rather use that macbook as a paper weight than to give it back to Apple so that they can sell it to some poor guy.

I suspect there are some differences between regions. The staffs in the Apple Store in Macau are more aggressive than the staffs in Canada, in my experience.

Re: MacBook Air M1 screen crack for no apparent reason

#102

Post by jeromegv »

geoffeg wrote: post #44
HideousKojima wrote: post #35

Earlier quoted context omitted.

Apple doesn't want to do proper strain relief on their cables because it's ugly and unaesthetic. Apple has basically always prioritized form over function.

Apple wasn't always like that, just the current iteration of Apple. Back in the 80s and 90s Apple was more focused on longevity and building really great user interfaces than purity of design. Their Human Interface Guidelines were some of the best in the industry and they spent a lot of time and money on human factors research.

I feel people often have pink glasses over the old period of Apple. 90s was tons of Mac product lines competing with each other. No shortage of quality problem on those hardware. A nice operating system but was falling behind in many modern OS concepts (while trying to build a new OS from scratch and failing).

I used apple all my life (including the 90s) and it was definitely not the best period of apple.

Re: MacBook Air M1 screen crack for no apparent reason

#103

Post by hedgehog »

kayodelycaon wrote: post #45
mupuff1234 wrote: post #24

Doesn't the M1 air use the same chassis as previous Intel based MacBook airs?

It does, but the screen or how it is attached is probably different in some way. There is no way the M1 gets nearly as hot as my Intel machines.

I have an M1 Air, under enough load it'll run right up towards 100C and that heat is localized over the processor. It seems possible there's something about the thermal design that makes this configuration more prone to this problem than previous machines. Aluminum expands more than glass so the problem would most likely be something around the chassis / hinge area.

Re: MacBook Air M1 screen crack for no apparent reason

#104

Post by samatman »

kelsolaar wrote: post #14

Any clue of what is causing that? Is it the aluminium chassis expanding as a function of temperature and causing stress on the glass?

Mostly likely culprit, if this is a real problem, is a poorly-annealed batch of screen glass. If the glass is under internal tension, it's only a matter of time before cracks show. Conversely, screen glass is ordinarily pretty hard to damage and screens are designed to handle any expansion in their frame as a matter of course.

At this point, there's no way to tell if this is an actual issue, or if it's just the enormous customer base of Apple amplifying owners who damaged their screen and would like Apple to replace it for free.

I'm sympathetic after owning one of the cursed butterfly decks, but I'm pretty wait-and-see about it. I'm not nervous about my 16" M1 Pro, which is the most tank-like laptop Apple has made since the days of removable batteries and built-in DVD-R.

Re: MacBook Air M1 screen crack for no apparent reason

#105

Post by linker3000 »

ajb wrote: post #27
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Maybe this is an urban legend, but: Sinclair Research made early home computers, well known in the UK, not so much elsewhere. These were tricky to set up, and often returned as broken. To cut their support costs, supposedly Sinclair, on first receipt of a 'broken' computer would simply add a sticker and send it back, 'repaired'. Often the customer would get it working on this second attempt. Only when a computer was…

Back in the days of the Toshiba laptops with the orange plasma screens (T3100 and T3200), a small batch had out of spec panels that were thicker than the right ones. These panels were under more tension in the bezel and had a tendency to shatter.

I worked for a Toshiba dealer/repair centre and the first we knew about the problem was when a Tosh came back with a screen that looked like it had taken a bullet. The owner swore that the screen just went 'bang'. The crazy thing was that it still worked!

We checked with Toshiba and they basically said 'Yep, replace it' and so it began.

We didn't see a lot of these screens, but it was a notable problem.

Re: MacBook Air M1 screen crack for no apparent reason

#106

Post by Krasnol »

aaaaaaaaaaab wrote: post #91
umvi wrote: post #72

Earlier quoted context omitted.

> My 14" M1 MacBook Pro repair cost was $809 My custom Ryzen 7/RX 570 Linux PC built from parts cost less than this, so a repair of this magnitude just boggles my mind. At that point just buy yourself a new computer.

May I ask how long the battery lasts on your your Ryzen 7/RX 570 Linux PC?

A CMOS battery lasts probably something around 5 years.

Re: MacBook Air M1 screen crack for no apparent reason

#107

Post by thedougd »

I had an M1 Macbook Air screen delaminate for no apparent reason. I'm guessing that was the reason, but it looked like a giant bubble formed right in the middle of the screen. I'm guessing all the edges delaminated? It looked like water damage, but of course was never in contact with water.

The screen was replaced for free.

Re: MacBook Air M1 screen crack for no apparent reason

#109

Post by aaaaaaaaaaab »

eecc wrote: post #51
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Heh, the punk at the Amsterdam Apple Store had the audacity to guilt trip me for a complaint I had within the mandatory EU warranty. According to him, I had exposed an iPhone to excessive humidity despite the sensing sticker remaining white. His reasoning was that if the connector was growing copper corrosion it must have been humidity and therefore my fault (not a bad batch of connectors.) I chuckled and asked him h…

>I chuckled and asked him how could that happen if I always keep the thing in my pocket and he said “well that’s a humid environment and the phone is not designed for that.”

Lol.

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