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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#31

Post by scottydelta »

MichaelCollins wrote: post #22
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery. The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a…

It was the same case with my MacBook. No water damage but the liquid damage indicator had tripped somehow. I was forced to pay for repairs.

Re: MacBook Air M1 screen crack for no apparent reason

#32

Post by blagie »

I stopped by Sony phones because of the same issue. Sony Xperia Z-series phones would spontaneously develop serious screen cracks. I thought it was a fluke, but it happened over, and over, and over. The last Sony phone I bought was in a padded case in a padded bag when the screen cracked.

Similar forum threads later appeared.

It'd be interesting to know the root cause.

Re: MacBook Air M1 screen crack for no apparent reason

#33

Post by seiferteric »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

My wife had a MBP with support plan years ago. The track pad started failing and it wouldn't always click even after you felt it depress and was slowly getting worse and worse. I took it in and the guy basally said there was no problem and I was just not pressing hard enough or something... It was very noticeable after using it for a while... Anyway I ended up ordering a new track pad online and replaced it myself and of course it fixed the issue. Still bothers me today.

Re: MacBook Air M1 screen crack for no apparent reason

#34

Post by ChrisMarshallNY »

flak48 wrote: post #30
ChrisMarshallNY wrote: post #19

Earlier quoted context omitted.

I don't think this has anything to do with the M1 chip. I think the case may be a bit too tight, and flexes when it cools, and that is enough to cause the crack.

M1 = "the 1st gen MacBook Air with the M1 chip"

Yes, I know, but I don't think the chip is the reason for the cracking. I think it may be tolerances in the case.

Maybe they also started using a different, more brittle glass, with this generation. Maybe the stress has always been there, but didn't cause cracks, with the last type of glass.

Re: MacBook Air M1 screen crack for no apparent reason

#35

Post by HideousKojima »

ValentineC wrote: post #28
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

> Apple has always tried to blame customers whenever they can. +1 to this. Apple has never admitted fault for their shoddy MagSafe 2 charger (and older Lightning) cable insulation, many of which have ended up disintegrating and spewing blue stuff all over my furniture. I've had multiple cables flake over the years, and every time I bring one of the chargers to a Genius bar (so far: Australia, Japan, and Singapore), t…

Apple doesn't want to do proper strain relief on their cables because it's ugly and unaesthetic. Apple has basically always prioritized form over function.

Re: MacBook Air M1 screen crack for no apparent reason

#37

Post by conductr »

giancarlostoro wrote: post #9

Dear Apple, Its okay to not have to make your laptops ultra skinny if it means you avoid these sort of issues. Sincerely, A customer waiting to buy a decent laptop that is sturdy and comfortable to type on.

I've had my M2 MBA for a few weeks now and it just feels flimsy. I am not surprised this is happening at all. I used the MBA'2013 for all these years and never once did I think it was heavy/thick. The aluminum shell it was in felt solid, this one feels like it's as thick as a coke can.

Re: MacBook Air M1 screen crack for no apparent reason

#38

Post by scottydelta »

radicaldreamer wrote: post #29
MichaelCollins wrote: post #22

Earlier quoted context omitted.

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery. The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a…

That's a strange experience because I thought Apple Store employees weren't paid on commission.

They are not but they are encouraged to up sell.

They tried to sell me a new MacBook by suggesting that I trade this one in to get a small credit. I would rather use that macbook as a paper weight than to give it back to Apple so that they can sell it to some poor guy.

Re: MacBook Air M1 screen crack for no apparent reason

#39

Post by scottydelta »

seiferteric wrote: post #33
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

My wife had a MBP with support plan years ago. The track pad started failing and it wouldn't always click even after you felt it depress and was slowly getting worse and worse. I took it in and the guy basally said there was no problem and I was just not pressing hard enough or something... It was very noticeable after using it for a while... Anyway I ended up ordering a new track pad online and replaced it myself an…

It's impossible to do self repairs on macbooks these days.

Apple intentionally solders all the components together to prevent self repair. Even the battery is soldered to the system.

https://9to5mac.com/2019/07/12/2019-13-macbook-pro-teardown/

Re: MacBook Air M1 screen crack for no apparent reason

#40

Post by djmips »

kelsolaar wrote: post #14

Any clue of what is causing that? Is it the aluminium chassis expanding as a function of temperature and causing stress on the glass?

Maybe in a fraction of the cases but from reading the thread, I, pessimistically estimate that most of the problems are user induced or a different issue.
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