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MacBook Air M1 screen crack for no apparent reason

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Re: MacBook Air M1 screen crack for no apparent reason

#21

Post by buzzy_hacker »

deanCommie wrote: post #12
giancarlostoro wrote: post #9

Dear Apple, Its okay to not have to make your laptops ultra skinny if it means you avoid these sort of issues. Sincerely, A customer waiting to buy a decent laptop that is sturdy and comfortable to type on.

Dear Giancarlo, Please buy a MacBook Pro - the new M1 and M2 models are nice, thick, sturdy, comfortable, fast, and have a beast of a battery. The Macbook Air line is specifically for the non-Pro consumer who values portability and size over everything else. Sincerely, Anyone that can Google this.

[flagged]

Re: MacBook Air M1 screen crack for no apparent reason

#22

Post by MichaelCollins »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery.

The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a favor to give me the new battery I was entitled to. Then when he finally came back with my newly batteried laptop, he mentioned my android smartphone and started trying to sell me an iphone. I'm never buying a computer from Apple again, it was a terrible experience.

Assuming he wasn't lying about the water indicators being tripped (he may well have been, for all I know), the only way I can think that would have happened is from the humidity in the air. I never dropped any drink on the laptop, never used it in the bathtub or anything like that. I don't believe it was ever in contact with liquid water at all, only water vapor.

Re: MacBook Air M1 screen crack for no apparent reason

#23

Post by r00fus »

asdff wrote: post #13
lewisl9029 wrote: post #2

A friend just had this happen to their M1 Air under warranty and Apple quoted him $400 for the repair claiming it was "accidental" damage, even though he didn't do anything to it, like the 50 pages of people who replied in the thread. Wanted to make a quick PSA against purchasing one of these to save a few hundred bucks vs the M2 Air which hopefully won't have this problem, and possibly put some pressure on Apple to…

After the keyboard fiasco I am very nervous about upgrading my 2012 macbook. I tried the last intel model air (same body as the m1) and that computer was an absolute lemming. This 2012 computer sure looks old and ugly, but I can replace all the components myself with a screwdriver, and the body was designed so the cpu could actually work at 100% and not end up thermally throttled. The computer gets hot and the fans g…

My entry-level M1 Air is faster than my mid-spec 2019 MBP. These physical design issues might be valid reason, but speed isn't one.

Re: MacBook Air M1 screen crack for no apparent reason

#26

Post by madrox »

Sounds like a manufacturing or sourcing issue. I can only imagine Apple hasn't recalled or notified customer support to be on the lookout for this because Apple themselves isn't even aware of the issue. How would they know? Techs writing up these issues are probably attributing them all to user damage. Unless someone is actively looking for a noticeable uptick in user damage cases I doubt it even comes up.

Re: MacBook Air M1 screen crack for no apparent reason

#27

Post by ajb »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Maybe this is an urban legend, but:

Sinclair Research made early home computers, well known in the UK, not so much elsewhere. These were tricky to set up, and often returned as broken. To cut their support costs, supposedly Sinclair, on first receipt of a 'broken' computer would simply add a sticker and send it back, 'repaired'. Often the customer would get it working on this second attempt. Only when a computer was sent in with this sticker already applied, would they actually investigate to see if anything was wrong with it.

Re: MacBook Air M1 screen crack for no apparent reason

#28

Post by ValentineC »

scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

> Apple has always tried to blame customers whenever they can.

+1 to this.

Apple has never admitted fault for their shoddy MagSafe 2 charger (and older Lightning) cable insulation, many of which have ended up disintegrating and spewing blue stuff all over my furniture.

I've had multiple cables flake over the years, and every time I bring one of the chargers to a Genius bar (so far: Australia, Japan, and Singapore), they've always fallen back to "policy" and blamed it on me for not taking care of it properly.

Re: MacBook Air M1 screen crack for no apparent reason

#29

Post by radicaldreamer »

MichaelCollins wrote: post #22
scottydelta wrote: post #3

Apple has always tried to blame customers whenever they can. I remember when my MacBook pro 2015 started glitching and Apple voided the warranty by saying there was liquid spillage/fluid damage. So apparently macbooks have these small stickers inside them which change color upon contact with liquids to help detect liquid damage but the issue with those stickers are that they also change color if you live in a humid a…

Several years ago I brought my Macbook Air to an Apple store to get the battery replaced under warranty. The computer worked fine otherwise, it needed a new battery. The 'genius' came back with my laptop after a few minutes saying it had water damage and trying to pitch me on a new laptop. After I refused and started insisting that the battery was under warranty he eventually relented and acted like he was doing me a…

That's a strange experience because I thought Apple Store employees weren't paid on commission.

Re: MacBook Air M1 screen crack for no apparent reason

#30

Post by flak48 »

ChrisMarshallNY wrote: post #19
sam1r wrote: post #11

Earlier quoted context omitted.

I was shocked when I saw there was 49 pages. Remember, the m1 is just a few years old!

I don't think this has anything to do with the M1 chip. I think the case may be a bit too tight, and flexes when it cools, and that is enough to cause the crack.

M1 = "the 1st gen MacBook Air with the M1 chip"
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