Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Oracle Suspended My Account

batin.sh

Post reply on HN
Print view View original

101–110 of 302 posts

Re: Oracle Suspended My Account

#101

Post by dessant »

mpol wrote: post #82
dessant wrote: post #75

Earlier quoted context omitted.

I wait for the day that this conduct becomes illegal, because it can destroy people's lives. It is actually surprising that consumer protection laws do not yet address the issue of due process.

I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved. Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots…

Once a platform is past a certain size, they should no longer be allowed to permanently ban a person without due process.

See for example the people whose lives have been affected because they were banned from Facebook for absolutely no reason, and they could no longer access Facebook Marketplace. I think it's very dangerous to create a new type of second-class citizen that can no longer access certain online services, because naive algorithms were allowed to go rampant, without any checks and balances.

Re: Oracle Suspended My Account

#102

Post by _huayra_ »

thrtythreeforty wrote: post #68

Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…

This is why I'm finally slowly starting to self-host things. It's not really convenient compared to *aaS, as it's a whole lotta new stuff to learn with great consequences for an error (because of the security issues), but I would be absolutely screwed if I needed customer service for any of these "customer is the product" services I use (e.g. everything Google). That alone is worth the hassle.

Re: Oracle Suspended My Account

#103

Post by datavirtue »

dessant wrote: post #75
thrtythreeforty wrote: post #68

Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…

I wait for the day that this conduct becomes illegal, because it can destroy people's lives. It is actually surprising that consumer protection laws do not yet address the issue of due process.

Sure, it starts with due process for the customer and spreads like a cancer to the employees...no thanks. Democracy will not be tolerated here. --Corp Overlords

Re: Oracle Suspended My Account

#104

Post by OrangeMonkey »

deltree7 wrote: post #92
OrangeMonkey wrote: post #7

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

You missed out an important step * HNers, redditors and TikTokers somehow always believe the user's side of the story even though they have absolutely no clue about the context or the integrity of the complainer because pitchfork and anti-corp is always the default stance rather than due process on social media

You are not wrong at all.

That said - I would only state that myself, and more than a few users here I imagine, have been in situations where we did nothing untoward and were banned, suspended, had a corporate automatic system take negative action for us that was undeserved.

I think most folks are willing to assume a corporate "banality of evil" because they have seen it.

You are 100% right though, this could be warranted.

Re: Oracle Suspended My Account

#105

Post by seanhunter »

mpol wrote: post #82
dessant wrote: post #75

Earlier quoted context omitted.

I wait for the day that this conduct becomes illegal, because it can destroy people's lives. It is actually surprising that consumer protection laws do not yet address the issue of due process.

I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved. Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots…

> You could start a civil case

Good luck winning any kind of lawsuit against Oracle also. Their legal dept (like their sales dept) is famously aggressive and well-staffed.

Re: Oracle Suspended My Account

#106

Post by rexreed »

moreira wrote: post #87
rexreed wrote: post #60

The more this keeps up, the more we'll be back to where we were in the 1990s - self-hosted apps on non-cloud infrastructure that are owned and managed by the companies and orgs who build on them, and not held hostage by cloud companies who have built rent-seeking businesses and eliminated any sort of human support while automating functions with unaccountable and flawed algorithmic decision-making systems. Don't get…

> We're coming back full cycle to decentralized systems. You say this as if it's something that's happening, but it's not. There's a few pockets of self hosted bits here and there, but that's not new. We are not coming back to decentralised systems, and we will -never- go back to that in any significant number. Most people are not going to give up the cloud to go back to bare metal. Most people are not going to give…

Of course nothing is inevitable. Things never go back to the old way, but things do revert. Just look at some of the replies here and you'll see comments such as https://news.ycombinator.com/item?id=32319989 and others. Is decentralization an inevitability? No. But as I said above, the more that cloud companies do these sorts of customer-adverse actions, the more we'll see this movement to decentralization.

Re: Oracle Suspended My Account

#107

Post by dimitrios1 »

orangepurple wrote: post #65
dimitrios1 wrote: post #18

Earlier quoted context omitted.

For the exact same reason being from Russia would. Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. (My point is those two tend to go hand and hand: higher percentage of unwanted traffic originates from authoritarian lands still engaging in 19th century style barbarism.)

> Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. Just imagine living in America in 2003 with 9/11 fresh on everyone's minds. Were you there? Do you remember the mindset of adult Americans in 2003? What did the US military do in 2003? What did the average CNN-watching American feel and want? I remember well. We wanted…

Sure I remember. Let's talk about that another time. Those things have been discussed. You are missing some key plot elements such as the entire rest of the UN security council.

Whataboutism aside, those events are not 1:1 relevant to what is going on today. Turkey maintains an indefensible invasion of Cyprus, and engages in acts of wargames by frequently flying fighter jets over Greek airspace, constantly taunting them and threatening to take more of their land, laying baseless claims to Aegean seas, and Russia maintains an indefensible invasion of Ukraine, and followed a very similar plot.

Missing in either of these two situations was 16 other nations imploring the country soon to be invaded to comply, and the largest act of terrorism in the modern world.

Re: Oracle Suspended My Account

#109

Post by HelloNurse »

deltree7 wrote: post #92
OrangeMonkey wrote: post #7

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

You missed out an important step * HNers, redditors and TikTokers somehow always believe the user's side of the story even though they have absolutely no clue about the context or the integrity of the complainer because pitchfork and anti-corp is always the default stance rather than due process on social media

In general, this point of view has some merit; but this is Oracle.

Re: Oracle Suspended My Account

#110

Post by shagie »

dessant wrote: post #101
mpol wrote: post #82

Earlier quoted context omitted.

I would assume it is contract based and thus falls already under contract law. You could start a civil case. There is no need to make something illegal that already has ways to get resolved. Part of the problem in the US is that a civil courtcase is a horrible thing. At least in Europe the loser pays the court costs of the winner. That already makes this kind of behaviour less likely. In the US you have to spend lots…

Once a platform is past a certain size, they should no longer be allowed to permanently ban a person without due process. See for example the people whose lives have been affected because they were banned from Facebook for absolutely no reason, and they could no longer access Facebook Marketplace. I think it's very dangerous to create a new type of second-class citizen that can no longer access certain online service…

Unless there is fraud checks involved, I don't think the person's account is banned. It may be suspended and in which case this can be rectified by adding a payment method and upgrading the account from the free tier to a paid tier.

They can still access oracle cloud services... just not for free.

As a note, think about the egress charges they were racking up (on a free tier) by doing a mongodump for five hours.

The free tier is meant as a teaser for migrating to a paid account - not a perpetual production workload.

Post reply on HN