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Oracle Suspended My Account

batin.sh

91–100 of 302 posts

Re: Oracle Suspended My Account

#91
post #77
post #49

Earlier quoted context omitted.

Eh, even if it happens everywhere it’s frequency is different and some companies are easier to resolve it than others - I much prefer my chances with Microsoft than with Google for example.

I've found that both are pleasant to work with, on the cloud side at least. That pleasant demeanor doesn't always translate into getting immediate results, but how could it really?

I found working with Google people impossible, which includes on the account side. They are rude and unhelpful.

I had an issue where the domain verification system Google uses was broken. There was a backend issue on their side where the Google Webmaster Verification worked fine but their Cloud Run product couldn't read it. Rather than help me their product manager said that Cloud Run was a preview service so it was my fault for using it- and then he preceded to recommend another service instead, although that service was also in preview.

This is just one example of many. GCP is the only service I've used where product managers will straight up insult and lie to users, and they'll do it publicly too (following their accounts on twitter is almost hilarious for how rude they are). Unless your company has nine figures in revenue GCP will happily crap all over you.

Re: Oracle Suspended My Account

#92

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

You missed out an important step

* HNers, redditors and TikTokers somehow always believe the user's side of the story even though they have absolutely no clue about the context or the integrity of the complainer because pitchfork and anti-corp is always the default stance rather than due process on social media

Re: Oracle Suspended My Account

#93

OCI it's pretty confusing. They have two free tiers, the expanded initial time based and the always free tier. As far as I can tell, when your time runs out on the expanded free tier they turn everything off and you have to re provision into always free or do an account upgrade. They deny a lot of credit cards they should accept. I have been unable to upgrade on any of my cards. Since provisioning always free tier a…

> when your time runs out on the expanded free tier they turn everything off and you have to re provision into always free or do an account upgrade

yes, this is exactly it! nailed it

Re: Oracle Suspended My Account

#94

Earlier quoted context omitted.

I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.

At least Hacker News isn't randomly suspending accounts without notice...I think.

They are.

Re: Oracle Suspended My Account

#95

Earlier quoted context omitted.

For the exact same reason being from Russia would. Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. (My point is those two tend to go hand and hand: higher percentage of unwanted traffic originates from authoritarian lands still engaging in 19th century style barbarism.)

> Hostile, unpredictable, militaristic country, ran by a wanna-be dictator, committed to an active invasion of another country's sovereign territory. Just imagine living in America in 2003 with 9/11 fresh on everyone's minds. Were you there? Do you remember the mindset of adult Americans in 2003? What did the US military do in 2003? What did the average CNN-watching American feel and want? I remember well. We wanted…

I remember people doing daily protests against the war and organizing large demonstrations.

There was a lot of support for that war, but that support was far from unanimous, especially on the grassroots level. I do not remember any supporters of the war who I knew personally who wanted to raze Iraq to the ground and, as I recall, the antipathy was more directed at the Saddam regime and not the Iraqi nation.

Your overall point is valid, whitewashing enter nations with a single brush is inaccurate and unfair. However, you are doing the exact thing you are trying to criticize.

Re: Oracle Suspended My Account

#96
post #80

Wow, that Oracle Cloud customer support transcript the author found is particularly damning. What a terrible customer experience. I guess this is Oracle-ese for "you're not rich enough for us to care." > Customer: Can you help me to see what happen with my Oracle Cloud account please? > Agent: let me check it . one moment > Customer: Sure. It says in the Tenancy details that my user is inactive. Even if I try to upgr…

Could the account be flagged for Anti-Money Launder Investigations or something? In those cases regulations say that if you inform the customer of it you are conducting a tipping offense - which carries criminal penalties. Therefore in those cases representatives will try to say as little as possible.

I think a money laundering flag in particular is unlikely; if so, consider how we got here:

- Customer is likely not a money launderer, or he wouldn't have posted this transcript as evidence.

- How many money launderers buy cloud computing credits with their dirty money? How would there have been money activity at all on the free tier?

- Who's doing the flagging? An internal list of people Oracle thinks is shady? That's concerning. Or actual law enforcement? (See points 1 and 2.)

Rather I bet it's some internal sweep that Oracle thinks needs similar treatment as money laundering. Whatever process managed to flag these accounts clearly casts way too wide a net.

Re: Oracle Suspended My Account

#97
OP, I would suspect you have been flagged by some US agency for investigation. In these cases the vendor does not have much leeway in telling you what is going on, as revealing the details of an ongoing investigation is likely forbidden.

What kind of content is in the app? Do you have any user generated content like comments, etc.? Could be a user of yours posted something that flagged your app.

Re: Oracle Suspended My Account

#98
post #86

Earlier quoted context omitted.

I think if you're making a list of big tech companies that will sometimes randomly shut-out customers due to automated monitoring, then that's all of them isn't it? I've seen a story about every one of them I'm sure. It's not a problem with individual companies, it's a general societal problem.

A "societal" problem that somehow mainly manifests in big tech?

Yes, the US is designed around the idea of a rich minority that is protected against the poor majority. How will that get fixed, what do you think? ;) The rich majority has their arm up in the government, the poor majority only gets the illusion of democracy and justice and freedom.

Re: Oracle Suspended My Account

#100
post #12

There is a pattern in technology companies and user reports of them: * User does thing that appears to be fine. * User is banned * User has no way of fixing this, ask for redress, they are just cut out now. I think this pattern is something that should be held in contempt and is eventually thrown away. If I had to guess, though, it won't be.

Don't forget step 4 and 5: * User posts on HN (or reddit or someplace else) * If post gets attention, issue is resolved via manual, backchannel efforts. If post doesn't get attention, issue remains unresolved.

Hm, I just yesterday read a post where someone stated that they could not get their account fixed while they themselves were a SWE at Google (I think), so especially 5 is not in any way guaranteed.
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