Live data from Hacker News

Samsung’s “repair mode” lets technicians look at your phone, not your data

arstechnica.com

11–20 of 94 posts

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#11

Following is the text of the post as translated to English by G. > Samsung Electronics has officially unveiled the 'repair mode' service that can prevent the leakage of personal information of Galaxy smartphone users. 'Repair Mode' is a function that allows you to selectively disclose data when repairing a smartphone, and fundamentally blocks concerns about access or leakage of personal information that may occur dur…

[deleted]

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#13

Following is the text of the post as translated to English by G. > Samsung Electronics has officially unveiled the 'repair mode' service that can prevent the leakage of personal information of Galaxy smartphone users. 'Repair Mode' is a function that allows you to selectively disclose data when repairing a smartphone, and fundamentally blocks concerns about access or leakage of personal information that may occur dur…

https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...

For things like that, find an English language source or wait till one materializes.

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#14

Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!

You want to turn it back on to validate everything is working right and it’s all plugged in correct. You also want to validate you didn’t break anything else while attempting the repair

Can't they have a signed "self-test" image that they can boot up and it checks the phone? This wouldn't have access to any user data but can boot up and check that all of the components are working. This sounds much quicker and more effective than prodding at the user's OS anyways.

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#15

Everybody that upvoted read the article in Korean?

Google Translate *is* "a thing" these days… Amazing where technology has gotten us. Much of what we enjoy as commonplace today was literal science-fiction when I was just a child (not so very long ago).

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#16

> If the user executes 'Repair Mode' in the 'Battery and Device Care' menu in the 'Settings' of the smartphone, the smartphone is rebooted. But how do you enter repair mode if your phone is broken?

I think on Samsung phones, plugging them into a standard USB-C multiport hub with an HDMI monitor and a keyboard/mouse plugged in allows use of the "DeX" mode, even while locked.

I would assume someone could plug the phone in, use the mouse to enter their password and operate the UI to activate such a feature.

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#17

> If the user executes 'Repair Mode' in the 'Battery and Device Care' menu in the 'Settings' of the smartphone, the smartphone is rebooted. But how do you enter repair mode if your phone is broken?

Depends entirely upon how exactly it's broken, and how the mode is enabled. If it's done in the settings app, then as someone else here pointed out, a broken screen would make that a bit pointless. If the mode can be enabled other ways (button combination, something via USB, etc) preferably in multiple possible ways, then it could be extremely useful.

Re: Samsung’s “repair mode” lets technicians look at your phone, not your data

#19

Earlier quoted context omitted.

You want to turn it back on to validate everything is working right and it’s all plugged in correct. You also want to validate you didn’t break anything else while attempting the repair

Can't they have a signed "self-test" image that they can boot up and it checks the phone? This wouldn't have access to any user data but can boot up and check that all of the components are working. This sounds much quicker and more effective than prodding at the user's OS anyways.

That sounds like repair mode
Post reply on HN