Samsung’s “repair mode” lets technicians look at your phone, not your data
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Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#2Following is the text of the post as translated to English by G.
> Samsung Electronics has officially unveiled the 'repair mode' service that can prevent the leakage of personal information of Galaxy smartphone users. 'Repair Mode' is a function that allows you to selectively disclose data when repairing a smartphone, and fundamentally blocks concerns about access or leakage of personal information that may occur during the repair process through some private companies. If the user executes 'Repair Mode' in the 'Battery and Device Care' menu in the 'Settings' of the smartphone, the smartphone is rebooted. After that, you won't be able to access your personal data, such as photos, messages, and accounts, and only use the default installed apps. After repairing the smartphone, the user can access personal data again after exiting the 'repair mode' and rebooting through pattern/fingerprint recognition. Samsung Electronics will first introduce 'repair mode' through software updates from the Galaxy S21 series, and plan to expand it to some other models in the future. Recently, Samsung Electronics has been continuously adding functions to protect and secure sensitive personal information to mobile devices such as smartphones and tablets. Last year, it unveiled 'Samsung Knox Vault,' an information protection technology that blocks various attacks by storing encrypted personal information in its own storage space. We released a new security solution to block. In a recent article published in the Samsung Newsroom, Shin Seung-won, managing director of the Security Team of Samsung Electronics' MX Division, said, "Technology is connecting the world closer than ever, but the risks are also increasing." "Samsung's top priority is customers “It’s about making sure you stay safe while trying out this new experience.”
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#3This feels like a big win for privacy. I just hope that it's communicated well enough that users know to enable it when they send in their phone for repairs.
I also wish there was a way to enable it if the touchscreen is inaccessible, as it usually is by the time I would consider seeking repairs.
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#4[deleted]
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#5Curious, why does Samsung need to have Phone booted up for battery repair?
I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone.
That is what I expect from battery repair!
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#6Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!
I assume the technician wants to make sure the phone still works after they replace the battery...
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#7Everybody that upvoted read the article in Korean?
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#8Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!
You want to turn it back on to validate everything is working right and it’s all plugged in correct. You also want to validate you didn’t break anything else while attempting the repair
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#9Curious, why does Samsung need to have Phone booted up for battery repair? I recently had a battery replacement done for my iPhone and I had similar concerns if I need to give them Phone unlocked, but they asked me to turn off Phone. That is what I expect from battery repair!
You want to turn it back on to validate everything is working right and it’s all plugged in correct. You also want to validate you didn’t break anything else while attempting the repair
And also(sadly necessary) you want to stop scammers who will send you a broken phone and then pretend you broke it. So you want to switch it on before and after the repair.
Re: Samsung’s “repair mode” lets technicians look at your phone, not your data
#10> If the user executes 'Repair Mode' in the 'Battery and Device Care' menu in the 'Settings' of the smartphone, the smartphone is rebooted.
But how do you enter repair mode if your phone is broken?