191–200 of 461 posts
Earlier quoted context omitted.
What is this, really? Is this meant to defend Stripe? What a weird way of looking at things.
A single instance of holding 3k doesn't seem like (or shouldn't be) a significant amount for a small business.
I still don't get your point.
Even if it is $1, why would someone take what is rightfully mine?
Hopefully making enough noise on HN and social media will help your case move quickly. That appears to be the only way to get a response these days. Maybe one day non-custodial and permissionless payment rails will prevent this situation, for those services that choose to use it. Shame that HN is so polarized about blockchain that they refuse to entertain the idea.
> Maybe one day non-custodial and permissionless payment rails will prevent this situation, for those services that choose to use it. Shame that HN is so polarized about blockchain that they refuse to entertain the idea. It's a shame that we've only figured out "pay $200 to the guy using a derelict coal plant to run the world's fanciest space heater" and "pay $200 to the guy who hoards the most of your 'currency'" th…
PoS is not perfect but far better than current norm of “pay a billion dollar corporation a fixed fee and also give them total control of the world’s payment rails.”
(I work for Stripe, and since many of my colleagues are currently sleeping, taking the liberty of saying this on their behalf.) We are looking into things. As someone who ran businesses for a long time myself, it would be very alarming to me if customers felt they were being ignored while repeatedly talking to people who work for us. If that ever happens, please bring in literally anyone at Stripe, inclusive of other…
This is the perpetual moral hazard that we constantly see at all big tech firms. These firms promised fantastical profit margins, but only on the condition of scaling at very low cost. What doesn't scale at very low cost? Customer service. That's why you're all so awful at it.
And don't come back with your satisfaction metrics from customers you haven't screwed. Your job is to do right by the customers who aren't convenient for you. Just like it's an insurance company's job to pay out to the tiny minority of claimants. It doesn't matter one bit if the company has a great web site or API that everyone loves. The true moral nature of your company is revealed by how you treat the customers who need you to do right by them.
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?
But; I have run 4 different businesses on stripe over about 6 years and have never had a serious issue. Yes there have been ups and downs but even with no phone number I would have to rate their support head and shoulders above most. Maybe 24-36 hours for a response, but we always got one, and in most cases it solved the issue.
We are still with them.
If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…
Without taking away from your point, deep in the Reddit comments the OP states Stripe put a hold on the account after billing the sale of a literal company truck through Stripe and not via selling their normal store merchandise. https://reddit.com/r/smallbusiness/comments/wa1zob/_/ihyq7tl... As usual, there’s always an undisclosed fact that changes the narrative and explains the ban. Whether this should trigger Strip…
Earlier quoted context omitted.
Check out PastePay. Great service and a human touch! https://www.pastepay.com
Bit of a bug in your page redirects curl https://www.pastepay.com https://www.pastepay.com/industry/international-merchants "> curl https://www.pastepay.com/industry/international-merchants 302 Found Found The document has moved here . " rel="nofollow">https://www.pastepay.com/">here .
Welcome to the Stripe support forum! A founder will be here momentarily.
any day now
Earlier quoted context omitted.
> Their support page on their website has Phone call and messaging grayed out. You can only email. If you email, you get robots. According to the OP.
But as you can see in the Reddit comments, there are people posting screen shots showing that is absolutely not true. Which leaves 3 options: 1. The UX was confusing and the OP couldn't find those options. 2. Stripe somehow has some logic that disables it specifically for that person or that person's region. 3. The OP didn't actually try and is lying in their post. 1 and 3 are more negative reflections on the OP than…
>Stripe somehow has some logic that disables it specifically for that person
I'm not sure why you wrote this as if it'd be a grand technical challenge to implement. Locking-out specific features based on X criteria is pretty damn common.
I don't particularly care in any case, I just had the impression that you might of missed that specific line when you wrote your original comment regarding the short wait times you've had when calling support.
Edit: Seems like you saw the other post as well.
>But from my own experience, that is wrong.
Well, from my vantage point I see 2 people claiming it gets greyed out and 1 person (you) claiming it doesn't. ¯\_(ツ)_/¯
You either die a promising startup, or live long enough to see yourself become just another Paypal.