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TIFU by using Stripe as a payment processor for my small business

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Re: TIFU by using Stripe as a payment processor for my small business

#61

Earlier quoted context omitted.

Stripe has an excellent developer experience which makes it easy to integrate it online.

I think people forget how much effort it took to accept credit cards at the time Stripe launched, too. Not just technical, but having to get a merchant account, which would be through a bank, who'd want to sell you a rented point-of-sale and a contract for a minimum amount of fees per month, and a rate hike for being a "risky online business".

Well, when it launched, but few years down the road Stripe was already in a class of his own on the topic of developer experience compared to their competitors.

Re: TIFU by using Stripe as a payment processor for my small business

#62
post #9
post #6

Earlier quoted context omitted.

> Their dev support on discord This is also a red flag

Stripe is developer centric. Discord has a lot of developers in their community. I don't really like Discord, but i must admit it is a smart choice.

Right, but what if my mother wants to start a business? She's not a developer. Should she avoid Stripe?

What kind of company builds itself as only being a product usable by developers? We're a small niche market at best.

Re: TIFU by using Stripe as a payment processor for my small business

#63
post #20
post #11

If it was, say, a $30000 charge I could give Stripe the benefit of doubt, but $3300 is a pretty ordinary amount for any retailer. Could be e.g. a laptop sale, or three phones? When I see Stripe's apology here it will not be enough for me - not at least without a detailed blog post / postmortem. Until/if that moment happens, I'll regard Stripe as an untrustworthy entity and will recommend doing the same to do anyone I…

> When I see Stripe's apology here it will not be enough for me I'm actually just starting a business using Stripe for handling payments, and this makes me very concerned. Is there an alternative service one could use? Is there a way not to give these shady companies power to steal all my money?

Maybe check out Paddle. I’m not affiliated in any way.

Re: TIFU by using Stripe as a payment processor for my small business

#64

I've definitely never encountered many automated responses to their e-mail support. Definitely I've hit support people who don't know much beyond basic troubleshooting, and it's pretty much impossible to get escalated to the point where you're talking directly to a dev through support@, but generally not canned responses. (That might be based on our usage maybe, we're a OK sized Connect partner)

A lot of organizations route suspended accounts through an entirely different support team focused on fraud. That team is often not a management priority, either.

Re: TIFU by using Stripe as a payment processor for my small business

#66
post #17

Stripe is going the way of PayPal it seems. Many people learned this lesson the hard way with PayPal now they will learn it with Stripe I guess. You have no real recourse when these companies decide to steal your money and their incentives are very much to do so as they get to hang onto it for extended periods. I don't think it's a coincidence that this happened as we go into economic downturn and layoffs. Too bad th…

Stripe like paypal is not to blame in this story. The problem is the credit card payment standard. Transactions can be charged back up to 180 days. This means that by giving the merchant the money right away, Stripe runs the risk that a transaction will be charged back and that the merchant wont have fund to cover it. Stripe like any other processor runs an algo to determine the risk profile of each transaction to de…

the solution isn't to blackhole your customer for 180 days.

it's to provide a human being to talk to or ask for clarifying information

Re: TIFU by using Stripe as a payment processor for my small business

#67
This isn't surprising to me, and I don't think less of Stripe for doing this. It appears everybody is jumping to conclusions. Saying Stripe is "stealing" is laughable.

There is a tremendous amount of fraud abound. Payment service providers like Stripe sit in between businesses and credit card companies, who proxy banks, who proxy customers.

Banks are pretty solid, as are credit card companies, so the transitive nature of these transactions means Stripe proxies customers. A significant feature of modern payment processing is the ability to reconcile fraud for either party, but typically these measures are structured in a way to protect the customer.

For example, you buy a $3000 computer and the business goes under before they can ship it to you. It's likely you can get your money back by calling your credit card company but it's not like they're being generous. What happens is exactly what is happening here:

Money is held until it can be safely cleared without dispute; money is clawed back from merchant bank accounts and held until it can be cleared (there is practically no limit to what can be clawed back out of your merchant bank account).

If this makes you uncomfortable, don't deal with credit card companies, and only take cash. It doesn't matter who your payment processor is, this can and will happen with any of them.

I'm sympathetic to the OP here, but from a business perspective, the fact that this is such a significant event is a red flag. Shit happens -- your credit card could be stolen, you could be robbed, you could be defrauded -- it's prudent to have a safety net for when such things occur. And while realistically such safety can be unreasonable to secure, that just signals to me that so much of society is living at the edge of a knife. It's easy to be angry at Stripe here, but I believe that's misguided.

Re: TIFU by using Stripe as a payment processor for my small business

#68
post #31

Earlier quoted context omitted.

Nobody is saying there's no use case for cryptocurrencies. However they absolutely suck in the main use case - payments. There are no chargebacks/protections against scams, the UX is atrocious or relies on an unregulated and unprotected third party. It's slow, it costs money to spend money. And it's also destroying the planet with useless electricity consumption when there's an energy crisis and climate change with r…

Hmm, seems like this guy wouldn't get his $3,000 stolen if he got paid SPL USDC. The transaction would also cost less energy than it did through Stripe.

"Circle Confirms Freezing $100K in USDC at Law Enforcement's Request" https://www.coindesk.com/markets/2020/07/08/circle-confirms-...

Re: TIFU by using Stripe as a payment processor for my small business

#69
post #6

Earlier quoted context omitted.

> Their dev support on discord This is also a red flag

It could be worse. Sorbet is on free Slack, which means any discussions older than a month or two are deleted.

Incredibly amateur hour if true.

Re: TIFU by using Stripe as a payment processor for my small business

#70
post #22

> You can only email. If you email, you get robots. Their dev support on discord is S-tier, but every now and then some issue has to be moved to email support; where it dies. It always takes months for something to be resolved, if at all. My only consolation is that every other provider is just as terrible.

> My only consolation is that every other provider is just as terrible. My experience with Authorize.net support was really good. Their tech stack/api was absolutely archaic, but you could talk to real humans.

And the thing about their tech stack is its old..but absolutely workable. They have examples in pretty much every language, decent documentation, and support. And they are very slow to sunset things because their customers are slow moving traditional businesses. So code you write for a customer may work without tweaking for 4, 5, or even 10 years.
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