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Rogers Canada, please fix the damn internet in Canada

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Re: Rogers Canada, please fix the damn internet in Canada

#21

Post by maltalex »

chx wrote: post #17
rst wrote: post #11

Earlier quoted context omitted.

Bad BGP routes are an externally visible symptom of the outage -- they're how Rogers was telling other ISPs that its own networks were unreachable, but just knowing that they were doesn't explain why .

Read the Cloudflare post: ======= Cloudflare Radar shows a near complete loss of traffic from Rogers ASN, AS812, that started around 08:45 UTC (all times in this blog are UTC). What happened? Cloudflare data shows that there was a clear spike in BGP (Border Gateway Protocol) updates after 08:15, reaching its peak at 08:45. ======= BGP storm first, outage second.

If an internal route goes down, the information is propagated to adjacent networks via BGP. So the BGP storm could have been caused by routes becoming unreachable (possibly intermittently).

Re: Rogers Canada, please fix the damn internet in Canada

#22

Post by gruez »

RedShift1 wrote: post #18

Asking the ISP will do nothing. The government needs to step in and fix this.

How? You want them to deploy the national guard to rogers HQ to assist them in recovering their networks? All the people who know how their network works are probably helping in some capacity.

Re: Rogers Canada, please fix the damn internet in Canada

#23

Post by 37 »

Scoundreller wrote: post #2

Wired or wireless? Where are you? Most of GTA was back up around midnight (or about 22 hours ago).

Why the downvotes, HN?

edit: 1 hour later: I was originally asking why HN was downvoting parent comment, but the masses have since reversed their decision and have been upvoting the parent to this comment. Unfortunately, they have begun to downvote me. Ah well, I suppose it comes with the territory. But hey, no question = no answer...

Re: Rogers Canada, please fix the damn internet in Canada

#26

Post by dghughes »

I just can't believe how much relies on just one company Rogers seemingly every debit machine in Canada, anything to do with passports, many doctor's offices.

A similar situation occurred just last April (2021). https://mobilesyrup.com/2021/04/20/nationwide-rogers-outage-...

Re: Rogers Canada, please fix the damn internet in Canada

#27

Post by gruez »

dsr_ wrote: post #3

Badly regulated monopolies suck.

I'm sure they suck for plenty of reasons (eg. price gouging from lack of competition), but I'm not sure how those reasons relate to this outage. For instance I can imagine that a country with a more diverse telecommunications sector would be less vulnerable to a single provider going down, but this argument doesn't really pan out. I looked up how the market share is broken up in european countries[1][2] and they're roughly split 3 ways between 3 major competitors, which is similar to how the market share is split in canada. If there was a major outage with a major provider in germany, the impact would be roughly the same as with canada.

Overall comments like this feels like a case of "maligned entity is in the news for some reason, so let's bring up all the other reasons we hate them" to me.

[1] https://www.statista.com/statistics/469074/mobile-telephony-...

[2] https://www.statista.com/statistics/375986/market-share-held...

Re: Rogers Canada, please fix the damn internet in Canada

#28

Post by gruez »

jjeaff wrote: post #25
osigurdson wrote: post #24

Earlier quoted context omitted.

Yes, governments are great at solving technical problems.

I have heard almost all good things about municipal internet service.

The concept of municipal internet is widely liked (ie. "let's put the government in charge of internet rather than greedy corporations"), so that accounts for a lot of the positive reception. Meanwhile municipal internet services are local by their very nature, so when there's some sort of outage it's not widespread enough to get nation-wide coverage.

Re: Rogers Canada, please fix the damn internet in Canada

#29

Post by voisin »

planarhobbit wrote: post #9

You should read into how the son of the founder is suing his sister and family for control of the company. Total trust fund bullshit and incompetence.

Better yet, listen to the analyst calls from when the son was running the company. His answers were totally nonsensical. It was abundantly clear that if his last name had not been Rogers, he wouldn’t have been in a senior position.

Re: Rogers Canada, please fix the damn internet in Canada

#30

Post by markhahn »

The problem is bundling and integration. The customer is best served by dumb-pipe vendors. Imagine if your devices conducted a reverse auction periodically, and could switch providers without significant cost.

My phone service is Rogers and my internet is Cogeco, so this outage isn't a huge problem for me. If it were the other way around, I could route through my phone, but it would be a serious impairment. If that happened a lot, I could buy a dedicated adapter but it would cost another "line" of service. Which is a monthly fee, regardless of use. It's not practical for most people to pay redundant contracts - but there's no technical reason for contracts. And it's not even a matter of fixed costs or physical interfaces - the cost of an alternate modem isn't a big problem.

Breaking the contract norm would benefit uses in other conditions, too. For instance, roaming. Heck, if I could negotiate service minute-by-minute, I might routinely spread some traffic - based on latency, routing, even bandwidth bursting. Heck, even privacy.

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