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Rogers Canada, please fix the damn internet in Canada

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Re: Rogers Canada, please fix the damn internet in Canada

#11

Post by rst »

busymom0 wrote: post #8
maltalex wrote: post #6

Any (technical) information on the cause of the outage?

CloudFlare thinks it had to do with bad BGP routes: https://blog.cloudflare.com/cloudflares-view-of-the-rogers-c... Not much technical details from the Rogers CEO: > "We now believe we've narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning," https://www.cbc.ca/news/business/rogers-outage-interac-debit..…

Bad BGP routes are an externally visible symptom of the outage -- they're how Rogers was telling other ISPs that its own networks were unreachable, but just knowing that they were doesn't explain why.

Re: Rogers Canada, please fix the damn internet in Canada

#12

Post by u10 »

planarhobbit wrote: post #9

You should read into how the son of the founder is suing his sister and family for control of the company. Total trust fund bullshit and incompetence.

And that current mayor of Toronto and former Rogers executive John Tory was called in to mediate the family dispute.

Re: Rogers Canada, please fix the damn internet in Canada

#13

Post by bawolff »

busymom0 wrote: post #10
Scoundreller wrote: post #2

Wired or wireless? Where are you? Most of GTA was back up around midnight (or about 22 hours ago).

For me, it was both the wired home internet which is TekSavvy as well as mobile phone which is on Fido. Both TekSavvy and Fido rely on Rogers behind the scenes. Ours came back at around 2am EST.

For me, teksavy (wired home internet) never went down at all. Cell phone (fido) came back up sometime when i was sleeping last night/early morning. I am in vancouver.

Re: Rogers Canada, please fix the damn internet in Canada

#14

Post by shyn3 »

sabrinarees wrote: post #4

Wireless internet not working for us except google.com and youtube.com site, its been 2 days i am unable to check my work emails, so much anger and frustration. btw i am in GTA

Change your DNS to 1.1.1.1 and 4.4.4.4 for secondary that should get you going for now.

Re: Rogers Canada, please fix the damn internet in Canada

#15

Post by vkou »

dsr_ wrote: post #3

Badly regulated monopolies suck.

Internet in Canada isn't a monopoly, it's a government-protected oligopoly.

And yes, it sucks. And no, nobody's going to fix it, because Canada's telecoms are far more motivated to lobby to protect themselves than Canadians are to lobby for the government to fix them. It's a classic collective action problem. It's why we can't have nice things.

Re: Rogers Canada, please fix the damn internet in Canada

#16

Post by bawolff »

shyn3 wrote: post #14
sabrinarees wrote: post #4

Wireless internet not working for us except google.com and youtube.com site, its been 2 days i am unable to check my work emails, so much anger and frustration. btw i am in GTA

Change your DNS to 1.1.1.1 and 4.4.4.4 for secondary that should get you going for now.

Is this actually true?

If the entire internet is routable but dns is screwing anything that is not major player, that raises a whole host of other questions and is inconsistent with everything i have heard about this outage so far

Re: Rogers Canada, please fix the damn internet in Canada

#17

Post by chx »

rst wrote: post #11
busymom0 wrote: post #8

Earlier quoted context omitted.

CloudFlare thinks it had to do with bad BGP routes: https://blog.cloudflare.com/cloudflares-view-of-the-rogers-c... Not much technical details from the Rogers CEO: > "We now believe we've narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning," https://www.cbc.ca/news/business/rogers-outage-interac-debit..…

Bad BGP routes are an externally visible symptom of the outage -- they're how Rogers was telling other ISPs that its own networks were unreachable, but just knowing that they were doesn't explain why .

Read the Cloudflare post:

=======

Cloudflare Radar shows a near complete loss of traffic from Rogers ASN, AS812, that started around 08:45 UTC (all times in this blog are UTC).

What happened? Cloudflare data shows that there was a clear spike in BGP (Border Gateway Protocol) updates after 08:15, reaching its peak at 08:45.

=======

BGP storm first, outage second.

Re: Rogers Canada, please fix the damn internet in Canada

#19

Post by duxup »

rst wrote: post #11
busymom0 wrote: post #8

Earlier quoted context omitted.

CloudFlare thinks it had to do with bad BGP routes: https://blog.cloudflare.com/cloudflares-view-of-the-rogers-c... Not much technical details from the Rogers CEO: > "We now believe we've narrowed the cause to a network system failure following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning," https://www.cbc.ca/news/business/rogers-outage-interac-debit..…

Bad BGP routes are an externally visible symptom of the outage -- they're how Rogers was telling other ISPs that its own networks were unreachable, but just knowing that they were doesn't explain why .

Also … bad routes can cause outages for sure but this long lasting?!?

That raises other questions about their ability to recover from what isn’t an entirely unique situation (bad routes).

Re: Rogers Canada, please fix the damn internet in Canada

#20

Post by nezgar »

busymom0 wrote: post #10
Scoundreller wrote: post #2

Wired or wireless? Where are you? Most of GTA was back up around midnight (or about 22 hours ago).

For me, it was both the wired home internet which is TekSavvy as well as mobile phone which is on Fido. Both TekSavvy and Fido rely on Rogers behind the scenes. Ours came back at around 2am EST.

*EDT
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