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Rogers network outage across Canada hits banks, businesses and consumers

reuters.com

301–310 of 403 posts

Re: Rogers network outage across Canada hits banks, businesses and consumers

#301
post #274

Earlier quoted context omitted.

Sounds like how the free market was designed to work. Not that I find it a particularly good design, though.

Utilities like telecoms can't be free market due to the natural monopoly effect. We can't have a hundred different companies burying infrastructure or stringing up lines on poles.

An extra 2 or 3 might be ok.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#302
post #34

In Toronto, here's a small and non-exhaustive list of affected services: - Point of sale machines. Supermarkets are accepting only cash. - ATMs. Several banks are incapable of dispensing cash. - Public transit ticketing systems. The TTC is effectively running for free, today. - Public bicycle rental stations. - Public parking locations. How long before the public realizes that we are not Rogers' customers, but its ho…

I was in Whistler today -- a lot of multinational retailers running cash only businesses today.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#303

Late this afternoon a Rogers Executive in charge of the response gave an interview to the CBC. He said they hadn't even identified the root cause of the issue at that point (~12 hours into outage) https://twitter.com/PnPCBC/status/1545512971878662145

That seems reasonable if service is still not back to 100% -- they need to focus on fixing the problem. They can investigate what caused the problem later.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#304

I'm using a Roger's number in India currently. Unfortunately, I've been using that number for most of my 2FA so essentially, I've been unable to access a lot of services because of this (ones where I didn't use Authy/Google Authenticator). Lesson learnt: use a separate VoIP business phone number instead.

Isn't that susceptible to the same problem though? I mean, couldn't any service provider be down? I avoid SMS 2FA whenever possible, but sadly that's all some services offer.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#306
After around 20 hours, it just started working for me. I am with Fido for mobile and use Tecksavvy for home internet but both of them rely on Rogers at the end, so both were down. Walmart was only accepting cash or credit card. Debit cards were not working as Interac was down.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#307
post #31

People in other countries probably don't understand just how powerful - and depended upon - the big telecoms are here in Canada. They have no presence outside the country - they are so bloated and inefficient they couldn't compete - but they are omnipresent here. There are lots of people who depend on Rogers for home Internet, home phone, mobile phone, TV, and home security, not to mention business services that cons…

I work in telecom and tell this to nearly everyone who asks me about Canada, and its ISP/telecom market and competition... "Canada is an endangered species protection wildlife reserve park for dinosaur telecoms" It's a travesty that the government is actually going to let Shaw and Rogers merge to even further concentrate power in the hands of a few families and reduce market competition.

Practical experience working with Telus has been astounding. I have never met a set of system admins so incredibly ignorant of and incapable of using any of the systems they ostensibly run.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#308

Earlier quoted context omitted.

Are you thinking of Flair or Swoop? Never flown them out of Kelowna when I was living there, but I remember both being a big deal when they finally arrived.

Swoop is owned by WestJet, it's just their discount brand. Flair's actually independent and used to be based in Kelowna but is now based in Edmonton – they're probably who GP is thinking of.

I'm incredibly thankful to Flair as my flight to Montreal now costs 1/3rd what it cost last year.

It's unfortunate that I need to visit a province that discriminates against my mother with its regressive laws, but at least I can pay my respects and get out without contributing to the oligopoly that runs the country.

Re: Rogers network outage across Canada hits banks, businesses and consumers

#309

Earlier quoted context omitted.

> I don't see how Rogers could keep quiet on this My sweet summer child, you have no seen how meek and docile Canadians are. They'll take a page from the Federal Liberals, spout a bunch of unrelated platitudes and nothingness, and pretend nothing happened. The oligarchs control Canada and the Federal Liberals are just a finger in their hand. There will be no inquiry from regulators - what's more - they'll rubber stam…

I would say if you want to engage in the process of dialogue, don't bring a large cache of firearms with you while blocking an international border crossing. https://www.cbc.ca/news/canada/calgary/coutts-protest-blocka...

Which has nothing to do with the ottawa protests? Are we pretending that they suspended the charter because of that single event in manitoba now?

Re: Rogers network outage across Canada hits banks, businesses and consumers

#310

Earlier quoted context omitted.

Curious though what the government could do about this pricing scheme here? Seems like the solution is to setup a bureaucracy to watch pricing and then micro-manage the situation whenever its tried? The ride-hailing services pulled this in various places around the world. Airlines in Canada did it as well. Feels like whack-a-mole.

the government is the reason there is such a triopoly - Bell/Telus/Rogers is a triopoly set up and supported by the government itself. The CRTC last mile service rule (forcing the triopoly to let other vendors use their physical cabling) is the only thing holding back a complete closed market.

One thing some other countries have done is break up the old monopolies into a last mile company that owns all the copper/fiber vs a services company.
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