Earlier quoted context omitted.
So OnCall is mandatory for Amazon engineers and you will literally get paged just because some stat drops, not that it goes to 0? And there's no human in the loop for a basic sanity check? Sounds awful
> And there's no human in the loop for a basic sanity check? I mean, I'm not going to go to bat for Amazon's worker practices, but... how would you get a human in the loop for a basic sanity check without someone getting paged? Like, you have to alert someone so that they can do a sanity check.
I don't know which model Amazon uses myself, but it sounds more like the "everyone is their own first responder" model which surprises me a little, but each model has its pros and cons. The justification I'm most familiar with is "if there's a separate ops team you're going to be complacent and throw shit over the wall without caring about quality" which is a somewhat lazy excuse for not actually getting your engineers to care about quality with anything but a hammer to beat them on the head with, but ....