It feels like the author is giving Apple an undue free pass. He mentions Microsoft and Yahoo as other companies who've failed him with bad releases, and the subtext seems to be that Apple hasn't done significant wrong. To do so conveniently ignores how bad Windows versions of QuickTime, Safari, and iTunes have been at early stages.
It's hard for anyone to have the same bias about Google because there is no complete Google ecosystem yet, though they seem to be converging on it slowly, and from a software-only perspective.